Consultant Policy Guide

i - Consultant Policy Guide

Update Pages

Please take time to familiarize yourself with our most current policies and processes. For

questions regarding policy, please contact the Solution Center at 800-342-CHEF (2433).

January Update (01/17)

P. 11 First Nation Tax Exemption

New process when submitting shows/orders

P. 55 Director Award Reimbursement - Travel Reimbursement Form

2017 rate for approved mileage reimbursement - unchanged from 2016

November Update (11/16)

P. 17 Increasing Your Commission Rate

$20,000 Career Sales - earn a sterling silver award featuring the Pampered Chef

logo

P. 22 Career Title Award

Upon promotion to a new title, you receive a sterling silver award, featuring the

Pampered Chef’s happy spoon logo, as a symbol of your achievement

iii - Consultant Policy Guide

Consultant Policy Guide

Table of Contents

Code of Ethics………………………………………..2

Customer Order Types…………………………...2

Large Quantity Orders……………………………..4

Order Details……………………………………….4

Completing the Sales Receipt .............................. 5

Special Ordering Situations .................................. 5

Submitting Orders ............................................... 5

Payment Options ................................................. 6

Order Submission Deadlines ................................ 7

Order Resolution ................................................. 8

Shipping Information ........................................... 8

Product Availability .............................................. 8

Your Pampered Chef

Account…………… ........... 9

Direct Deposit Account ....................................... 9

Applying for Direct Deposit ................................. 9

Changing Financial Institutions

or Account Information…………………………….9

Order Payment Account………………………….10

Applying for your Order Payment Account……...10

Returned Cheques and Order Payment Account

Transactions…………………….………...……….10

Sales Tax and Business Licensing…………………11

First Nation Tax Exemption……………………….11

Commission Adjustments…………………………11

Consultant Purchasing Opportunities……………12

Pampered Chef

Dollars (PC Dollars)……………12

Supply Orders ................................................... 12

Kit Enhancement ............................................... 12

Personal Orders ................................................. 12

Early Purchase of guest specials .......................... 13

Personal Inventory ............................................. 13

Solution Center Procedures……………………….13

Understanding Your Role ................................... 13

Contacting the Solution Center .......................... 14

Understanding Our Product Guarantees ............ 14

Lifetime Guarantee ............................................ 15

Adjustment/Return Procedures .......................... 15

Types of Adjustments ......................................... 15

Income Opportunities ......................................... 17

Increasing Your Commission Rate ...................... 17

Elite Seller Bonus ............................................... 18

Commission Payment ........................................ 18

Bonuses and Overrides ...................................... 18

Pampered Chef

Career Plan………… ................ 18

Promoting to a Higher Level .............................. 18

Maintaining Your Title ....................................... 19

Merchandise Discount ....................................... 19

Senior Consultant ................................................ 19

Team Leader ........................................................ 19

Director ............................................................... 21

Advanced Director............................................... 23

Senior Director .................................................... 25

Executive Director ............................................... 26

Senior Executive Director .................................... 28

National Executive Director ................................. 30

Pay Based on Performance .................................. 31

Active and Inactive Status .................................. 32

Special Situations ................................................ 34

Consultant Resignation ...................................... 34

Director Resignation .......................................... 34

Simultaneous Promotion .................................... 35

Passing By ......................................................... 35

Rebuild Months ................................................. 36

Reversion .......................................................... 36

Repromotion………………………………… ...... 38

Natural Disaster Program ................................... 39

Career Plan Summary Chart ................................ 41

Marketing, Advertising and Publicity Policies ..... 43

Your Title/Identification ..................................... 43

Party Copyrights, Logos and Trademarks…….43

Copyrights, Logos & Trademarks ........................ 44

Copyrighted Materials…………………………….45

Publicity ............................................................ 46

Advertising ........................................................ 46

Conducting Your Business Online ...................... 47

Personal Website Address .................................. 49

Social Networking ............................................. 50

Blogging……………………………………………50

Imagery Usage…………………………………….52

Policy Enforcement ............................................ 52

Forms……………………………………… ............ 53

Professional Development Reimbursement ........ 53

Travel Request ................................................... 54

Travel Reimbursement Form .............................. 55

2 - Consultant Policy Guide

CODE OF ETHICS

Pampered Chef

has built a solid reputation for

excellence by continuing to offer our customers the

services and products they’ve come to expect and

value. One way we demonstrate this commitment

is through our pledge to abide by the highest

standards of business practices as outlined in the

Direct Selling Association’s (DSA) “Code of Ethics”.

As a proud member of the DSA, the Code of Ethics

ensures that we will make no statements or

promises that might mislead either consumers or

recruits.

As a Pampered Chef

consultant, we encourage

you to review the Code of Ethics, available at

www.dsa.ca. We also encourage you to uphold

the same ethics by always presenting our products

and the Pampered Chef

business opportunity in a

truthful and accurate manner.

CUSTOMER ORDER TYPES

There are several types of orders you place for your

customers and it is helpful to note the specific

policies that apply to each order type. Most of your

orders will be Cooking Shows or Catalog Shows.

The Cooking Show should always remain the core

of your business as this is where you will meet

others who are interested in joining Pampered

Chef and Hosting Shows.

Order types include:

• Cooking Shows (K)

• Catalog Shows (C)

• Online orders (O)

• Individual orders (I)

• Fundraiser Shows (F)

• Wedding Showers (B)

Cooking Show

To qualify as a Cooking Show, guest sales (excluding

shipping, handling, tax, and past host discount) must

total a minimum of $200. The host’s purchases do not

count toward guest sales.

If the above requirement is not met, then each order

will be considered an individual order, and shipping

rates will be determined using the individual shipping

schedule.

The past host Future Party Pick purchase does count

toward guest sales. However, for the past host to be

eligible for the Future Party Pick, guest sales (excluding

the Future Party Pick) must first reach $200.

Co-hosted Cooking Shows:

• Up to two people can co-host a Show.

• Both hosts can divide the Free Product Value and

half-price items.

• Only one host can select the monthly Host Special

at the original Show. (If the Host Special for a particular

month is a “select two items” special, then the host and

co-host can each select one.)

• At each future Show booked and held within 6

months, only one Future Party Pick can be claimed by

one host (not both)

• Each host receives an earned host discount up to

30%.

• Each host receives the past 10% host discount.

• Co-hosting is reserved for Cooking Shows and does

not apply to Catalog Shows, organizations or

Consultants.

Catalog Show

A Catalog Show differs from a Cooking Show in that the

host does not have people in his/her home. Otherwise,

the requirements and benefits are the same. Refer to

the catalog show planner for details.

3 - Consultant Policy Guide

Consultant-hosted Shows

If you or a member of your household hosts a

Show:

• You will receive commission on guest orders

only. You will not be paid commission on items

you order at the host discount.

• You are not eligible for the Future Party Pick or a

past host discount.

• Personal orders placed on the Show do not apply

toward the achievement of any bonus, incentive or

award.

• A recruiter or upline Director cannot be the host

for a downline Consultant.

Cooking Show Fundraiser

A Cooking Show Fundraiser is essentially a Cooking

Show for a select group. For example, this might

include church groups, your child’s sports team,

dance group or any other interested organization.

The chairperson for the organization’s fundraiser is

considered the host. However, instead of receiving

free, half-price and discounted products, the

organization receives a cash contribution from

Pampered Chef

A contribution of 10-15% of the Show sales is

made directly to the organization. The following

rules apply:

• The contribution is based on the total guest sales

after discounts are taken and before tax and

shipping are applied. All guest sales must

include sales tax. There is no tax exempt status for

an individual.

• If total guest sales (after discounts are taken and

before tax and shipping are applied) are less than

$800, the contribution is 10%.

• If total guest sales (after discounts are taken and

before tax and shipping are applied) are $800 or

more, the contribution is 15%.

• An additional $4 will be contributed for every future

Show booking from the fundraiser.

• The merchandise and the fundraiser cheque will be

shipped separately to the ship-to address.

• The fundraiser cheque must be payable to an

organization. Cheques will not be issued to an

individual. We cannot send the fundraiser cheque to a

separate address.

• You can earn 15% commission on Cooking Show

Fundraisers. This increases to 17% once you achieve

$20,000 in career sales. The maximum commission

rate you can earn on a Cooking Show Fundraiser is

17%, referenced above. No additional bonuses apply.

• The organization is not eligible for host benefits. As a

thank you, the chairperson of the fundraiser receives a

10% past host discount and may choose to purchase

the Monthly Host Special.

Also, if the fundraiser was booked from a Cooking or

Catalog Show, that past host may also purchase the

Future Party Pick at the Fundraiser Show.

• The past host Future Party Pick purchase does count

toward guest sales. However, for the past host to be

eligible for the Future Party Pick, guest sales (excluding

the Future Party Pick) must first reach $200.

Individual Orders

When individual customers place orders not associated

with a host, they must be placed as an individual order.

Direct shipping charges apply and the order will be

shipped to the customer.

Individual orders should not be combined and

submitted as a Show. The Host Rewards program is

reserved exclusively for Cooking, Catalog Show and

Wedding Shower

hosts. We recognize and appreciate

our host’s efforts to introduce you to new customers.

The Host Rewards program is an investment to ensure

you have future bookings.

4 - Consultant Policy Guide

Show/order Audit

Pampered Chef

reserves the right to audit sales

and recruits to confirm eligibility for awards,

incentives, recognition, commission, overrides and

bonuses.

Manipulation of orders, or transferring of sales or

recruits from one Consultant to another will result

in disqualification for promotions or incentives, as

well as loss of benefits and earnings for all involved.

Large Quantity Orders

A large quantity order is the purchase of a single

item in quantity greater than 50. For example, a

customer may want to purchase Pampered Chef

products as client gifts. If you encounter such an

opportunity, refer to the guidelines below.

Large quantity orders must be pre-approved by

Career Solutions prior to submitting your order and

will be placed on hold pending review when

received.

• Discounts are available for corporate orders

based on the full retail amount of the order

(before tax and shipping):

• 15% discount on orders $6,500 - $11,999.99

• 20% discount on orders $12,000 or more

• Large Quantity orders are individual orders, not

cooking or catalog shows and are not eligible for

Host Rewards.

• Items may not be purchased and resold for retail

use.

• Products may not be engraved, embossed,

stamped, etc. with any other company/corporate

logo without prior approval from Career Solutions.

• If the Pampered Chef name, logo or copyrighted

materials will be used to promote the items

purchased, a copy of the marketing/advertising

material must be submitted to Career Solutions for

pre-approval.

• Special shipping charges may apply. Shipping rates

are based on the item, weight and quantity.

• Orders are non-refundable and are eligible for

replacement within the guarantee.

• Commercial use of products voids the guarantee.

• Home Office reserves the right to limit commission

overrides and awards. If discounts apply.

Commission/overrides will be paid based upon the

discounted retail amount (before tax and shipping).

ORDER DETAILS

Past Host Discount

Customers who hosted a Show within the past year are

eligible for a 10% discount on any items in the catalog.

If your show was submitted through the new web, the

10% discount will be applied automatically by using the

past Host’s email address that was used for the show.

Future Party Pick

The past host from whom a Show was booked (if the

past host’s Show was held within the last 6 months) is

eligible to purchase any one item in the catalog at 50%

off once the current Show has reached at least $200 in

guest sales (excluding her purchase of the Future Party

Pick).

The 10% past host discount does not apply to the

Future Party Pick purchase.

Providing a Sales Receipt

You must provide each customer with an official sales

receipt when they place their order, whether it is

electronic or paper. The sales receipt includes required

legal information about customer rights.

5 - Consultant Policy Guide

COMPLETING THE SALES RECEIPT

If you choose to use the paper sales receipt, this

triplicate form provides you, your host and your

customers with all the information needed to

complete an order. The back of the sales receipt

includes legal information about customer rights.

Therefore, you must provide each guest with their

copy of the official sales receipt when they place

an order.

Before the show, stamp or write your name and

contact information in the blank area.

During the show, follow these steps to complete

each customer’s order:

1. Ask each customer to fill out the form

including their shipping, order and payment

information and your consultant number.

2. Write in the monthly guest specials if your

customer is eligible based on their purchase

total. Fill in the product, cookbook or pantry

items earned in the corresponding spaces

provided. Use the special product number,

description and price as published on

Consultant’s Corner.

3. Calculate cookbook item orders and tax in the

separate Cookbook Description section and add

it to the total order.

4. Calculate pantry item orders in the

separate Pantry Description section and add it

to the total order. Pantry is non-taxable.

In all provinces, shipping and handling is taxed.

Refer to Consultant’s Corner for more detailed

tax information.

5. Enter Round-Up from the Heart

donations

on the corresponding line and add the amount

before calculating the grand total.

6. Indicate the appropriate method of payment.

If payment is made by cheque, guests may

make their cheques payable to either you or to

the host.

If payment is made by debit or credit card, enter the

card number, expiration date, cardholder postal

code and take your guest’s signature. When taking

an order over the telephone, write “phone order”

on the signature line. Tear off the perforated charge

section before giving the receipt to your host.

7. Distribute each copy of the sales receipt. One

copy must be provided to your customer. Keep one

copy for your files and you may want to give one to

the host to distribute with guest orders.

SPECIAL ORDERING SITUATIONS

Direct Shipment

If a customer wants their order shipped to an address

other than the host’s, shipping and handling charges

apply according to the chart on the back of the sales

receipt. In addition, the tax rate must correspond to the

address where the order is shipped.

To use host free product value toward a New

Consultant Kit, allow 48 hours for processing after the

show is received at Home Office, before submitting the

Independent Consultant Agreement. Twenty-four to

forty-eight hours after the Agreement is submitted, a

welcome email will be sent to the new consultant

containing the consultant number and password. After

that email is received, the new consultant is able to

recruit, and submit orders.

