How do I schedule an appointment with my provider?
You may call the Appointment Call Center at (910) 450-4357 (HELP) to schedule appointments with your
PCM or specialty care provider.
How do I cancel my appointment?
You may call the Appointment Call Center at (910) 450-4357 (HELP) to cancel appointments or cancel
online via Relay Health or TRICARE Online.
I just called to schedule an appointment with my new PCM and was told I am not
in the system. I’m enrolled in TRICARE Prime so I know I’m in the system. What
is the problem?
If you (or a family member) have never received any services from this facility, your information is
probably not in our database. You should go to the Admissions Office to have your demographic
information entered into our database so you can schedule your appointments.
If I am enrolled in TRICARE Prime and do not want to come to NMCCL for my
primary care, can I have a PCM in the local community?
Currently enrollees have the option to request or change their PCM to the local community. Call Humana
Military at 1-800-444-5445.
My parent (parent-in-law) has recently been granted Dependent Parent Status.
Can I get them enrolled in TRICARE Prime?
Dependent parents are not eligible for TRICARE Prime or any civilian medical benefits under TRICARE.
Their status for medical care is “Direct Care,” which means they are only eligible for medical services that
MAY be available at any military treatment facility. The care received is on a space available basis ONLY.
Neither TRICARE nor the military treatment facility can be held liable for any medical expenses received
from a civilian source. Those costs are the sole responsibility of the patient.
My family has just moved to this area. How do I get a new provider?
You can call Humana Military, our TRICARE contractor, at 1-800-444-5445 to change your Prime
enrollment to this area.
I just got married. How do I get my new spouse a provider?
After your spouse has been entered into the Defense Enrollment Eligibility System (DEERS) and has a
valid Identification Card (ID), you can call Humana Military, the TRICARE contractor, at 1-
800-444-5445 to enroll your new spouse into TRICARE Prime/Select. You may need to visit the Outpatient
Records office at the Naval Medical Center to have your new family member’s information entered in the
hospital database.