Troubleshooting Guide for the RWSP Story Map

Tips and Troubleshooting Guide for

the RWSP Annual Report Web

Updated October 2022

This document is intended to provide guidance to users of the Department of Environmental

Protection’s Web Experience for the Regional Water Supply Plan (RWSP) Annual Report. This

guide provides useful tips on the functionality of the interactive components of the application,

and it identifies several known issues that users might encounter and provides solutions to those

issues. This guide is intended to be updated as issues and solutions are identified.

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Troubleshooting Guide for the RWSP Annual Report Web Experience

Table of Contents

Tips for Using the RWSP Annual Report .................................................................................................2

Navigating between pages and sections. ...................................................................................2

Navigating the Executive Summary Prezi..................................................................................... 2

Clicking on links to get more information. ...................................................................................2

Exploring the Tableau dashboards................................................................................................ 2

Troubleshooting ...................................................................................................................................... 3

Please Note ......................................................................................................................................... 3

Known issues and solutions ................................................................................................................ 3

I’m seeing a black screen on the right-side panel or a pop-up indicating that I should use

a different browser. .........................................................................................................................3

The right-side panel has a gray screen with a frowning face instead of a graphic................3

The words on some of the graphics appear truncated. .............................................................3

I need to print the RWSP Report. ....................................................................................................3

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Troubleshooting Guide for the RWSP Annual Report Web Experience

Tips for Using the RWSP Annual Report

Navigating between pages and sections.

Report sections are indicated across the top of the Web Experience.

To go directly to a specific section, just click the text. Longer report

sections have subsections, and you can navigate to those by

scrolling with your mouse, using your key board arrow keys, or clicking

the “Navigate to: …” shortcut link (at top of each page, where

applicable).

Navigating the Executive Summary Prezi.

The Prezi offers a unique way to highlight and summarize the main

report topics. To open navigate you must first press ‘Play’. Then, you

can use the navigation arrows at the bottom, or your key board

arrow keys to navigate forward. Likewise, you can use your mouse to

double-click or scroll in and out of specific topics of interest.

Clicking on links to get more information.

Text in the report may be underlined with bold blue font to indicate

that more information or content is available. Click the underlined

text to see more information, such as pictures, graphs, videos, and

more.

Exploring the Tableau dashboards.

The dashboards embedded in the right-side stages allow you to play

around with and select targeted information. The Tableau

dashboards will have a tool bar like this:

These tools allow you to download data, images, and more.

Hovering over items in the interactive graphs, maps, and tables can

provide additional information. Selecting data can enable filtering

and narrow data to your interests. Use the Reset button in the

lower right corner to clear the selections and filters. Use the

download button to download images or data. Use the full

screen button to enlarge the dashboard to fit your entire

screen.

This ArcGIS Web

Experience incorporates

several interactive

components using

multiple platforms. The

functionality of all of the

components are unique,

so it is recommended

that users fully explore

the capabilities by

playing around.

The tips provided in this

guide are intended to

cover the basic concepts

of navigation but should

not be taken as a step-

by-step approach to

using the RWSP Report. If

you are experiencing

issues with the Web

Experience, please

check the

Troubleshooting section

or contact the

Department of

Environmental Protection

for further assistance.

Phone: 850-245-3194

Email: [email protected]

  

Troubleshooting Guide for the RWSP Annual Report Web Experience

Troubleshooting

Known issues and solutions

I’m seeing a black screen on the right-side panel or a pop-up

indicating that I should use a different browser.

ArcGIS Web Experiences, such as the RWSP Annual Report, are built

on a graphics platform that is best experienced with newer internet

browsers and several of the RWSP Annual Report components may

not appear correctly in certain browsers. If you see either of the issues

above, try pasting the link into Google Chrome, Microsoft Edge, or

Mozilla Firefox 64-bit browsers. If you have Mozilla Firefox and

continue to experience problems, check to make sure you have the

64-bit version—if not, you may try updating your browser version with

Mozilla Firefox 64-bit.

The right-side panel has a gray screen with a frowning face

instead of a graphic.

This problem is an issue related to the Google Chrome browser. The

dashboards that are embedded are data intensive applications

using Tableau software and this error most often occurs when the

user’s cache needs to be cleared. To find instructions on clearing the

cache for Google Chrome please follow the instructions found here:

Clear cache & cookies. If this solution does not work, we recommend

opening the link in either Microsoft Edge or Mozilla Firefox 64-bit

browsers. These internet browsers are free to download.

The words on some of the graphics appear truncated.

The dashboards embedded in the right-side stages resize according

to the screen size and resolution for each user and the text will

become squeezed into the spaces. If you hover over the text with

your mouse, then a pop-up will provide the full text.

I need to print the RWSP Report.

To download a printable PDF version of this report, without the

benefit of the interactive dashboards, click the Download Report

button in the bottom left corner of the footer:

Please Note

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Sometimes the issues a

user experiences are

unrelated to the RWSP

Annual Report Web

Experience. The report is

a web-based application

and therefore requires an

internet connection. If

the user is experiencing

internet connectivity

issues, please refer to

troubleshooting guides

for your internet service

provider, computer

hardware, or network

devices.

If the issue you are

experiencing is not

addressed in this guide

and you have made

certain it is not a network

issue, please contact the

Department of

Environmental Protection

for further assistance.

Phone: 850-245-3194

Email: Pamela.Flo[email protected]