SUBMITTING

ORDERS

You can submit orders one of five ways:

1. Electronically via the new web

It’s simple to submit orders through My Shows &

Orders on Consultant’s Corner. You collect

payment, from customers, guests and hosts, and

then enter and submit the order to Pampered

Chef® with complete payment. Customers will

receive an email receipt as soon as the order is

entered.

6 - Consultant Policy Guide

2. Canada Post

If you need to guarantee a month-end receipt

date of an order, you must use Federal

Express

Priority Overnight service or

Purolator

Overnight for delivery to the

address below. The order must be sent at least

two business days prior to the month-end

close date. M

ail orders to:

The Pampered Chef—Canada Corp.

Attn: Solution Center

One Pampered Chef Lane

Addison, IL 60101-5630

3. FedEx

or Purolator

If you need to guarantee a month-end receipt

date of an order, you must use Federal

Express

Priority Overnight service or

Purolator

Overnight for delivery to the

address below. The order must be sent at least

two business days prior to the month-end close

date.

The Pampered Chef—Canada Corp.

Attn: Solution Center

One Pampered Chef Lane

Addison, IL 60101-5630

4. Other Overnight Couriers

If you use an overnight courier other than

FedEx or Purolator, shows will be counted

toward the month in which they are received.

5. Fax at 1 (630) 261-8566

Once a show has been submitted to the Home

Office, no changes or cancellations can be made!

Please double-check your work.

PAYMENT OPTIONS

Customer Payment Cards

Pampered Chef

accepts payment by Visa

MasterCard

, and American Express

from

customers and hosts.

Full payment must be included before an order can be

processed for shipping.

Order Payment Account

The Order Payment Account electronically transfers

funds directly out of your bank account approximately

four business days after your order is received by the

Home Office.

Large orders paid with your Order Payment Account

can be subject to funds verification at your banking

institution before the order is released for processing at

the Home Office. To avoid any processing delays,

please ensure funds are deposited prior to submitting

your order.

To create your Order Payment Account, go to

Consultant’s Corner > Business Center > Financial

Information > Order Payment Account.

Consultant Cheque or Money Order

• Made payable to The Pampered Chef

• Write your consultant number and show number in

the memo section of your cheque.

• Only cheques written by a consultant will be

accepted. Your name must be printed on the upper-

left corner of the cheque. However, temporary

cheques will be accepted from new consultants for

one month following the consultant’s Agreement

date.

• By providing a cheque as payment, you authorize

Pampered Chef

to either use information from

your cheque to make a one-time electronic funds

transfer from your account, or to process the

payment as a cheque transaction.

When we use information from your cheque to make

an electronic funds transfer, funds may be withdrawn

from your account the same day your payment is

received. In this case, you will not receive your cheque

back from your financial institution.

Submit one cheque or money order per show.

7 - Consultant Policy Guide

ORDER SUBMISSION DEADLINES

It may be important for your order to be credited

toward a specific month’s totals. When submitting

an order using one of the following methods, the

corresponding rules apply:

Via the Web

Orders must be received by midnight, CT on the

last calendar day of the month to apply toward that

month’s commission, bonuses or incentives.

The Home Office is not responsible for orders

unable to be transmitted electronically for any

reason.

The end of the month is our busiest time. Please

allow ample time to transmit orders at that time.

The end of the month is our busiest time. Please

allow ample time to transmit orders at that time.

Canada Post, Overnight Courier or Fax

These orders must be received prior to midnight

CT on the last business day of the month to apply

toward that month’s commission, bonuses or

incentives.

The last business day of the month excludes

weekends, published holidays and published

Pampered Chef

holidays listed on Consultant’s

Corner.

The Canadian Postal Service, for either First-Class

or Priority Mail, cannot guarantee a date when

mail will be received by the Home Office. The

Home Office picks up its final mail on the last

business day at 4:30 p.m. CT. Orders received

after that will apply toward the next month.

If you use Federal Express

or Purolator

, follow

these requirements to guarantee a receipt date:

• Ship the order(s) overnight, by Federal Express

Priority Overnight service or Purolator

Overnight service. Send them at least two

business days prior to the month-end close

date.

• Save your receipt with a clearly marked

tracking number, ship date and indication

of the overnight service.

• Be sure to check the pick-up times if using a

drop-off box. The Home Office is not responsible

for orders placed in drop-off boxes in the event a

pick-up is delayed.

Deadlines for Monthly Host/Guest Specials

To qualify for monthly host/guest specials, shows/orders

must be received in the Home Office prior to midnight

CT on the 15

of the following month.

Web users will not be able to transmit a show that

includes the previous month’s guest and host specials

after the 15

of the following month.

Mailed orders received after the deadline will be

placed on hold, any monthly specials will be removed,

and the Solution Center will contact you to resolve

your order.

Example: A show held in September must be received

by midnight CT on Oct. 15 to qualify for September

host/guest specials.

Deadlines for End of a Selling Season

At the end of a selling season, shows/orders must be

received in the Home Office prior to midnight CT on

the 15

of the month following the end of the season.

Web users will not be able to transmit shows/orders

past the deadline date.

Mailed orders received after the deadline will be

adjusted to the current season’s prices.

Shows/orders that include discontinued products will

be refunded or exchanged and your commission will

be adjusted.

For example, a show held in September must be

received prior to midnight CT on October 15 to receive

discontinued products or end of season pricing.

8 - Consultant Policy Guide

If you fax in an order, include a cover sheet with

the following information:

• Your name and consultant number.

• The show number(s) and date(s).

• The country and country code from which you

are faxing.

• A phone number where you may be reached.

• The number of shows you are transmitting and

the number of pages you are transmitting.

Please number each page at the top.

• Your Order Payment Account is the only

payment type accepted for faxed orders.

ORDER RESOLUTION

The Shipping Status page on Consultant’s Corner

updates you on the status of your order. Orders

will not be allowed to be transmitted without

approved authorizations on all credit cards.

All credit cards payments are authorized at the

time of submission. If a credit card is declined,

resolve the declined credit card with the customer

within 48 hours or you risk losing approved

authorizations on other credit cards on the order.

If you do not resolve a problem order in time to

meet month-end deadlines, the order will be

processed in the following month. This will affect

when you receive your commission, as well as your

eligibility for promotions and incentives.

SHIPPING INFORMATION

All shows/orders are generally shipped within two

business days of the date received in the Home

Office. During periods of peak order volume, such

as month-end and promotional cut off, two

business day turnaround time may not be possible.

When this occurs, every effort is made to ship in

no more than five business days. If there is a

problem with an order, it will be shipped once the

problem is resolved.

Orders are typically processed on a first-come,

first-served basis. Occasionally orders may be delayed

briefly due to temporary product shortages. To check

the shipment status of an order, go to Consultant’s

Corner > Show Support > Shipping Status.

PRODUCT AVAILABILITY

Back Orders

If Pampered Chef

experiences an unexpected delay, a

product may be placed on “Back Order” status.

Although Pampered Chef

tries to avoid back orders,

they do occur occasionally. Back-ordered item(s) will

be shipped separately to the host as soon as they are

available.

Occasionally (e.g., at the end of a product’s life),

Pampered Chef

may run out of a particular item. If

that occurs, we may substitute a similar item of equal

or greater value, or refund the cost of the item.

Stop Sell

If Pampered Chef

experiences an unexpected loss of

availability; a product may be placed on “Stop Sell”

status. You will be notified of this so you can notify

customers that the product is unavailable.

Shows/orders received which contain a product on

“Stop Sell” will be refunded and the consultant will be

commission adjusted.

While Supplies Last

Discontinued items are available while supplies last and

will no longer be available when sold out.

For complete details on product availability go to

Consultant’s Corner > Product Status Alerts.

Paperwork Availability

Occasionally (at the end of a season) Pampered Chef

may run out of a particular item. If that occurs, we may

substitute a similar item or refund the cost of the item.

Guest Specials

Use monthly guest specials to promote sales to your

customers. Any customer who meets the requirements

of that month’s guest special is eligible. Guest specials

can be found on Consultant’s Corner.

9 - Consultant Policy Guide

YOUR PAMPERED CHEF

ACCOUNT

DIRECT DEPOSIT ACCOUNT

All consultants may have their commission cheques

directly deposited into their chequing or savings

account. If you do not enroll in direct deposit, you

will receive your monthly commission cheque in

the mail.

There is a $6.00 monthly charge for this service,

which will be applied as a commission adjustment

each month.

Consultants on direct deposit receive two

payments each month:

• A mid-month payment of commission on the

day of the month for all shows and online

orders received between the 1

and the 15

days of the month.

•

Commission is paid at 20 – 22%. Mid-month

commission is paid at a percentage based

upon the total commissionable sales received

by the 15

of the month. No overrides are

included in this payment. If the 22

day of the

month is a Saturday, Sunday or holiday, the

deposit will be made on the following

business day.

• A month-end payment of commission and

overrides on the 8

day of the following month,

including adjustments for increased commission

earned.

Allow up to two full business days for direct

deposit funds to be credited to your account. If

after two full business days you have verified

with your financial institution that the funds

were not received, contact the Solution Center.

To see your monthly commissionable statements

online, go to Consultant’s Corner > Business

Center > Financial Information > My Commission

Statement.

APPLYING FOR DIRECT DEPOSIT

To apply to have your commission direct deposited

into your bank account, go to Consultant’s Corner >

Managing Your Business > Financial Forms and

Applications > Order Payment Account and Direct

Deposit. Request forms submitted to the Home Office

between the 1

and the 15

of the current month will

have direct deposit become effective beginning with

mid-month commission payment. Request forms

submitted between the 16

and the 31

of the current

month will have direct deposit become effective

beginning with the following month’s commission

payment.

CHANGING FINANCIAL INSTITUTIONS OR

ACCOUNT INFORMATION

To transfer your existing direct deposit of your

commission cheque to another financial institution, or

to a new account number at the same financial

institution, you may submit your account change online

at Consultant’s Corner > Business Center > Financial

Information > Direct Deposit.

You may also sign and return a completed paper form

by mail or fax to:

The Pampered Chef, Ltd.

Attn: Financial Services & Risk Management

One Pampered Chef Lane

Addison, IL 60101-5630

Fax: (630) 261-8586

Completed direct deposit authorization forms for

account changes submitted to the Home Office

between the 1

and the 15

of the current month will

have the change become effective beginning with the

mid-month commission payment.

Changes received between the 16

and 31

of the

current month will become effective beginning with the

next month’s commission payment. Do not close your

old account until the first deposit has been made to

your new financial institution or to your new account

number.

10 - Consultant Policy Guide

ORDER PAYMENT ACCOUNT

All consultants must have an order payment

account to electronically submit commissionable

orders to Pampered Chef

. With the exception of

New consultants within the first 60 days of signing

their Agreement, the order payment account is the

only accepted consultant form of payment for

these orders.

The order payment account will allow Pampered

Chef

to electronically withdraw funds from the

checking or savings account you provide.

APPLYING FOR YOUR ORER PAYMENT

ACCOUNT

You can sign up for the order payment account on

Consultant’s Corner. Once you submit your

request, it will take 2 business days for your order

payment account to be available for use. Your

order payment account number will be sent to you

in an email from the Home Office.

CHANGING FINANCIAL INSTITUTIONS

OR ACCOUNT INFORMATION FOR

YOUR ORDER PAYMENT ACCOUNT

To change the bank account information for your

order payment account, you must submit a

completed paper form to Pampered Chef by fax or

mail to:

The Pampered Chef, Ltd.

Attn: Financial Services & Risk Management

One Pampered Chef Lane

Addison, IL 60101-5630

Fax: (630) 261-8586

Order payment account changes cannot be made

online. You will be notified by Pampered Chef

once your completed form is received and when

the change is effective.

Orders already received in the Home Office will not be

able to be redirected to the new account.

Any order payment account transaction returned

unpaid by your financial institution will be subjected to

the Returned Payment Transaction policy.

RETURNED CHEQUES AND ORDER

PAYMENT ACCOUNT TRANSACTIONS

It is important to deposit your customer’s payments in

your account prior to submitting your order, or you risk

being charged additional fees by your bank and

Pampered Chef. Cheques and Order Payment Account

transactions can only be submitted once to your

account. If the transaction is returned unpaid to

Pampered Chef’s bank due to Nonsufficient Funds

(NSF) or any other reason, including invalid account,

account closed, stop payment, etc., it will be handled

as follows:

 You will be notified from the Home Office

when the transaction is returned.

 You will be charged a $30.00 bank return fee

by Pampered Chef

for each returned item.

You will be unable to submit any orders until

your outstanding balance is paid in full.

Commissionable orders paid in full by host and

guest credit cards will be accepted. As a

reminder, it is against policy to use your

personal credit card as payment on any guest

order.

 Any commission, overrides or other amounts

due to you will be applied to the outstanding

balance.

 Once you pay your balance in full, it can take

up to 48 hours to update your status. Once

your status is updated you may resume

submitting orders using your order payment

account.

 Failure to promptly pay your outstanding

balance can lead to termination of your

Consultant Agreement and the balance being

forwarded to an outside collection agency.

11 - Consultant Policy Guide

SALES TAX AND BUSINESS LICENSING

You are responsible for collecting the appropriate

rate of sales tax based on the ship-to address of the

order. Typically, this is the host address. All

consultants are responsible for complying with any

local business licensing requirements.

