Data Protection Statement for Claims Handling ROI & NI – Allianz plc Fair Processing Notice
This privacy statement/notice tells you how we use your information for handling a claim - notwithstanding the Data Protection Statement provided at
policy inception if you are an Allianz customer - and confirms that your Data Controller is Allianz plc (“we”, “us”, “our”), Allianz House, Elmpark, Merrion
Road, Dublin 4, D04 Y6Y6, Ireland. Email: info@allianz.ie. Our branch trading address is Allianz plc, 3 Cromac Quay, The Gasworks, Ormeau Road, Belfast,
BT7 2JD, Email: info@allianz-ni.co.uk. Our Data Protection Officer is contactable at: DataProtectionOfficer@allianz.ie or please write to The Data
Protection Officer, Allianz plc, Allianz House, Elmpark, Merrion Road, Dublin 4, D04 Y6Y6, Ireland.
1. What Personal Information We Collect for handling a claim
Type of Information
The type of information we collect might include (please note that this is not an exhaustive list):
Name, address (including Eircode), date of birth, policy numbers, contact details, PPS number, national insurance number (or any other relevant tax
identification numbers) (if required by legislation), occupation, years of residency in the UK, employment details, gender , claims history, bank and
payment card details, VAT and other relevant tax numbers, CCTV footage, membership status of any relevant bodies, penalty point information
and Road Traffic offences, telematics data, dashboard camera video footage, dashboard credit score and on-board vehicle diagnostics
i
nformation. Further details of information we collect, can be found under specific headings in this Data Protection Statement.
Other People’s data:
As well as collecting your personal data, we may also use personal information about other people in connection with claims handling, for example
f
amily members such as minors, witnesses, limited personal information about trustees/beneficiaries (where policies are under trust), executors,
nominated representatives and attorneys (under power of attorney), individuals who have an active membership relationship with the policyholder.
Sensitive information
We may collect health information or details of past or pending offences, unspent criminal convictions or other sensitive information about the
claimant and/or their family members or any other persons associated with the claim. We recognise the sensitivity of collecting this information, so
we will only ask for it to arrange, manage or administer a claim, or prevent fraud. Where we process health data, for the purpose of handling a
claim we will take suitable and specific measures to safeguard the fundamental rights and freedoms of individuals.
Given the fact that data relating to health and criminal convictions is particularly sensitive information, we only collect and use such data as follows:
Purpose: Health data and Criminal Conviction is used solely for the purpose of handling a claim.
Basis: Irish Data Protection law permits us to use health data where we need to and where it is proportionate for the purposes of a policy of
insurance and permits the use of Criminal Conviction data to prevent fraud.
We may also need to use your health and/or criminal data for the purposes of establishing, exercising or defending legal rights, including in
connection with claims or proceedings and where authorised by law.
You do not have to provide us with any personal information, however, should you be unable to provide us with the required personal data, we
will be unable to process your claim.
2. How we collect your personal information
We may collect personal information about you from: you; our policyholder (e.g. employer/sport club); our named driver; our joint policyholder; your
intermediaries; our broker (or other representative); our insured persons (where different from the applicant/policy owner); a member of the public (e.g.
dash cam footage); insurance industry databases and other commercial databases; third parties involved in a claim (including a claimant, solicitors,
witnesses, providers engaged by us including engineers, repairers, motor assessors, loss adjusters, expert appraisers, private investigators etc.); the
Department of Employment Affairs and Social Protection; the Personal Injuries Assessment Board; Public Authorities involved in the claim (e.g. Gardai,
PSNI); communicating with us via social media platforms; other people who live with you in an insured property; nominated representatives and other
third parties relevant to you and/or to the claim, including your legal advisers; publicly available information including social media websites and online
content, newspaper articles, TV, radio and other media content, court judgements; telephone calls, which we may record or monitor for regulatory,
training and quality assurance purposes; other records within Allianz if you have or have had other claims with us; ROI- Insurance Ireland (insurance
industry’s representative body) who operate a confidential phone line (Insurance Confidential) for individuals to report suspect fraud; and Credit
referencing agencies. NI- the Insurance Fraud Bureau who operate a confidential phone line (cheat line for individuals who report suspect fraud); and
credit referencing agencies (including but not limited to County Court Judgments and details from the electoral register).
Where you provide personal data relating to any person under the age of 16 years (“child”), Allianz will seek to verify that you are the
parent/guardian of such a child. This is to ensure that you can authorise the processing of personal data relating to that child in order for Allianz to
deal with the claim.
3. How we use your personal information
Purpose: to investigate, validate, arrange, handle, manage or administer a claim that you are making in relation to an insurance policy held by us.
Legal Basis: Contractual and legal obligation connected to a contract of insurance.
Purpose: To verify your identity.
Legal Basis: For the performance of a contract under which we provide insurance.