Program Guidelines
Redemptions must follow all required parameters, such as availability, days before departure, etc.
All fees, services, and products not included in Amenity Funds must be paid using an eligible form-of-
payment.
• Once redeemed, funds redeemed are non-refundable.
• Quarterly payments occur 45-60 days after the quarter ends.
• Unused funds cannot be converted into cash, used to purchase traveler amenities or
rollover into future contract periods.
Program Terms
All Amenity Fund parameters are subject to the following:
1. Allowed on revenue published fares on 016 ticket stock (unless noted in Additional Requirements) only issued by agencies or United
Airlines, including Direct Connect (i.e., Concur TripLink, Traxo, Chrome River, etc.) and united.com.
2. Not valid on Basic Economy branded fares (U.S. domestic and international, including -LGT fares), or group bookings.
3. JV partners (LH, SN, OS, LX, AC, NH) are allowed on itinerary and ticket on select waivers. Check each waiver for validity and details.
4. Fixed fares are not eligible for Amenity Fund redemption, except where noted in the "Additional Requirements”.
Unless otherwise noted, all waivers are available for international and domestic itineraries and for all fare classes. Check each waiver for
validity and details.
Pricing and parameters are subject to change.
United Amenity Funds for Corporations
Updated: October 2022
Basic Economy branded fares (U.S. domestic and international, including –LGT fares): Due to the highly restrictive nature of this fare category, United Amenity Funds cannot be used for tickets issued with Basic Economy fares.
Service
Amenity Fund
Pricing
Applicable with JV
Partners on ticket/PNR?
(LH, SN, OS, LX, AC, NH)
Seat
Availability
Grant Days
Before
Dept
Additional Requirements
Names
Name Change
(formerly Corporate Value Transfer)
-The policy and flexibility stay the
same.
$0
for
Corporate
accounts
No (see additional requirements) NA Any
Original wholly unused ticket may only have UA/UAX and JV partners space, however NEW ticket cannot have any
OA space or codeshare flights- it must be ticketed on and wholly operated by United. Add/collect for difference
between old and new ticket must be paid by passenger (not eligible for payment by Amenity Fund). Waiver can be
used for a lower fare but any residual balance is forfeit - no refunds will be given. Can be used for past date tickets,
but ticket must still be valid.
Penalty fee may also apply.
Name Correction $0 No NA Any
Name corrections include:
spelling errors, reversed first and last name, obvious typos, correction of a common
nickname, correction of surname due to marriage or divorce.
Penalty
fees and
refunds
Penalty/Change Fee
$0 for tickets within
and from the U.S.
$300 International
(see Additional
Requirements)
JV partner allowed on ticket. NA Any
For tickets issued on/after March 3, 2020,
$0 Penalty/change fee for the following:
-
Within the U.S. including Alaska, Hawaii, the U.S. Virgin Islands and Puerto Rico
-
Between the U.S. and Mexico or the Caribbean
-
To other international destinations from the U.S.
International point
-of-origin: $300 Penalty/change fee
For tickets issued before/on March 2, 2020:
-
Travel within the U.S.: $200 Penalty/change fee
-
U.S. point-of-origin to any international destination: $300 Penalty/change fee
Amenity funds will only cover the cost of the penalty associated with the exchange fee. Refund penalties or
collection of add/collects associated with the difference in fares are not allowed for payment under the Amenity
Funds. Must be a through fare. No broken or point to point fares.
Ticketing
and booking
classes
AP - 3 day
Fare Differential JV partner allowed on ticket. NA
Allows customer to purchase one AP level
back
from PNR qualification (e.g., Travel is in 1D. Look at today’s tariff
for 3D AP. If no 3D AP in tariff, look for next “shortest” AP.)
Applies to new purchase or exchange of wholly unused ticket
Any AP level in these markets: ATL, CLT, DCA, DTW, DFW, LAX, LGA, MIA, MSP, ORD, PHL, PHX, SEA,
SLC
Upgrade permitted on United -UP/-UPDI or KN/FN fares if Business/First bucket available. No overbooking. Check
fare rules for applicable upgrade class(es). Booking code must be available for AP waiver, no inventory conversion
permitted.
AP - 7 day
AP - 10 day
AP - 14 day
AP - 21 day
AP - 30 day
Class Conversion
-
Permits conversion to a booking
code that is unavailable on an
unticketed PNR cancelled in
error as noted in Additional
Requirements
-
$200
JV partner allowed on ticket.
Booking code conversion is valid
on UA
flights only.
NA Any
Waiver for original booking code if next lowest booking code (up one bucket from original) is available. If one
bucket
up is not available, may book one bucket down from lowest available booking code. (example: Original is W, but
lowest available is H, you can convert one bucket down to Q)
Reinstate
within 1 day of cancellation.