First Nation Tax Exemption

Tax for first nation customers must be paid and

submitted with the show/order. The products must

be shipped to a reserve. Collect a copy of the

Certificate of Indian Status identification cards and

then complete the form found on Consultant’s

Corner. Once the show/order has been submitted,

send the form and copies of the ID cards to the

Solution Center via email, fax or mail. When the

First Nation status has been verified, a refund will

be processed and deposited into your Order

Payment Account.

For additional information, go to Consultant’s

Corner > Business Center > Financial Information

> Tax Information.

COMMISSION ADJUSTMENTS

The Home Office may make corrections to orders

without delaying the shipment of your customers’

products or issuance of your commission cheques.

• Commission adjustments under $20 are

completed automatically.

• In case of a commission adjustment over $20

you will be contacted for approval.

How Commission Adjustments Work:

• Show totals will be adjusted, and your

commission cheque will reflect the corrected

amount. Commissionable sales will also be

adjusted.

• A deduction will be made as a line item on

your commission statement if the adjustment

requires additional funds to be paid to

Pampered Chef

• Commission adjustments may total up to $20 per

order. When errors require corrections that exceed

the $20 maximum per show:

• The order processing procedure will stop.

• The order will be held until a response with the

correction is received.

• The received date will be changed.

• The order will be processed in the date/month that

the correction was received in the Home Office.

• Order corrections will not be processed ahead of

other orders.

• If we are unable to contact you, your Director may

be notified of the resolution needed and may give

authorization to process.

• If the error on an order causes a $20 or more

overpayment by the host, a guest or you, a refund

will be issued. The balance of the order will be

shipped separately to the requested address. This

type of error delays order processing and shipment.

• If the error on an order causes less than a $20

overpayment by the host, a guest or you, the

amount will be added and appear on your next

commission statement. This type of error delays

order processing.

Product Returns

• Per the Consultant Agreement, a consultant

authorizes the Company to deduct commission,

overrides and other amounts due to a consultant on

products returned by customers.

As a result of the returned sale, commissionable

sales totals will be adjusted accordingly. On any

adjustment to commission or overrides over $20,

the consultant will be notified by Career Solutions.

• In addition, points toward incentives or credit

toward promotions or bonuses will be similarly

adjusted.

12 - Consultant Policy Guide

Pampered Chef

is not responsible for any loss of

incentives or awards, Director promotion,

maintenance requirements or consultant activity

status that might occur as a result of the

adjustment.

CONSULTANT PURCHASING

OPPORTUNITIES

PAMPERED CHEF

DOLLARS

(PC DOLLARS)

Pampered Chef

Dollars can be earned through

incentives offered by the Home Office. Both active

and inactive Consultants can use PC dollars on all

non-commissionable orders, such as supply orders,

kit enhancement, samples, personal orders and

registration payment for some corporate sponsored

meeting, please check meeting registration for

details.

SUPPLY ORDERS

Pampered Chef has a variety of items to support

your business, including print and show supplies.

Go online to Consultant’s Corner for more

information.

• No returns, exchanges or refunds can be made

for paperwork/supply orders.

• Non-commissionable order shipping and

handling rates apply.

• Should you experience a problem with your

order, contact the Solution Center.

KIT ENHANCEMENT

All active consultants may purchase products from

the entire line at a 40% discount during kit

enhancement month, which occurs every year in

April.

• To place a kit enhancement order submit your

orders via the web or send a sales receipt with

payment to the Home Office.

• All consultants, regardless of title, must be active for

3 consecutive months in order to submit a kit

enhancement order.

Example: For April kit enhancement, consultants

must be active January – March or February – April.

In the second case, at least $200 in personal

commissionable sales must be submitted in April

prior to submitting a kit enhancement order.

• Only one kit enhancement order is allowed per

consultant during April.

• New consultants are eligible for kit enhancement in

their fourth full month of business if they have been

active in the three consecutive previous months. If

they have been active in only the two previous

months, they can submit $200 in personal

commissionable sales in the fourth month, and then

place a kit enhancement order. (If your New

Consultant Kit enhancement month would be April,

it will be assigned to May instead.)

• A consultant is considered new in the month he/she

joins or until $200 in commissionable sales is

submitted, at which time they are considered active.

• The retail value of items ordered, before discount,

cannot exceed $900.

• Kit enhancement orders cannot be combined with

any other order.

• Only one quantity of any item may be purchased

during kit enhancement month.

• Non-commissionable order shipping and handling

rates apply.

• Guest and host specials may not be ordered on a kit

enhancement order.

PERSONAL ORDERS

New and active consultants at all levels may purchase

products for personal use at a discount based on their

title.

13 - Consultant Policy Guide

Consultants receive a minimum 20% – 40%

discount (based on title) on purchases made for

personal or business use. See the Career Plan

section for discount levels.

This discount does not apply to products

purchased for resale to customers. Discounted

sales do not qualify for commission, consultant

sales promotions or incentive programs.

Submit your orders via the web or send a sales

receipt with payment to the Home Office.

You may pay by personal cheque, money order,

Pampered Chef

dollars or with your Order

Payment Account.

Non-commissionable order shipping and handling

rates apply.

No commission or incentive points are awarded on

these orders. New Consultant Reward bonuses and

consultant promotions/incentives are not earned

on personal orders.

You may not place personal orders on a show

order.

EARLY PURCHASE OF GUEST SPECIALS

In order to have a sample to demonstrate, you can

purchase most guest specials (but not host specials)

the month prior to the promotion (as well as the

month of the promotion) on a personal order. See

the monthly promotions flyer for specific details.

Guest specials are assigned a unique order number

for the month of the promotion.

To order a guest special on a personal order:

• When submitting the order electronically you

must identify the order as a personal order and

use the assigned guest special product number.

• You may purchase only one early guest special

in the month prior to the promotion.

• If the guest special has specific purchase

requirements, you must meet the requirements

after the discount has been taken to take

advantage of the special.

• Example: Spend $95 and receive the Bar Board free! If

the consultant wants a free Bar Board, she or he must

spend $95 (after the personal discount) to receive the

item free.

If the consultant simply wants a sample of the Bar

Board, we recommend that she or he order it using the

regular product number and purchase it at the regular

personal discount.

PERSONAL INVENTORY

Although it is not required, you may choose to carry a

small amount of inventory occasionally when exhibiting

at a fair or for other special purposes. These orders can

be placed on a Personal Order (see above).

SOLUTION CENTER

PROCEDURES

UNDERSTANDING YOUR ROLE

Pampered Chef

wants every customer to be a satisfied

customer.

You are the connection between the customer and the

company, so when a customer contacts you, be sure

to:

• Listen to the situation.

• Explain our guidelines that apply.

• Always verify that the adjustment is within our

guarantee guidelines.

• Prepaid shipping arrangements are available within

30 days of shipment when a product return is

necessary.

• Shipment on returns over 30 days is at the

customer’s expense.

• Confirm proof of purchase by checking that your

customer has the original sales receipt.

• For Product Adjustments, you can email or call the

Solution Center at the Home Office.

• A reference number will be authorized and

provided for all approved requests.

14 - Consultant Policy Guide

This reference number must be included and

written on the outside of the carton on all

requests including returns, exchanges and

refunds. Do not include any product that was

not on the request.

• All approved requests that include a refund or

exchange will be required to be returned with a

reference number and the merchandise. An

original sales receipt is not necessary as long as

we can find reference to the original purchase

in the system that is tied to the show.

• Keep your confirmation information or log

details regarding your phone conversations.

CONTACTING THE SOLUTION CENTER

You can contact the Solution Center any of

four ways:

1. Internet:

www.pamperedchef.ca — Contact Us.

Please allow 48 business hours for a response. A

reference number will be authorized and given

for all approved requests. This reference

number must be included and written on the

outside of the carton on all requests including

returns, exchanges and refunds.

2. Email:

English:

SolutionCenter[email protected]

French:

CentredesolutionsCA@pamperedchef.ca

Career Solutions can be reached by emailing:

career_solutions@pamperedchef.com

Please provide the following information:

• Show number

• Customer’s or host’s name, address,

phone number

• Reason for adjustment

• Product to be returned

• End result desired

(replacement/exchange/refund)

• Address for 30-day courtesy (consultant, host or

customer address), if applicable.

• Confirmation of the request will be provided within

three business days including an approved reference

number and/or additional information needed to

process

the request.



All exchanges and refunds require a proof of

purchase. Be sure to include the original sales

receipt when returning product unless informed by

the Solution Center that the original sales receipt is

not necessary.

3. Phone:

Call Customer Solutions at 1-800-342-CHEF (2433)

from 7 a.m. to 11 p.m. CT Monday through Friday

and Saturday 8:30 a.m. to 4:30 p.m. CT.

4. Fax:

(630) 261-8566 seven days a week, 24 hours a day.

To ensure that you have included all necessary

information, refer to the “Adjustment Form” located

on our Web site.

Be prepared to:

• Provide your name, consultant number, show

number and the appropriate adjustment

information.

• Confirm any necessary follow-up.

• Retain the approved reference number for all future

references and shipments since this is your

authorization.

• Keep a log to record the name of the representative

who helped you, date, time of call and reference

number.

UNDERSTANDING OUR PRODUCT

GUARANTEES

Pampered Chef

supports our customers by offering

products with guarantees and by adjusting orders when

appropriate. You are responsible for properly

communicating these policies to customers.

15 - Consultant Policy Guide

Please refer to the sales receipt for product

guarantee information or call the lifetime guarantee

number at (800) 808-5395.

LIFETIME GUARANTEE

For our products with a lifetime guarantee, the

guarantee applies to the original purchaser (or gift

recipient). The guarantee covers any manufacturing

defects under normal home use.

The lifetime guarantee does not cover normal wear

and tear, or misuse of a product. Refer to the sales

receipt for lifetime guarantee information.

ADJUSTMENT/RETURN PROCEDURES

Courtesy Pickup within the First 30 Days from

the show Ship Date

During this time period, your host should contact

you regarding any error or other problems. We will

arrange for pre-paid shipping arrangements when

applicable. You must obtain a reference number

for all requests to be honored. This number is your

authorization.

Once you receive a reference number, the item

should be properly packaged for shipping. All

exchanges and refunds must be returned with the

original copy of the sales receipt enclosed unless

informed by the Customer Solutions that the original

sales receipt is not necessary. The receipt will be

returned. Instruct your customers to write the

reference number on the outside of the carton.

Beyond the First 30 Days from the show Ship

Date

If an adjustment is requested after this timeframe,

you can offer to contact the Customer Solutions to

obtain an approved reference number. Return the

original sales receipt (when a refund or exchange is

desired unless informed that the original sales

receipt is not necessary.) with the merchandise and

the pre-approved reference number, or have the

customer handle the return by contacting the

Customer Solutions. Be sure the mailing receipt is

saved for return verification.

All sharp and pointed items must be securely packaged

in the original case or protective sleeve.

If this protection is not available, sufficiently pack the

items so that sharp points or edges do not cut through

packaging during shipment.

TYPES OF ADJUSTMENTS

Please be aware of these guidelines for each of the

following situations:

Missing Product

• Verify that the item was submitted on the original

order.

• Verify that the missing item was indicated as

shipped on the packing list.

• Customer Solutions can process a commission

adjustment for an order for products up to $20.

However, adjustments for items that are

inadvertently left off the order, for whatever reason,

are not commissionable, nor do they affect show

totals, bonuses, etc.

• Verify the product number and description of the

item.

• Verify that nothing extra was received.

• Determine the ship-to address for the missing item

(host or customer address).

• Use our Product Adjustment online application on

Consultant’s Corner, call 1-800-342-CHEF (2433)

or, SolutionCenterCA@pamperedchef.ca

• Always retain the reference number since this is

your authorization.

• If there are any changes to the adjustment after the

original request (address, product, etc.), notify the

Solution Center to ensure accurate shipping.

Tracing a Missing Shipment

• You can track your shows on Consultant’s Corner.

Click on Check Shipment Status under My Action

Items.

16 - Consultant Policy Guide

• Be sure to document all missing items before

contacting Customer Solutions. This will ensure

that the appropriate follow-up can be taken.

• Email or call to request a tracer. (Be sure to

have the show number, correct shipping

address and the recipient’s phone number.)

• The shipper must issue a claim number, which

may take up to seven business days, for us to

confirm in cases where the missing items are

from a lost carton.

Extra Product

• Verify if the item received is on the packing list.

The Solution Center will need to know this

information when processing the adjustment.

• Verify the product number and description of

the item received.

• Call 1-800-342-CHEF (2433) or email

SolutionCenterCA@pamperedchef.ca. If

applicable, we will arrange for prepaid shipping

arrangements for return within 30 days from the

shipment of the original order.

• Provide your address or your host’s address

from which the incorrect item(s) will be

returned.

• Always retain the reference number (this is your

authorization) and print this number on the

outside carton of the merchandise being

returned.

• If there are any changes to the adjustment after

the original request (address, product, etc.),

notify Customer Solutions to ensure accurate

return processing.

Damaged Product/Replacements

• Verify that the item is within the guarantee

guideline for replacement.

• Verify the product number and description of

the damaged item.

• Obtain the address for the damaged item(s) to

be returned, when applicable.

• Call 1-800-342-CHEF (2433) or email

SolutionCenterCA@pamperedchef.ca.

If applicable, we will arrange for prepaid shipping

for return within 30 days from the shipment of

original order.

• Always retain the reference number (this is your

authorization) and print this number on the outside

carton of the merchandise being returned.

• If there are any changes to the adjustment after the

original request (address, product, etc.), notify

Customer Solutions to ensure accurate shipping.

Exchanges

• Verify that the item is within the stated one-year

exchange guarantee.

• Call 1-800-342-CHEF (2433) or email

SolutionCenterCA@pamperedchef.ca. If applicable,

we will arrange for prepaid shipping for return

within 30 days from the shipment of the original

order.

