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leave for every 52 weeks worked, thereby contributing to and increasing the quality of life in
the Washington, DC metropolitan area. This division consists of the following six activities:
1. Administration - responsible for the central functions necessary to execute the daily
functions of the program, which include but are not limited to the call center, executive
tasks, research procedures, writing and issuing policies and procedures, facilitating
trainings, project management, business analysis and process improvement, program
support, internal and external communications regarding the PFL program, and
performing budget analysis;
2. Benefits - responsible for the administration of claims filing, processing, and validation,
as well as payment of paid-leave benefits to eligible individuals following the occurrence
of a qualified leave event;
3. Tax - responsible for the collection of quarterly taxes from private employers in the
District for the Universal Paid Leave Implementation Fund;
4. Appeals & Adjudication - responsible for internal reconsideration requests, affirms or
overturns an initial determination, and represents the Office of Paid Family leave in
external proceedings with the Office of Administrative Hearings;
5. Enforcement - responsible for eradication of discrimination, increased equal
opportunity and protection of human rights with the Office of Human Rights; and
6. Compliance - responsible for providing assurance on governance, risk management
and control processes to help the Program achieve its strategic, operational, financial
and compliance objectives.
Education and Workforce Innovation Bureau (EWI): provides for the development
and oversight of DOES strategic priorities and key performance indicators, data
management, training and professional development, employer services and youth
programming. This division contains the following four activities:
1. Office of Training and Professional Development (OTPD) -facilitates and coordinates
training and professional development for DOES staff on topics to improve job
performance and promote long-term learning and development;
2. Office of Talent and Client Services (TCS) – responsible for offering businesses in the
Washington, DC region complementary services to help meet their workforce
development needs including rapid response supports for closures, hiring fairs, and
business service coordination;
3. Labor Market Research & Information (OLMRI)- responsible for providing reliable labor
market information for the District of Columbia and surrounding metropolitan area,
agency performance oversight, and data management; and