Waiver can only be provided to complete a party, not an itinerary. Valid on UA/UAX flights.
Upgrade Inventory Conversion
-
Upgrade clearance when inventory
is unavailable
Business (including
Polaris) or First - $350
(upgrade to
Polaris First not
applicable)
JV partners are allowed on the
ticket. The upgrade conversion is
valid on UA segments only
B
usiness or First
(including Polaris)
Business: Must have
5
seats remaining
post
waiver
4+ hours –
2 days
Customer must have electronic upgrade certificate (Customer Upgrade Bank/CUB or individual upgrade). Terms and
conditions specified on certificate apply. Available for International PNRs only. Not eligible if customer is checked in
on the flight. Valid UA/UAX only.
United Amenity Funds for Corporations
Updated: October 2022
Basic Economy branded fares (U.S. domestic and international, including –LGT fares): Due to the highly restrictive nature of this fare category, United Amenity Funds cannot be used for tickets issued with Basic Economy fares.
Service
Amenity Fund
Pricing
Applicable with JV
Partners on ticket/PNR?
(LH, SN, OS, LX, AC, NH)
Seat
Availability
Grant Days
Before
Dept
Additional Requirements
Ticketing
waivers
Guaranteed Airfare/Expired Fare
Allows ticketing of expired fare (not
in market) additional 24 hours
$0 JV partner allowed on ticket.
NA Any
Fare must be stored and no changes have been made to the PNR. Charge only applies if extending past:
- Domestic standard 24-hour rule for total of 48 hours
- International 72-hour rule (if applicable) for total of 96 hours
Must be a through fare. No broken or point to point fares.
Fare rules that applied at time of booking (AP, Min/Max, etc) must be met at time of ticketing.
Missed Ticketing/Ticketing Time
Limit
Allows ticketing additional 24 hours
after auto-cancel
$200 JV partner allowed on ticket.
NA Any
Suspended Tickets / Ticket
Status Change
- Reinstate zero value / suspended
ticket
$100 Domestic and
International
JV partner allowed on ticket.
NA Any
Add/collects not covered. Suspended ticket is a PNR that is not cancelled prior to flight time. Ticket must still be
valid at the time of the request. Must be a through fare. No broken or point to point fares.
Time/Stay
(waive min/max OR day/time
requirement)
$350 Yes NA NA
Waiver can only be provided on ticketed PNR. Waiver allowed only after the outbound flight(s) has been flown. Must
be a through fare. No broken fares.
Seats
Economy Plus® Access
Domestic^
and
International^
Prices vary based on
multiple factors
(e.g. aircraft, seat type,
origin/destination, etc.)
JV partners are allowed on the
ticket. Economy Plus and
Preferred Seating is valid
on UA
only.
NA Any
^ Domestic: 50 US, Canada, Caribbean, Mexico, Central America, Guam (GUM) to Asia, Intra-Micronesia
(excluding GUM-Hawaii) and Intra-Asia
^ International: All other areas, excluding 50 US, Canada, Caribbean, Mexico and Central America
*May be applied to all united.com bookings including Industry Reduced Travel (ER1181/Travel Certificate, CD75,
and TMC Ticket Incentives)
Pricing reflects per segment charge. Charge does not apply for a non-premier member traveling with a premier
member on the same itinerary or PNR. Charge would apply to open up seating for Premier Silver member prior to 24
hours before departure. JV partners can be on the ticket/PNR but Economy Plus and Preferred Seating only applies
to UA/UAX flights. Allowed on revenue published fare 016 and Star Alliance partner ticket stock.
Preferred Seating
-
Standard legroom, seats closer
to
the front of the aircraft in the first few
rows behind Economy Plus ®
All other fees, services, and products not in the Amenity Fund matrix will be subjected to payment via credit card, cash, or check. (Ex. Add-collects, memberships, upgrades, Economy Plus access, airline tickets, travel vouchers, and penalties incurred for refunding a
ticket).
All Amenity Fund services are subject to the following: 1. Allowed on revenue published fare 016 revenue tickets only issued by agency/corporate account or United ATO, CTO, reservations or united.com, including Direct Connect (i.e., Concur TripLink, Traxo,
Chrome River, etc.) bookings. 2. Basic Economy branded fares (U.S. domestic and international, including -LGT): Due to the highly restrictive nature of this fare category, United Amenity Funds cannot be used for tickets issued with Basic Economy or -LGT fares. 3. United
Amenity Funds cannot be used on tickets issued with group bookings. 4. JV partners (AC, LH, LX, NH, OS, SN) are allowed on itinerary and ticket on select waivers/favors. Must be on through fares; No broken or point to point fares (unless noted). 5. Amenity Fund Program
subject to change.
Updated: October 2022