• Always retain the reference number. This is your

authorization. Print this number on the outside

carton of the merchandise being returned for

refund.

• When a sales receipt must accompany a return,

write in the reference number on the back of the

original sales receipt.

• Securely pack merchandise and original sales

receipt (when necessary) in the box.

• If there are any changes to the adjustment after the

original request (address, product, etc.), notify the

Solution Center to ensure accurate shipping.

Refunds

• Verify that the item is within our stated one-year

refund policy.

• Call 1-800-342-CHEF (2433) or email

SolutionCenterCA@pamperedchef.ca. If applicable,

we will arrange for prepaid shipping for return

within 30 days from the shipment of the original

order.

17 - Consultant Policy Guide

• Always retain the reference number. This is

your authorization. Print this number on the

outside carton of the merchandise being

exchanged.

• When a sales receipt must accompany a return,

write in the reference number on the back of

the original sales receipt.

• Securely pack merchandise and original sales

receipt (when necessary) in box. The original

receipt will be returned to the customer with

the refund cheque unless otherwise indicated.

• If there are any changes to the adjustment after

the original request (address, product, etc.),

notify Customer Solutions to ensure accurate

mailing.

• Shipping and handling charges are non-

refundable.

Adjustments for Consultant’s Products

Our product guarantee also applies to all items you

receive in a kit, bonus, sample or personal order. If

you experience a problem with your merchandise

within the guarantee and beyond the first 30 days,

follow these steps:

• Identify the order on which you want to request

an adjustment.

• Always retain the reference number (this is your

authorization) and return the damaged or

defective merchandise to Pampered Chef

with

the reference number written on the outside of

the carton.

• If the item is from a kit enhancement, New

Consultant Kit, bonus kit, new product samples

or personal order, a replacement will be

shipped upon receipt of the merchandise.

“Restyled” Products

As we continually evaluate each product’s

performance, enhancements may be made. This

does not mean the original product is inferior or

does not work according to the Use and Care

instructions.

A product that does not perform according to our

guarantee will be replaced with the same product

ordered — not with a later, restyled model. In some

cases, replacements of a preceding product with an

enhanced product will be made based on guarantee

and inventory levels. If actual product replacement

cannot be made due to unavailability, Pampered Chef

may, in its discretion, offer comparable product

replacement or credit toward future product purchases.

INCOME OPPORTUNITIES

COMMISSIONABLE SALES

As a consultant, you earn at least 20%

commission on:

• Cooking show, catalog show and wedding shower

sales (excluding host free, half-price items and

monthly host specials, shipping and handling & tax).

• The discounted price of items purchased by a host

with their 10 – 30% discount.

• Individual/online orders (not including your personal

orders).

You will earn at least 15% commission on:

• Cooking show fundraiser sales (excluding future

party pick, shipping and handling and tax).

You do not earn commission on:

• Host free, half-price items, monthly host specials,

future party pick, shipping and handling and tax.

• Past host discounts.

• Personal and supply orders.

• Adjustments to orders.

INCREASING YOUR

COMMISSION RATE

The commission rate you earn each month is based on

the total commissionable sales you submit that month.

This means that when you increase your sales, you

increase your commission rate as well.

18 - Consultant Policy Guide

At first you will earn from 20 – 25%, based on the

chart below.

When you reach $20,000 in commissionable

career sales, you will receive a 2% monthly

commission bonus, effective the first full month

after the $20,000 is achieved.

In addition, to commemorate this achievement you

will receive a sterling silver award featuring the

Pampered Chef

logo, as a symbol of your

achievement.

Monthly

Commissionable

Sales Total

Commission

% After

$20,000

Career Sales

$5,000 and over

25%

27%

$3,500 – $4,999.99

24%

26%

$1,500 – $3,499.99

23%

25%

$850 – $1,499.99

22%

24%

$1 – $849.99

20%

22%

* The highest commission rate you attain for the month

will apply to all commissionable sales received during

that month.

For fundraiser commission rates, see the information

under the cooking show fundraiser heading.

ELITE SELLER BONUS

To qualify as an Elite Seller, you must have

$85,000 in personal commissionable sales in the

past rolling 12 months and $7,000 in personal

commissionable sales in the current month. As an

Elite Seller, you will earn an additional 2%

commission on your personal sales for that month.

You will also qualify as a Director that month and

are eligible for Director privileges and awards. For

more details, refer to the Career Plan section of this

document.

COMMISSION PAYMENT

Monthly payments of commission, bonuses and

overrides are mailed or sent for direct deposit on the

day of the month for the prior month’s

performance. If the 8

day is a Saturday, Sunday or

holiday, payments will be mailed or sent for direct

deposit on the following business day.

BONUSES AND OVERRIDES

See the Career Plan section of this document for details

on earning monthly bonuses and overrides in addition

to your commission on personal sales.

THE PAMPERED CHEF

CAREER PLAN

At Pampered Chef

, you can earn income not only

from your personal sales, but also from helping others

to build their own businesses. You truly have unlimited

earning potential, and you determine the pace! As you

help others to succeed in this business, you can earn

monthly overrides and bonuses for the support you

provide them.

This section explains the requirements for each title,

the overrides and bonuses related to that title, and the

specific privileges and awards that are available with

the title.

PROMOTING TO A HIGHER TITLE

When you meet the requirements for a higher title, you

are paid that level’s applicable overrides and bonuses

for the month in which you met the requirements. The

new title is effective the first of the following month.

Example: You are a consultant who meets the Team

Leader requirements in May. You will be paid-as a

Team Leader for May, and will promote to the title of

Team Leader effective June 1.

To maintain your title, continue to meet that title’s

requirements. When you do, you’ll be paid at that

level.

19 - Consultant Policy Guide

MAINTAINING YOUR TITLE

Once you achieve a title, you will keep that title for

the following minimum period of time.

Senior Consultant

Qualify monthly

Team Leader, Director, Advanced

Director and Senior Director

3 months

Executive Director

6 months

Senior Executive Director

9 months

National Executive Director

12 months

When you meet your current title’s requirements

in a month, the title maintenance period is

extended according to the chart above. For details

on what occurs when title requirements are not

maintained, see the Pay Based on Performance

section.

MERCHANDISE DISCOUNT

Use this generous discount to stock your own

kitchen with Pampered Chef® products and build

your collection of products to display at Shows. By

trying out products at home, you can share what

you love with hosts and guests at your Shows.

Both active and inactive Consultants can use their

merchandise discount to purchase product.

Consultants

20% discount

Senior Consultants

20% discount

Team Leaders

30% discount

Directors

30% discount

Advanced Directors

35% discount

Senior Directors and above

40% discount

Discounted sales do not qualify for commission or

overrides, and do not count toward Director

maintenance requirements, consultant sales

promotions or incentive programs.

Active Consultants:

If a consultant submits $200 or more in

commissionable sales, he/she is active that month

SENIOR CONSULTANT

PROMOTION AND

MAINTENANCE REQUIREMENTS

Each month:

• Be active yourself

• Have one active consultant (direct or indirect)

What is a direct recruit?

A consultant is direct to you if you personally

recruited her. The other way someone is direct to

you is if their recruiter is no longer with Pampered

Chef

, and the consultant is now directly assigned

to you.

OVERRIDES AND BONUSES

Overrides:

• 1% override on personal sales

• 1% override on personal recruits’ sales

Bonuses:

• Recruiting Bonus of 30 Pampered Chef

dollars on

each personal recruit who reaches $1,500 in

commissionable sales within their first 90 days.

(You must be active in the month your personal

recruit reaches the $1,500 in sales.)

TEAM LEADER

PROMOTION AND MAINTENANCE

REQUIREMENTS

Each month:

• 2 active lines

• $1,000 in personal commissionable sales

• $3,000 in team commissionable sales (personal sales

plus the sales of both direct and indirect recruits)

20 - Consultant Policy Guide

What is a line?

When you personally recruit someone, you start a

new line. When your personal recruit brings on a

new consultant, the line continues.

What makes a line active?

A line is active when at least one person in the line is

active, that is, submits at least $200 in personal

commissionable sales in that month.

Your promotion is effective the first day of the

month following the month in which you qualify by

meeting the Team Leader requirements.

OVERRIDES AND BONUSES

Each month that you meet the requirements

above, you will earn the following:

Overrides:

• 2% override on your personal commissionable

sales.

• 2% override on the commissionable sales of

your personal (direct) recruits.

• 1% override on the commissionable sales of

your indirect recruits.

Bonuses:

• Recruiting Bonus of 30 Pampered Chef

dollars

on each personal recruit who reaches $1,500 in

commissionable sales within their first 90 days.

(You must be active in the month your personal

recruit reaches the $1,500 in sales.)

PRIVILEGES AND AWARDS

When you hold the title of Team Leader, you are

eligible for the following privileges and awards.

Some awards have additional eligibility

requirements.

Celebration Package

The first time you promote to Team Leader, you

will receive a Celebration package. This special

award includes a variety of recruiting materials to

use and share with your team to keep the

recruiting momentum going.

Professional Development Award

The more equipped you are with valuable leadership

skills, the more effective you will be in helping your

team members set and achieve their goals. Pampered

Chef

has partnered with national training providers

that offer discounts on quality programs on the below

list of approved topics.

In addition, Directors and above may choose other

trainers/companies that offer professional development

on the following topics.

• Time Management & Organizational Skills

• Computer Skills

• Communication Skills

• Conflict Management

• Coaching and Team-Building Skills

• Presentation Skills, Public Speaking

Professional Development reimbursement is an annual

award based on your level.

• Team Leader $150

• Director $150

• Advanced Director/Senior Director $250

• Executive Director and above $350

Professional Development Award Guidelines:

The professional development award can be used

toward registration fees for live classes and online

training classes.

• To receive reimbursement, a certificate of

completion, receipt and Professional Development

Reimbursement Request form must be submitted

to Consultant Career Solutions.

• The award is not granted for training given by other

Pampered Chef

consultants (current or past) or

active representatives of other direct-selling

companies.

21 - Consultant Policy Guide

• The award covers class registration fees only;

materials such as books, video and audiotapes,

or travel expenses are not eligible for

reimbursement.

National Training Partners

• Dale Carnegie – www.dalecarnegie.com

• McLuhan & Davies – www.mdctraining.ca

• Skillpath

www.skillpath.ca/pamperedchef.html/star/508

DIRECTOR

By fulfilling Director responsibilities, you are

eligible to receive the overrides, bonuses, privileges

and awards associated with your title.

The responsibilities of a Director are detailed in the

Independent Sales Director Agreement.

When you promote to the Director level, you are

required to complete the Independent Sales

Director Agreement. When you log on to

Consultant’s Corner, you will be prompted to

review, print and agree to the current Terms &

Conditions.

PROMOTION REQUIREMENTS

• 5 active consultants in the personal team

(direct or indirect)

• $1,000 personal commissionable sales

• $6,000 personal team commissionable sales

(includes your personal sales)

Your promotion is effective the first day of the

month following the month in which you qualify by

meeting the Director requirements.

MAINTENANCE REQUIREMENTS

Each month:

• $1,000 personal commissionable sales

• $6,000 personal team commissionable sales

(includes your personal sales)

Personal Team:

A personal team is composed of all the direct and

indirect recruits of a Director who have not

achieved the level of Director or higher. A

personal team includes all Consultants, Senior

Consultants and Team Leaders who are not part

of another Director’s personal team.

Elite Seller Program

Performance as an Elite Seller substitutes for the

personal team structure promotion requirement.

To qualify as an Elite Seller, you must have:

• $85,000 in personal sales in the past rolling

12 months. The rolling 12 months includes

the current month and the eleven prior

months.

• $7,000 in monthly personal sales

When the above maintenance requirements are

met, you qualify as a Director and will earn the

following:

• An additional 2% commission on personal

commissionable sales. (Elite Sellers earn 29%

personal commission on sales.)

• Director overrides, bonuses, privileges

and awards

OVERRIDES AND BONUSES

Each month that you meet the requirements above,

you will earn the following:

Overrides:

• 3% override on personal team commissionable sales

(including your own sales).

• 3% override on 1

generation commissionable sales

Bonuses:

• Recruiting Bonus of 30 Pampered Chef

dollars on

each personal recruit who reaches $1,500 in

commissionable sales within their first 90 days.

22 - Consultant Policy Guide

(You must be active in the month your personal

recruit reaches the $1,500 in sales.)

• $15 Activity Bonus on every active Consultant,

Senior Consultant and Team Leader in your

personal team.

PRIVILEGES AND AWARDS

When you hold the title of Director and fulfill your

Director responsibilities, you are eligible for the

following privileges and awards. Some awards have

additional eligibility requirements. The

responsibilities of a Director are detailed in the

Independent Sales Director Agreement.

Career Title Award

Upon promotion, you will receive a sterling silver

award, featuring the Pampered Chef’s happy

spoon logo, as a symbol of your achievement.

Pampered Chef

Dollars Award

Directors will receive 250 Pampered Chef

dollars

when they promote to Director for the first time.

New Director Academy

This valuable training prepares new Directors to

grow their businesses and offers a unique

opportunity to visit Pampered Chef

Canadian

Office. New Directors will forge valuable

connections and receive hands-on training. The

curriculum includes goal-setting, coaching for

results, understanding reports, time-management

and increasing personal and team recruiting.

For details visit Consultant’s Corner > Consultant

and Leadership Training.

New Director Product Samples

The first time you promote to Director, you are

eligible to earn a selection of new season product

samples. There are three ways to earn:

• Promote to Director by meeting the Director

promotion requirements within your first 90

days of joining Pampered Chef

. Please refer to

your welcome letter or email for your 90-day

end date.

• Promote to Director and submit $1,500 or more in

personal commissionable sales in three of the four

months prior to your promotion.

• Promote to Director and submit a total of $6,000 or

more in personal commissionable sales in the four

months prior to your promotion.

The seasonal product selection will be based on the

date of promotion. Promote January 1 through June 1

and receive a selection of new spring/summer

products. Promote July 1 through December 1 and

receive a selection of new fall/winter products.

New Product Samples

Directors through Executive Directors can earn a

selection of new season product samples. There are

two ways to earn:

• Submit $1,500 or more in personal commissionable

sales in three of the four qualifying months.

Or,

• Submit a total of $6,000 or more in personal

commissionable sales in the four qualifying months.

Spring/summer products can be earned by submitting

the required sales September – December. Fall/winter

samples can be earned with sales submitted March –

June.

If you take a grace month during the four qualifying

months, you must submit at least $1,500 in

commissionable sales in each of the other three

qualifying months to receive new product samples.

Annual Incentive Program

Please refer to the current incentive program

requirements for details.

Professional Development Award

The professional development award of up to $150

annually provides Directors the opportunity to increase

their knowledge and leadership skills to make a positive

impact on their teams. See details under Professional

Development Award guidelines.

23 - Consultant Policy Guide

Upper Level Directors

The term “upper level Director” refers to Advanced,

Senior, Executive, Senior Executive and National

Executive Directors.

ADVANCED DIRECTOR

By fulfilling Director responsibilities, you are

eligible to receive the overrides, bonuses, privileges

and awards associated with your title. The

responsibilities of a Director are detailed in the

Independent Sales Director Agreement.

PROMOTION AND MAINTENANCE

REQUIREMENTS

Each month:

• 1 qualified 1

generation Director

• $1,000 in personal commissionable sales

• $6,000 personal team sales

(includes your personal sales)

• $15,000 organizational sales (includes

commissionable sales from everyone through

your 3

generation)

• In addition, if a Consultant, Senior Consultant

or Team Leader is promoting to Advanced

Director or above, he or she must have 5

active consultants in the personal team (direct

or indirect)

Your promotion is effective the first day of the

month following the month in which you qualify by

meeting the Advanced Director requirements.

Generation:

A generation refers to the position a Director has

relative to another Director in the downline. A

Director may have any number of “generations” of

Directors.

What is 1

generation?

When you promote a Director, the Director

becomes the leader of his/her own personal team

and that personal team is 1

generation to you.

What does it mean to be a Qualified Director?

A Director who meets all maintenance

requirements for a month is considered a

“qualified” Director.

Organizational sales are the total monthly

commissionable sales from all consultants through

three generations, even if the Director does not

receive an override on all the generations.

Organizational sales include all 1

, 2

and 3

generation sales as well as personal team sales.

OVERRIDES AND BONUSES

Each month that you meet the requirements above,

you will earn the following:

Overrides:

• 4% override on personal team commissionable

sales, including your own sales

• 4% override on 1

generation commissionable sales

• 3% override on 2

generation Director’s

commissionable sales (who have at least $1,000 in

personal commissionable sales).

• ½% override on 2

generation team

commissionable sales (excluding the Director,

on whom a higher override is paid).

24 - Consultant Policy Guide

Bonuses:

• Recruiting Bonus of 30 Pampered Chef

dollars

on each personal recruit who reaches $1,500 in

commissionable sales within their first 90 days.

(You must be active in the month your personal

recruit reaches the $1,500 in sales.).

• $15 Activity Bonus on every active Consultant,

Senior Consultant and Team Leader in your

personal team.

• $100 Bonus for each qualified 2

generation

Director, up to maximum of $300 monthly.

• $600 2

generation Director Leadership

Development Bonus is awarded when a new

2nd generation Director is promoted.

PRIVILEGES AND AWARDS

When you hold the title of Advanced Director and

fulfill your Director responsibilities, you are eligible

for the following privileges and awards. Some

awards have additional eligibility requirements.

Career Title Award

Upon promotion, you will receive a sterling silver

award, featuring the Pampered Chef’s happy

spoon logo, as a symbol of your achievement.

Professional Development Award

The professional development award of up to

$250 annually provides Advanced Directors the

opportunity to increase their knowledge and

leadership skills to make a positive impact on their

teams. See details under Professional

Development Award guidelines.

Travel Award

The face-to-face time you invest in developing

Directors is a smart investment in your own future.

To help support long-distance teams, Advanced

Directors and above can receive reimbursement up

to $600 to offset travel expenses when traveling to

eligible 1

generation Directors.

The Travel Award is available to reimburse travel once

per year to 1

generation Directors who reside more

than 160 kilometres away.

Eligible expenses include transportation (car, train, air),

hotel and meals (up to $50 per overnight for the

traveling upper level Director only). Meal expenses are

part of the $600 travel expense reimbursement, not in

addition.

The Travel Award is available to Advanced Directors,

Senior Directors and Executive Directors who have

$1,500 in personal commissionable sales in at least

three of the four months prior to travel and one

personal recruit in the same time period.

Travel Award guidelines:

• A Request for Award form must be submitted to the

Solution Center along with a meeting agenda that

includes the specific training the upper level

Director will be presenting.

• Travel is allowed only once per calendar year for

each 1

generation Director. A Travel Request must

be submitted prior to travel allowing you time to

plan the training agenda and announce meeting

dates in advance to ensure good attendance

– maybe even offer a team challenge! As a result,

you'll maximize your time with long distance

Directors and their teams.

• The award will be paid upon the receipt of itemized

expense receipts (i.e., plane ticket, itemized hotel

bill, etc.). The travel award does not cover gifts,

awards, or meeting room.

• Requests for separate travel award reimbursement

to an area where there are multiple 1

generation

Directors, and additional overnight stays would be

required, the upper level Director may be eligible

for an additional reimbursement up to $600 for

each approved visit.

25 - Consultant Policy Guide

Example: if an Executive Director is approved

for travel to a 1

generation Director and has to

travel over 160 kilometres to another 1

generation Director and as a result, an overnight

stay is required, the Executive may be eligible

for reimbursement up to $1,200.

These special requests must be reviewed and

approved by Consultant Career Solutions prior

to travel plans being scheduled.

• Upper level Directors will not be reimbursed for

travel connected to a meeting sponsored by

Home Office such as National Conference or

Regional Meetings.

• The award will not be made for travel during

November and December. Executive, Senior

Executive, and National Executive Director

requests for travel during November will be

reviewed.

The Home Office has the sole discretion to

approve travel awards. Approval is based on team

size, travel cost, timing with relationship to Home

Office visits to the area, and other considerations.

Written approval for travel will be sent to the

Director. No reimbursement will be made for

unapproved travel.

Bereavement Continuity Payment

This award provides short-term financial support

for the families of upper level Directors after the

death of an upper level Director. Advanced

Directors’ beneficiaries may receive a one-month

bereavement continuity payment.

Bereavement program guidelines:

• Upon the death of an upper level Director,

Pampered Chef

will assign responsibility for

the personal team to the upline Director or to

whomever Pampered Chef

deems

appropriate.

• The estate or designated beneficiary* of the

deceased upper level Director will receive the

earned commission, overrides and bonuses for the

month in which the death occurs plus one month

following the death. All monthly requirements to

receive overrides and bonuses are waived.

• The upline Director designated by Pampered Chef

will assume responsibility for the deceased

Director’s personal team after such payments have

been made.

• Pampered Chef

reserves the right at any time to

change, modify or terminate this award at its sole

discretion. Appropriate financial planning is the

responsibility of each independent contractor.

New Advanced Directors will receive a beneficiary

form which should be submitted to the Home Office.

See additional Privileges and Awards for Directors and

above.

SENIOR DIRECTOR

By fulfilling Director responsibilities, you are eligible to

receive the overrides, bonuses, privileges and awards

associated with your title. The responsibilities of a

Director are detailed in the Independent Sales Director

Agreement.

PROMOTION AND

MAINTENANCE REQUIREMENTS

Each month:

• 3 qualified 1

generation Directors

• 1 qualified 2

generation Director

• $1,000 in personal commissionable sales

• $6,000 personal team commissionable sales

(includes your personal sales)

• $30,000 monthly organizational sales (includes

commissionable sales from everyone through your

generation)

26 - Consultant Policy Guide

Your promotion is effective the first day of the

month following the month in which you qualify

by meeting the Senior Director requirements

OVERRIDES AND BONUSES

Each month that you meet the requirements

above, you will earn the following:

Overrides:

• 4% override on personal team commissionable

sales, including your own sales

• 4% override on 1

generation commissionable

sales

• 3% override on 2

generation Directors’

commissionable sales (who have at least $1,000

in personal commissionable sales).

• 1% override on 2

generation team

commissionable sales (excluding the Director,

on whom a higher override is paid).

Bonuses:

• Recruiting Bonus of 30 Pampered Chef

dollars

on each personal recruit who reaches $1,500 in

commissionable sales within their first 90 days.

(You must be active in the month your personal

recruit reaches the $1,500 in sales.)

• 15 Activity Bonus on every active Consultant,

Senior Consultant and Team Leader in your

personal team.

• $100 Bonus for each qualified 2

generation

Director, up to maximum of $300 monthly.

• $600 2

generation Director Leadership

Development Bonus is awarded when a new

2nd generation Director is promoted.

PRIVILEGES AND AWARDS

When you hold the title of Senior Director and

fulfill your Director responsibilities, you are eligible

for the following privileges and awards. Some

awards have additional eligibility requirements.

Career Title Award

Upon promotion, you will receive a sterling silver

award, featuring the Pampered Chef’s happy spoon

logo, as a symbol of your achievement.

Professional Development Award

The professional development award of up to $250

annually provides Senior Directors the opportunity to

increase their knowledge and leadership skills to make

a positive impact on their teams. See details under

Professional Development Award guidelines.

Bereavement Continuity Payment

This award provides short-term financial support for the

families of upper level Directors after the death of an

upper level Director. Senior Directors’ beneficiaries

may receive a two-month bereavement continuity

payment. See details under Bereavement program

guidelines.

EXECUTIVE DIRECTOR

By fulfilling Director responsibilities, you are eligible to

receive the overrides, bonuses, privileges and awards

associated with your title. The responsibilities of a

Director are detailed in the Independent Sales Director

Agreement.

PROMOTION AND

MAINTENANCE REQUIREMENTS

Each month:

• 6 qualified 1

generation Directors

• 2 qualified 2

generation Directors*

• $1,000 in personal commissionable sales

• $6,000 personal team commissionable sales

(includes your personal sales)

• $60,000 organizational sales (includes

commissionable sales from everyone through your

generation)

* The 2

generation Directors may not both be downline

from the same 1

generation Director.

27 - Consultant Policy Guide

Your promotion is effective the first day of the

month following the second consecutive month in

which you qualify by meeting the Executive

Director requirements. You are paid-as an

Executive Director during the two qualification

months.

OVERRIDES AND BONUSES

Each month that you meet the requirements

above, you will earn the following:

Overrides:

• 4% override on personal team commissionable

sales, including your own sales

• 4% override on 1

generation commissionable

sales

• 3% override on 2

generation Directors’

commissionable sales (who have at least $1,000

in personal commissionable sales)

• 1% override on 2

generation team

commissionable sales (excluding the Director,

on whom a higher override is paid)

• ½% override on 3rd generation commissionable

sales

Bonuses:

• Recruiting Bonus of 30 Pampered Chef

dollars

on each personal recruit who reaches $1,500 in

personal commissionable sales within their first

90 days. (You must be active in the month your

personal recruit reaches the $1,500 in sales.)

• $15 Activity Bonus on every active Consultant,

Senior Consultant and Team Leader in your

personal team.

• $600 2

generation Director Leadership

Development Bonus is awarded when a new

2nd generation Director is promoted.

• $600 Car Allowance

What is a Car Allowance?

The Executive Director Car Allowance Program

provides complete flexibility. Choose the

vehicle of your choice and drive in style!

Executive Director

$600

Senior Executive Director

$800

National Executive Director

$1,000

PRIVILEGES AND AWARDS

When you hold the title of Executive Director and fulfill

your Director responsibilities, you are eligible for the

following privileges and awards. Some awards have

additional eligibility requirements.

Career Title Award

Upon promotion, you will receive a sterling silver

award, featuring the Pampered Chef’s happy spoon

logo, as a symbol of your achievement.

Professional Development Award

The professional development award of up to $350

annually provides Executive Directors the opportunity

to increase their knowledge and leadership skills to

make a positive impact on their teams. See details

under Professional Development Award guidelines.

Bereavement Continuity Payment

This award provides short-term financial support for the

families of upper level Directors after the death of an

upper level Director. Executive Directors’ beneficiaries

may receive a three-month bereavement continuity

payment. See details under Bereavement program

guidelines.

Executive Summit

Executive Directors and above are invited to attend

this exclusive Pampered Chef

-sponsored seminar.

Pampered Chef

leaders join to exchange ideas, build

leadership skills and network alongside Home Office

staff and fellow leaders.

28 - Consultant Policy Guide

Pampered Chef

eBizTools™

Executive Directors and above receive a free

annual subscription for Pampered Chef

eBizTools™. Promote your business with online

marketing tools, manage guest lists and collect

online orders.

You must be an Executive Director or above at the

time your Web site renewal is due in order to

receive this benefit.

National Conference Award

Executive Directors receive free registration for

National Conference plus $275 to offset related

expenses, such as team gatherings, recognition and

wardrobe related to attending and participating in

National Conference.

SENIOR EXECUTIVE DIRECTOR

By fulfilling Director responsibilities, you are

eligible to receive the overrides, bonuses, privileges

and awards associated with your title. The

responsibilities of a Director are detailed in the

Independent Sales Director Agreement.

PROMOTION AND

MAINTENANCE REQUIREMENTS

Each month:

• 9 qualified 1

generation Directors

• 5 qualified 2

generation Directors*

• 1 qualified 3

generation Director

• $1,000 personal commissionable sales

• $6,000 personal team commissionable sales

(includes your personal sales)

• $120,000 organizational sales (includes

commissionable sales from everyone through

your 3

generation)

* The 2

generation Directors must be downline from at

least 2 different 1

generation Directors.

Your promotion is effective the first day of the month

following the third consecutive month in which you

qualify by meeting the Senior Executive Director

requirements. You are paid-as a Senior Executive

Director during the three qualification months.

OVERRIDES AND BONUSES

Each month that you meet the requirements above,

you will earn the following:

Overrides:

• 4% override on personal team commissionable

sales, including your own sales

• 4% override on 1

generation commissionable sales

• 3% override on 2

generation Directors’

commissionable sales (who have at least $1,000 in

personal commissionable sales)

• 1¼% override on 2

generation team

commissionable sales (excluding the Director, on

whom a higher override is paid)

• ½% override on 3

generation commissionable

sales.

Bonuses:

• Recruiting Bonus of 30 Pampered Chef

dollars on

each personal recruit who reaches $1,500 in

personal commissionable sales within their first 90

days. (You must be active in the month your

personal recruit reaches the $1,500 in sales.)

• $15 Activity Bonus on every active Consultant,

Senior Consultant and Team Leader in your

personal team

• $600 2

generation Director Leadership

Development Bonus is awarded when a new 2nd

generation Director is promoted.

• $800 Car Allowance

29 - Consultant Policy Guide

PRIVILEGES AND AWARDS

When you hold the title of Senior Executive

Director and fulfill your Director responsibilities,

you are eligible for the following privileges and

awards. Some awards have additional eligibility

requirements.

Career Title Award

Upon promotion, you will receive a sterling silver

award, featuring the Pampered Chef’s happy

spoon logo, as a symbol of your achievement.

Professional Development Award

The professional development award of up to $350

annually provides Senior Executive Directors the

opportunity to increase their knowledge and

leadership skills to make a positive impact on their

teams. See details under Professional Development

Award guidelines.

Personal Sales Bank

Senior Executive Directors may draw on a Personal

Sales Bank to meet their monthly personal sales

requirement. In any month that a Senior Executive

Director sells more than their personal sales

requirement, the excess amount will be added to

their Personal Sales Bank. In any month that the

Senior Executive Director sells less than their

personal sales requirement, the amount needed is

automatically drawn from the Personal Sales Bank.

• Commission on personal sales are paid for the

month in which the sales are submitted.

• No commission will be paid on amounts drawn

from the Personal Sales Bank.

• The Personal Sales Bank cannot be used to

meet Personal Team or organizational sales

requirements.

• At the time of promotion to Senior Executive

Director, $2,000 will be deposited in the

Personal Sales Bank.

• At the end of the year, the Senior Executive

Director must have $2,000 in their bank.

• The bank is reset to $2,000 at the beginning of each

year.

• Since Senior Executive Directors have the Personal

Sales Bank for flexibility needs, they are not eligible

for grace months.

Reduced Sales Requirement for Travel Award

To be eligible for the Travel award, a Senior Executive

Director must have met their annual personal sales

requirement of $12,000 in the prior year.

Reverse Travel Award

Senior Executive Directors and above may choose to

bring a 1

generation Director to his or her city, rather

than making an annual downline team visit when the

generation Director lives more than 160 kilometres

away, up to $600 can be reimbursed to offset the 1

generation Director’s travel expenses. See Travel

Award guidelines.

National Conference Award

Senior Executive Directors and above receive free

registration for National Conference plus $500 to offset

related expenses, such as team gatherings, recognition

and wardrobe related to attending and participating in

National Conference.

Promotion Items

Senior Executive Directors and above will receive

promotional items featuring the Pampered Chef

logo

with no sales or recruiting requirements whenever

possible. If a promotion features oversized or special

order logo items, you may not receive each item.

The purpose is to showcase these items at meetings to

motivate your Directors and consultants to earn them.

Your minimum requirement for consultant sales

promotions is reduced to half of the commissionable

sales amount required to earn. The reduced

requirements do not apply to promotions that are

based on number of shows submitted.

Bereavement Continuity Payment

This award provides short-term financial support for the

families of upper level Directors after the death of an

upper level Director.

30 - Consultant Policy Guide

Senior Executive Directors’ beneficiaries may

receive a three-month bereavement continuity

payment.

See details under Bereavement program guidelines.

NATIONAL EXECUTIVE DIRECTOR

By fulfilling Director responsibilities, you are

eligible to receive the overrides, bonuses, privileges

and awards associated with your title. The

responsibilities of a Director are detailed in the

Independent Sales Director Agreement.

PROMOTION AND

MAINTENANCE REQUIREMENTS

Each month:

• 12 qualified 1

generation Directors

• 9 qualified 2

generation Directors*

• 3 qualified 3

generation Directors**

• $750 personal commissionable sales

• $6,000 personal team commissionable sales

(includes your personal sales)

• $240,000 Organizational Sales (includes

commissionable sales from everyone through

your 3

generation)

* The 2

generation Directors must be downline from

at least 2 different 1

generation Directors.

** The 3

generation Directors must be downline from

at least 2 different 2

generation Directors.

Your promotion is effective the first day of the

month following the third consecutive month in

which you qualify by meeting the National

Executive Director requirements. You are paid-as

a National Executive Director during the three

qualification months.

OVERRIDES AND BONUSES

Each month that you meet the requirements above,

you will earn the following:

Overrides:

• 4% override on personal team commissionable

sales, including your own sales

• 4% override on 1

generation commissionable sales

• 3% override on 2

generation Directors’

commissionable sales (who have at least $1,000 in

personal commissionable sales)

• 1½% override on 2

generation team

commissionable sales (excluding the Director, on

whom a higher override is paid)

• ½% override on 3

generation commissionable

sales

Bonuses:

• Recruiting Bonus of 30 Pampered Chef

dollars on

each personal recruit who reaches $1,500 in

personal commissionable sales within their first 90

days. (You must be active in the month your

personal recruit reaches the $1,500 in sales.)

• $15 Activity Bonus on every active Consultant,

Senior Consultant and Team Leader in your

personal team

• $600 2

generation Director Leadership

Development Bonus is awarded when a new 2nd

generation Director is promoted.

• $1,000 Car Allowance

PRIVILEGES AND AWARDS

When you hold the title of National Executive Director

and fulfill your Director responsibilities, you are eligible

for the following privileges and awards. Some awards

have additional eligibility requirements.

31 - Consultant Policy Guide

Personal Sales Bank

National Executive Directors may draw on a

Personal Sales Bank to meet their monthly personal

sales requirement. In any month that a National

Executive Director exceeds their personal sales

requirement, the excess amount will be added to

their Personal Sales Bank. In any month that the

National Executive Director sells less than their

personal sales requirement, the amount needed is

automatically drawn from the Personal Sales Bank.

Other rules are as follows:

• Commission on personal sales are paid for the

month in which the sales are submitted.

• No commission will be paid on amounts drawn

from the Personal Sales Bank.

• The Personal Sales Bank cannot be used to

meet personal team or Organizational Sales

requirements.

• At the end of the year, the National Executive

Director must have $2,000 in their bank.

• The bank is reset to $2,000 at the beginning of

each year.

• Since National Executive Directors have the

Personal Sales Bank for flexibility needs, they

are not eligible for grace months.

Career Title Award

Upon promotion, you will receive a sterling silver

award, featuring the Pampered Chef’s happy

spoon logo, as a symbol of your achievement.

Professional Development Award

The professional development award of up to $350

annually provides National Executive Directors the

opportunity to increase their knowledge and

leadership skills to make a positive impact on their

teams. See details under Professional Development

Award guidelines.

Reduced Sales Requirement for Travel Award

To be eligible for the Travel award, a National

Executive Director must have met their annual personal

sales requirement of $9,000 in the prior year.

Yearly Travel to a U.S. event

National Executive Directors are eligible to attend one

U.S. event each calendar year that is mutually agreed

upon with the Company. Expenses covered include

airfare for one, accommodation and meals as

appropriate for the agreed upon event.

Promotion Items

See details for Promotion Items under Senior Executive

Directors and above.

Bereavement Continuity Payment

This award provides short-term financial support for the

families of upper level Directors after the death of an

upper level Director. The National Executive Director’s

beneficiaries may receive a three-month bereavement

continuity payment. See details under Bereavement

program guidelines.

PAY BASED ON PERFORMANCE

When you meet all the requirements of a level,

you’re paid at that level.

When a Senior Consultant meets the requirements of

being active herself and having one active consultant,

she earns Senior Consultant-level overrides and

bonuses.

• If not, she is paid at the consultant level.

When a Team Leader meets the requirements of

2 active lines, $1,000 in personal sales and $3,000

team sales, she earns Team Leader-level overrides and

bonuses.

• If not, she is paid at the level whose requirements

are met (Senior Consultant or Consultant).

32 - Consultant Policy Guide

When a Director meets the maintenance

requirements, she’s a “qualified Director” that

month and earns Director-level overrides and

bonuses.

If a Director doesn’t “qualify” that month, she is

paid at the level whose requirements are met

(Team Leader, Senior Consultant, or Consultant).

For an upper level Director to be paid the

maximum override for her title, her downline

Directors must

qualify

for the month.

Example, an Advanced Director needs one

qualified 1

generation Director and $15,000 in

organizational sales. If the 1

generation Director

doesn’t qualify in a given month, then she would

be paid as a Director for that month, assuming all

Director maintenance requirements are met.

If Director sales requirements were not met, she

would be paid at the level whose requirements are

met. For example, Team Leader, Senior

Consultant, or Consultant.

An upper level Director’s overrides are based on

the number of qualified Directors in each

generation (as well as total organizational sales).

Overrides are paid on all Directors (and their

personal teams), even those who don’t qualify in a

given month, based on which level’s requirements

are met.

Example: Lisa is a Senior Director who has four 1

generation Directors and two 2

generation

Directors.

• In June, three of Lisa’s 1

generation Directors

qualify, one of her 2

generation Directors

qualifies, and she has organizational sales of at

least $30,000. Assuming that Lisa has met her

personal and personal team sales requirements,

Lisa will be paid-as a Senior Director.

• She will earn 4% on all of her 1

generation,

even the one Director who didn’t qualify that

month.

• She will earn 1% override on both her 2

generation teams and 3% on both her 2

generation

Directors’ personal sales (if they sold at least

$1,000).



In August, only two of Lisa’s 1

generation Directors

qualify, one of her 2

generation Directors qualifies,

and she has organizational sales of at least $30,000.

Assuming that Lisa has met her personal and

personal team sales requirements, Lisa has met her

personal and personal team sales requirements, Lisa

will be paid-as an Advanced Director, because she

didn’t have at least three qualified 1

generation

Directors.

• She will earn 4% on all of her 1

generation, even

the two Directors who didn’t qualify that month.

• She will earn ½% override on both her 2

generation Teams, and 3% on both her 2

generation Directors’ personal sales (if they sold at

least $1,000).

ACTIVE AND INACTIVE STATUS

Active Consultant

A consultant (of any level) is active in a month when he

or she submits at least $200 personal commissionable

sales.

Inactive Consultant

A consultant (of any level) is considered inactive for the

month if she submits less than $200 in personal

commissionable sales.

• Demonstrator liability insurance and support will

accumulate while inactive and be deducted from

the commission cheque as soon as a consultant is

active in a month.

• After two months of continuous inactivity, a

consultant (of any level) will lose his/ her career

sales, as well as his/ her 2% commission increase (if

already earned).

• Consultants (at any level) do not lose their recruits

after two consecutive inactive months.

33 - Consultant Policy Guide

We want consultants who have already started

building a team to reengage in the business with

their team in place.

EXTENSION

To provide help in a prolonged situation, a

consultant may request a one-month extension.

This gives him/ her one additional month in which

to submit $200 in personal commissionable sales,

so that she can retain her career sales and 2%

commission increase. This extension is available

once every rolling 12 months.

• Example: Lori didn’t sell at all in June, so she

was inactive in June. In July, she sold $100 but

didn’t reach $200 in sales, so she was inactive

in July. In July she requests and is granted a

one-month extension, which means that she

will need to submit at least $200 in personal

commissionable sales in August to retain her

career sales and 2% commission increase.

• An extension request must be in writing, and

must be received at Home Office by the last

day of the second consecutive month of

inactivity. Send an email to

[email protected]om. Include

the word “Extension” in the subject line.

• An extension only prevents loss of career sales

and the 2% commission increase (if already

earned).

• The extension month is counted toward the 6

months of continuous inactivity, after which

the consultant Agreement is dissolved.

• After six months of continuous inactivity, the

consultant Agreement is dissolved and recruits

are re-assigned to the next upline active

consultant. If the former consultant would like

to sell again, he/she must sign a new agreement

and purchase a kit.

• A consultant’s access to their eBizTools™ will

be removed effective the first of the month

following six months of consecutive inactivity.

New Consultants

Just like all other consultants, when a new consultant

submits $200 or more in personal commissionable

sales, she is active that month. If he/she submits less

than $200 in personal commissionable sales, he/she is

inactive that month.

For the month in which the new consultant submits

his/her agreement:

• If the new consultant submits at least $200 in

personal commissionable sales in her first “partial”

month, she is active that month. In this case, the

Director earns a $15 Activity Bonus, and can count

that consultant as active for purpose for Director

structure qualification.

• If the new consultant doesn’t submit at least $200 in

personal commissionable sales that month, she is

listed as new. In this case, the Director does not

earn a $15 Activity Bonus on this new consultant.

This month does not count as an inactive month for

the new consultant.

DIRECTOR GRACE MONTH

Directors and above are allowed two (2) grace months

within a 12 month rolling period. The purpose of a

grace month is to protect the Director’s (or above)

income for the month, when personal circumstances

interfere with meeting the $1,000 personal sales

requirement.

The grace exempts the Director from the $1,000

personal sales requirement for the month requested.

• The Director must meet the personal team sales

requirement for the month for the grace month to

be granted.

• A grace month will not be granted in the third

consecutive month of not having been paid at the

Director level.

A grace month must be requested, and it is approved at

the discretion of the Home Office. One or two months

may be requested.

34 - Consultant Policy Guide

• The request must be received in the Home

Office by midnight CT on the last day of the

month for which the grace is requested.

Send

an email to [email protected].

• When a grace month is applied, the Director (or

above) is considered as having met active status

for the grace month.

In a grace month, the Director is considered

“qualified” for the month. This means the upline

Director can count the Director as a qualified

Director toward the upline Director’s organization

structure requirement (for Advanced Director and

above).

If a Director is granted a grace month in her first or

second consecutive month of not being paid at the

Director level, she is considered qualified that

month. In the following month, if she does not

meet her Director maintenance requirements, it is

considered her first month of not meeting

requirements.

The paid-as level for a Director or above in an

approved grace month is determined by the level

requirements for which they qualify (except for the

personal sales requirement, which is covered by

the grace).

• If the paid-as level is higher than the current

recognition title, the Director (or above) will

promote to the new title.

• If the paid-as level is below the current

recognition title, the normal title maintenance

rules are in effect.

• Example 1: An Advanced Director meets all

Senior Director promotion requirements in June

with the exception of $1,000 in personal sales.

The grace month means that she would be

paid-as a Senior Director in June, and promote

to Senior Director on July 1.

• Example 2: An Executive Director doesn’t meet

Executive Director maintenance requirements

in June, but meets all Senior Director

maintenance requirements with the exception of

$1,000 in personal sales. The grace month means

she would be paid-as a Senior Director, and this

month still counts as a consecutive month of not

meeting Executive Director maintenance

requirements.

A grace month does not count as having met $1,500

for privileges & awards, such as leads, product samples;

etc. (In other words, a grace month is not granted if the

Director’s personal sales are at least $1,000.)

National Executive Directors and Senior Executive

Directors are not eligible for grace months, because

their Personal Sales Bank provides them flexibility in

meeting personal sales requirements.

SPECIAL SITUATIONS

CONSULTANT RESIGNATION

If you wish to resign, please send your resignation in

writing to the Home Office and copy your Director.

Consultant resignations are effective on the first day of

the month following the date notification is received in

the Home Office.

A Consultant must be resigned for a period of six

months prior to rejoining under a different

recruiter/upline. If a Consultant wants to rejoin through

the Renewal Program under the same recruiter/upline,

they can join with no waiting period. See the Renewal

Program FAQ on Consultant’s Corner for complete

details.

DIRECTOR RESIGNATION

A Director may terminate his/her Independent Sales

Director Agreement and either resign completely or

remain a consultant after resigning Directorship by

indicating this in the resignation.

Resignation must be received in writing and should be

directed to career_solutions@pamperedchef.com.

Resignations are effective on the first day of the month

following the date notification is received in the Home

Office.

35 - Consultant Policy Guide

Upon resignation, the Home Office permanently

reassigns the Director’s personal team to her

upline Director.

For example, an Advanced Director submits a

resignation on June 5. Her resignation is effective

July 1. She is paid as a Director in June and the

roll-up becomes effective on July 1.

If an upline Director’s level changes as a result of

receiving the roll-up, the effective date of the

promotion is the first of the month following the

month the roll-up is received.

SIMULTANEOUS PROMOTION

A simultaneous promotion can occur when a

Consultant, Senior Consultant or Team Leader, as

well as a Consultant, Senior Consultant or Team

Leader beneath her, both meet Director promotion

requirements in the same month.

• In the month of qualification for Director, the

first consultant [A] needs $1,000 in personal

sales, $6,000 in personal team and a total of

five active consultants in the personal team.

consultant [B] can count as one of the five

active consultants for [A]. consultant [B]’s

personal team can count toward the five total

active. Plus, in the month of qualification, the

$6,000 in sales from consultant [B]’s personal

team also counts toward upline consultant [A]’s

$6,000 personal team sales requirement.

• For the three months following the qualification

month, [A] is in Rebuild. See Rebuild rules.

•

A reverted Director may not be part of a

simultaneous promotion unless she has 5

active, NEW consultants in her personal team,

direct or indirect. See Reversion rules.

Example: Anna is a Team Leader, and Beth is a

Team Leader beneath Anna.

• In June, Beth meets the Director promotion

requirements of $1,000 in personal sales,

$6,000 in personal team sales, and five active

consultants.

On July 1, Beth promotes to Director, and she is paid-

as a Director for her June performance.

• Anna can simultaneously promote to Director with

Beth on July 1, if in June Anna has:

• $1,000 in personal sales

• $6,000 in personal team sales (inclusive of Beth’s

personal sales and personal team sales)

• Five active consultants in the personal team.

Beth can count as one of Anna’s five active

consultants. In addition, Beth’s personal team can

count toward Anna’s five active consultants.

• Anna could promote directly to Advanced Director

by meeting all the above requirements, plus the

Advanced Director requirements of one qualified

generation Director and $15,000 in

organizational sales. If this occurs, she will be paid

as an Advanced Director in June and promote on

July 1.

• In July, August and September Anna is in Rebuild.

See Rebuild rules.

PASSING BY

Passing by occurs when a new Director promotes

beneath a Consultant, Senior Consultant or Team

Leader. This happens when a person [A] is unable to

simultaneously promote to Director along with the

Team Leader [B] below her. In this situation, she has

three months to promote to Director under the normal

Director promotion requirements. If she does not, the

new Director will “pass by” and be permanently

assigned to the first upline Director.

• In the month of qualification and the three months

following the promotion of the downline Team

Leader [B], the “passed by” person [A] does not earn

overrides on the newly-promoted Director or her

personal team. (Because only qualified Directors

earn on downline generations.)

36 - Consultant Policy Guide

• In the month of qualification and the three

following “potential pass by” months, the newly

promoted Director [former Team Leader B] is

considered 1

generation to the Director upline

from [A].

Example: Anna is a Team Leader, and Michael is a

Team Leader beneath Anna.

• In June, Michael meets Director promotion

requirements of $1,000 in personal sales,

$6,000 in personal team sales and 5 active

consultants in his personal team. On July 1,

Michael promotes to Director, and he is paid-as

a Director for his June performance.

• However, Anna does not meet the

requirements for simultaneous promotion.

• If Anna meets the normal Director promotion

requirements in July, August or September,

Michael and his personal team will become 1

generation to Anna. If she does not, Michael is

reassigned to Anna’s upline Director, and

Michael’s personal team is 1

generation to

Anna’s upline Director.

• Anna does not earn overrides on Michael or his

personal team (unless Anna promotes to

Director).

REBUILD

This occurs when a Director or above promotes (or

repromotes) a Director from her personal team.

• For the new Director’s month of qualification,

the upline Director can count the personal

team sales of the promoting Director to meet

her own Director maintenance requirements.

• Then, during the three months following the

promotion, the personal team sales requirement

is reduced to $3,000 for the upline Director.

Example: Director Jill has Team Leader Sue who

meets the Director promotion requirements in

June. Sue is direct to Jill. Sue is paid-as a Director

for June and promotes to Director on July 1.

• For the month of June, Jill can count Sue’s personal

and team sales toward her own $6,000 personal

team sales requirement,

• In July, August and September, Jill’s personal team

sales requirement is reduced to $3,000.

• As long as Jill meets the above requirements

and her personal sales maintenance requirement in

July, August and September, she is considered a

qualified Director. She is paid-as a Director, and her

upline Director counts her as a qualified Director.

Important Note: If a Director loses her title and

reverts to Team Leader or below, she forfeits the

rebuild privilege. Rebuild is a program available to

those who have the title of Director and above.

REVERSION

If a Director (or above) fails to qualify (be paid-as) for

Director for three consecutive months, she will

“revert,” that is, move back into her upline Director’s

personal team and lose her title. This change is

effective the 1

of the month following the third

consecutive month of not paid-as a Director.

• The reverted Director will keep her direct and

indirect recruits (unless one of those recruits

promotes to Director and then normal Passing By

rules take effect).



A reverted Director may not be part of a

simultaneous promotion unless he or she has 5

active NEW consultants in her personal team (direct

or indirect).

• When the reverted Director repromotes, the upline

Director is in Rebuild. See Rebuild rules.

Important note: Directors through Senior Directors

must meet monthly maintenance requirements and if

they do not, after three months of not meeting

requirements, they will revert to Team Leader or

below. (For Executive Director and above please refer

to the Maintaining Your Title section.)

37 - Consultant Policy Guide

• Example 1: Director Robert does not meet

Director maintenance requirements of $1,000

personal sales and $6,000 personal team sales

for June / July / Aug.

On Sept. 1 he reverts to Team Leader, Senior

Consultant or Consultant (based on his

performance).

• Example 2: Senior Director John does not meet

Director maintenance requirements of $1,000

personal sales and $6,000 personal team sales

for June / July / Aug. On Sept. 1 he reverts to

Team Leader, Senior Consultant or Consultant

(based on his performance).

If a reverting Director has downline generation

Directors, the following occurs upon reversion of

the Director:

• The order of any downline generations will be

reordered accordingly (e.g., a 2

generation

downline becomes 1

generation to upline

Director).

• The reverted Director (who is now a Team

Leader or lower) has six months from when she

reverts to promote to Director again, otherwise

all downline Directors will be permanently

assigned to the first upline Director.

Example: Advanced Director Pat has 1st

generation Director Sue. Pat’s upline Director is

Tina.

• Advanced Director Pat does not meet

maintenance requirements of $1,000 personal

sales and $6,000 personal team sales for the

months of June / July / Aug. On Sept. 1 she will

revert to Team Leader, Senior Consultant or

Consultant (based on her performance).

• 1

generation Director Sue and her entire

personal team “move up” a generation to

become 1

generation to Tina.

• Pat and her former personal team (direct

and indirect Consultants, Senior Consultants,

and Team Leaders) are now part of Tina’s personal

team.

• If Pat meets the requirements to repromote to

Director ($1,000 personal sales, $6,000 personal

team sales and a total of 5 new, active consultants in

her personal team, recruited after the month of

reversion, by the end of February (her last possible

qualification month), she will repromote to Director

and regain Sue as a 1

generation Director. Sue will

then be 2

generation to Tina.

• In order for Pat to repromote to Advanced Director

(or above), she must meet the Director repromotion

requirements ($1,000 personal sales, $6,000

personal team sales and a total of 5 new, active

consultants in her personal team, recruited after the

month of reversion) along with the required

Organization Sales and number of qualified

Directors.

• If Pat does not meet Director repromotion

requirements by the end of February, she can still

repromote to Director, but she cannot regain Sue as

a 1

generation Director.

• If Pat and Sue were to revert at the same time and

Sue regains her Director title prior to Pat, Passing By

rules are in effect

If no upline Director is in place, Pampered Chef

will

assign the consultants in the best interest of the

consultants and Pampered Chef

WHEN REVERSION LEADS TO

PASSING BY

• If a reverted Director has a downline Director who

also reverts, either in the same month the upline

reverts or during the next six months, the downline

reverting Director becomes part of the first reverting

Director’s team. If the former downline Director

repromotes to Director before the upline

repromotes, the Passing By rules apply.

Example: Advanced Director Pat has 1

generation

Director Sue. Pat’s upline Director is Tina.

38 - Consultant Policy Guide

• Pat reverts to Team Leader on September 1, but

Sue maintains her Director title. Sue and her

personal team “move up “a generation to

become 1

generation to Tina.

• Sue then reverts to Team Leader on October 1.

Sue and her former personal team (direct and

indirect Consultants, Senior Consultants, and

Team Leaders) are now part of Pat’s personal

team.

• Sue meets the Director repromotion

requirements ($1,000 Personal sales, $6,000

personal team sales and a total of 5 new, active

consultants in her personal team, recruited after

the month of reversion), in October and

repromotes to Director on Nov. 1, but Pat does

not repromote simultaneously with Sue. Pat is

now in a Passing By situation, which means that

she has just three months to regain Sue as a 1

generation Director.

• If Pat meets Director repromotion requirements

($1,000 Personal sales, $6,000 personal team

sales and a total of 5 new, active consultants in

her personal team, recruited after the month of

reversion), in November, December or January,

Sue and her personal team will become 1

generation to Pat.

• If she does not, Sue is reassigned to Pat’s upline

Director Tina, and Sue’s personal Team is 1

generation to Tina. Pat cannot regain Sue as a

generation Director.

Repromotion

The reverted Director can regain her Director title

by meeting repromotion requirements.

In order to repromote to Director or above, the

reverted Director (who is now a Team Leader,

Senior Consultant, or Consultant) must have

$1,000 in Personal sales, $6,000 personal team

sales and a total of 5 new, active consultants in her

personal team, recruited after the month of

reversion.

A former Consultant who rejoins after the month of

reversion under the Renewal Program will count as

new to fulfill this requirement.

• The 5 new consultants may be at any level of the

personal team (direct or indirect) and must be active

in the month the Director meets repromotion

requirements. (consultants are considered active if

they submit $200 in commissionable sales in a given

month.)

• Note: A former Director who lost the Director title

between March 1, 2010 – December 1, 2012, and

did not hold a Director title since that time, may re-

promote to Director for the first time by achieving

Director promotion requirements of $1,000

Personal sales, $6,000 personal team sales and 5

active consultants in the personal team. The 5

active consultants do not need to be new.

Example: Director Sue lost her Director title on

August 1, 2012. In September 2013, she meets the

special, one-time only repromotion requirements of

$1,000 Personal sales, $6,000 personal team sales

and five, active consultants in her personal team.

Sue repromotes to Director on October 1.

 Beginning July 1, 2013 or after, if the repromoted

Director subsequently loses the Director title, the

current repromotion rules of $1,000 Personal sales,

$6,000 personal team sales and a total of 5 new,

active consultants in his/her personal team will

apply. A former Consultant who rejoins after the

month of reversion under the Renewal Program will

count as new to fulfill this requirement.



In addition, if promoting to Advanced Director or

above, he or she must have the number of qualified

Directors and organization sales required for the

applicable title

HOSPITALITY

Pampered Chef’s hospitality arrangement allows a

consultant not residing in her Director’s area to attend

local meetings. The following guidelines can make

hospitality work smoothly.

39 - Consultant Policy Guide

The requesting Director is the primary source of

training, coaching and recognition for everyone in

your first line. Hospitality is a supplement to your

ongoing support. As the requesting Director, you

are responsible for initiating arrangements for

hospitality. You can ask the Solution Center to help

find a hospitality Director. You may ask the hosting

Director to recognize the visiting consultant’s

achievements. You need to provide all relevant

information to the hosting Director in a timely

manner.

As a hosting Director, you may recognize the guest

if the requesting Director gives you the relevant

information. If the guest has questions or needs

additional training, please refer her to her upline

Director. Be sure to communicate any important

feedback to the requesting Director.

NATURAL DISASTER PROGRAM

A consultant residing in a mandatory evacuation or

declared disaster area as declared by the area’s

local government are eligible to apply for

consideration for the following circumstances:

• A make-up month can be requested to earn the

consultant sales and/or recruiting promotion

that was in effect the month of the disaster. The

make-up month will be the third month after

the disaster occurs. For example, if the disaster

or mandatory evacuation occurred in

September, the make-up month would be

December. If a consultant earned the monthly

sales or recruiting promotion in the original

month offered, he/she is not eligible to earn it

again as part of the natural disaster program.

A one-month extension can be requested, for

either the month the disaster occurred or the

month following.

This special extension will not be counted

against the one-month extension of time

allowed within any 12-month period.

• The extension period will not be counted toward

the six months of continuous inactivity, after which

the consultant Agreement is dissolved.

• For a Director, the one-month extension waives the

$1,000 Personal sales requirement.

The Director’s monthly personal team sales

maintenance requirement must be met in order for the

Director to be considered “qualified” for the month.

This means the upline Director can count the Director

as a qualified Director toward the upline Director’s

organization structure requirement (for Advanced

Director and above). The paid-as level for a Director or

above on an approved extension is determined by the

level requirements for which they qualify (except for

the Personal sales requirement, which is waived).

• A one-month extension of the New Consultant

Rewards Program can be requested. Should a

natural disaster or mandatory evacuation occur

within the first 30 days of the New Consultant

Rewards Program the 30 and the 90-day end dates

will each be extended an additional thirty days.

Should a natural disaster or mandatory evacuation

occur between the 31

and 90

day, the 90-day

end date will be extended an additional thirty days.

Disaster Occurs within the first 30 days

Example: A New consultant’s 30-day end date is Feb.

27; the 90-day end date is April 30. A disaster occurs

on February 10. If approved, the new 30-day end date

will be March 29. The 90-day period will be extended

to May 30.

Disaster Occurs between the 31

and 90

day

Example: A New consultant’s 30-day end date is Feb.

27; the 90-day end date is April 30). A disaster occurs

on April 6. If approved, the 30-day end date remains

Feb. 27. The 90-day period will be extended to May

30.

•

A one-month extension can be requested for the

reversion or rebuild periods for Directors who live in

the disaster or mandatory evacuation area.

40 - Consultant Policy Guide

These allowances do not apply to upper level

Director Travel requirements, Director overrides,

host promotions, guest specials, Pampered Chef

Excellence Awards and annual incentive programs.

Requests for consideration under the Natural

Disaster program must be made in writing to

career_solutions@pamperedchef.com no later

than the last day of the month following the month

the disaster or mandatory evacuation was declared.

Approval (or denial) of the request will be provided

in writing.

CONSULTANT SENIOR CONSULTANT TEAM LEADER

Bonuses:

- Earn 20% – 25% on all sales

- Earn an extra 2% after $20,000 in career sales

- 30 Pampered Chef dollars Recruiting Bonus**

Active Requirement:

- $200 monthly personal sales*

Bonuses & Overrides:

- 1% override on personal sales

- 1% override on personal recruits’ sales

- 30 Pampered Chef dollars Recruiting Bonus**

Monthly Requirements:

- $200 personal sales

- 1 active recruit

Bonuses & Overrides:

- 2% override on personal sales

- 2% override on personal recruits’ sales

- 1% override on indirect recruits’ sales

- 30 Pampered Chef dollars Recruiting Bonus**

Monthly Requirements:

- 2 active lines

- $1,000 personal sales

- $3,000 team sales

DIRECTOR ADVANCED DIRECTOR SENIOR DIRECTOR

Bonuses & Overrides

- 3% override on Personal Team sales

- 3% override on 1

Generation

- 30 Pampered Chef dollars Recruiting Bonus**

- $15 Activity Bonus per active Consultant

Promotion Requirements:

- 5 active Personal Team Consultants

- $1,000 personal sales/$6,000 Personal Team sales

Monthly Maintenance Requirements:

- $1,000 personal sales/$6,000 Personal Team sales

Elite Seller: (alternate Director requirements)

- $85,000 personal sales in past rolling 12 months

and $7,000 personal sales in current month

Bonuses & Overrides:

- 4% override on Personal Team sales

- 4% override on 1

Generation

- 3% override on 2

Generation Directors

- ½% override on 2

Generation Team

- 30 Pampered Chef dollars Recruiting Bonus**

- $15 Activity Bonus per active Consultant

$100 Bonus per qual. 2

Gen. Dir.

(max. $300 monthly)

- 2

Gen. Dir. Leadership Development Bonus

†

Monthly Requirements:

- 1 – 1

Generation Director

- $1,000 personal sales/$6,000 Personal Team sales

- $15,000 organizational sales

Bonuses & Overrides:

- 4% override on Personal Team sales

- 4% override on 1

Generation

- 3% override on 2

Generation Directors

- 1% override on 2

Generation Team

- 30 Pampered Chef dollars Recruiting Bonus**

- $15 Activity Bonus per active Consultant

$100 Bonus per qual. 2

Gen. Dir.

(max. $300 monthly)

- 2

Gen. Dir. Leadership Development Bonus

†

Monthly Requirements:

- 3 – 1

Generation Directors/1 – 2

Generation Director

- $1,000 personal sales/$6,000 Personal Team sales

- $30,000 organizational sales

EXECUTIVE DIRECTOR SENIOR EXECUTIVE DIRECTOR NATIONAL EXECUTIVE DIRECTOR

Bonuses & Overrides:

- 4% override on Personal Team sales

- 4% override on 1

Generation

- 3% override on 2

Generation Directors

- 1% override on 2

Generation Team

- ½% override on 3

Generation

- 30 Pampered Chef dollars Recruiting Bonus**

- $15 Activity Bonus per active Consultant

- $600 Car Allowance

- 2

Gen. Dir. Leadership Development Bonus

†

Monthly Requirements:

- 6 – 1

Generation Directors/2 – 2

Generation Directors

- $1,000 personal sales/$6,000 Personal Team sales

- $60,000 organizational sales

Bonuses & Overrides:

- 4% override on Personal Team sales

- 4% override on 1

Generation

- 3% override on 2

Generation Directors

- 1¼% override on 2

Generation Team

- ½% override on 3

Generation

- 30 Pampered Chef dollars Recruiting Bonus**

- $15 Activity Bonus per active Consultant

- $800 Car Allowance

- 2

Gen. Dir. Leadership Development Bonus

†

Monthly Requirements:

- 9 – 1

Generation Directors/5 – 2

Generation

Directors/1 – 3

Generation Director

- $1,000 personal sales/$6,000 Personal Team sales

- $120,000 organizational sales

Bonuses & Overrides:

- 4% override on Personal Team sales

- 4% override on 1

Generation

- 3% override on 2

Generation Directors

- 1½% override on 2

Generation Team

- ½% override on 3

Generation

- 30 Pampered Chef dollars Recruiting Bonus**

- $15 Activity Bonus per active Consultant

- $1,000 Car Allowance

- 2

Gen. Dir. Leadership Development Bonus

†

Requirements:

- 12 – 1

Generation Directors/9 – 2

Generation

Directors/ 3 – 3

Generation Directors

- $750 personal sales/$6,000 Personal Team sales

- $240,000 organizational sales

*Personal sales = commissionable sales. **On personal recruits who reach $1,500 in sales within their rst 90 days, as long as recruiter is active in the month that occurs.

†

$600 Bonus awarded when a new 2

Generation Director is promoted. Effective June 1, 2013. See Consultant Policy Guide for complete details.

UNLIMITED

EARNING

OPPORTUNITIES

PAMPERED CHEF CAREER PLAN

*Elite Seller: (alternate Director requirements)

–

$ 85,000 personal sales in past rolling 12 months and $7,000 personal sales in current month

**Awarded when a new 2

Generation Director is promoted.

Generation Directors cannot all be under the same 1

Generation Director, 3

Generation Directors cannot all be under the

same 2

Generation Director.

Effective June 1, 2013. See Consultant Policy Guide for complete details.

REQUIREMENTS BONUSES & OVERRIDES

TITLE MONTHLY QUALIFICATIONS BONUSES TEAM OVERRIDES LEADERSHIP OVERRIDES

Personal

Sales

Personal

Team

Sales

Personal

Team

Actives

Qualied

Director

Teams

Organization

Sales

Recruiting

Bonus

Monthly

Activity

Bonus

Gen. Dir. Bonus

(maximum $300)

Gen. Dir.

Leadership Dev.

Bonus

Executive

Director Car

Allowance

Personal

Sales

Direct

Recruits

Indirect

Recruits

Team

(Including

Personal)

Generation

Directors

Generation

Teams

Generation

Consultant

$200 30 PC $

Senior Consultant

$200

1 active line

30 PC $ 1% 1%

Team Leader

$1,000 $3,000

2 active

lines

30 PC $ 2% 2% 1%

Director

Promotion

$1,000 $6,000

5 active

30 PC $

$15 per

Active Cons.

3% 3%

Director*

Maintenance

$1,000 $6,000 30 PC $

$15 per

Active Cons.

3% 3%

Director

Re-promotion

$1,000 $6,000

5 New

30 PC$

$15 per

Active Cons.

3% 3%

Advanced Director

$1,000 $6,000

1 – 1

Gen.

$15,000 30 PC $

$15 per

Active Cons.

$100 per

qualied 2

Gen. Dir.

$600** 4% 4% 3% ½%

Senior Director

$1,000 $6,000

3 – 1

Gen.

1 – 2

Gen.

$30,000 30 PC $

$15 per

Active Cons.

$100 per

qualied 2

Gen.

Dir.

$600** 4% 4% 3% 1%

Executive Director

$1,000 $6,000

6 – 1

Gen.

2 – 2

Gen.

$60,000 30 PC $

$15 per

Active Cons.

$600** $600 4% 4% 3% 1% ½%

Senior Executive

Director

$1,000 $6,000

9 – 1

Gen.

5 – 2

Gen.

1 – 3

Gen.

$120,000 30 PC $

$15 per

Active Cons.

$600** $800 4% 4% 3% 1¼% ½%

National

Executive Director

$750 $6,000

12 – 1

Gen.

9 – 2

Gen.

3 – 3

Gen.

$240,000 30 PC $

$15 per

Active Cons.

$600** $1,000 4% 4% 3% 1½% ½%

43 - Consultant Policy Guide

MARKETING, ADVERTISING

AND PUBLICITY POLICIES

As a consultant with Pampered Chef

, you build

your business primarily by holding cooking shows

and sharing the opportunity. There are times,

however, when promotional activities via

advertising and public relations can be of great

value.

All Pampered Chef

business, advertising, publicity

and sales activities are limited to Canada. Please do

not promote your business outside Canada.

To maintain consistency and to promote the image

Pampered Chef

wants to project, it is important to

adhere to the following policies. Therefore, it’s also

important to understand how to appropriately

represent yourself and the proper ways to use

Pampered Chef

logos and trademarks.

If you have questions about title identification, logo

and trademark usage, copyrighted materials or

advertising, please contact the Solution Center at:

E|career_solutions@pamperedchef.com or,

P|1-800-342-CHEF (2433) and ask for Career

Solutions.

Anyone in violation of any of the Marketing,

Advertising and Publicity policies will be notified

that they must correct the violation. If the

consultant fails to comply within the time specified

by Consultant Career Solutions, action will be

taken per our Policy Enforcement procedure (see

section for specific details).

YOUR TITLE/IDENTIFICATION

Always clearly identify yourself as an independent

consultant for Pampered Chef

, rather than as the

company or one of its employees. Use your full

name, and Independent consultant or Independent

Sales Director (or appropriate title) for Pampered

Chef

Example:

Mary Smith, Independent Sales Director for

Pampered Chef

The same policy applies when answering the

phone or recording an answering machine or

voicemail greeting.

PARTY COPYRIGHTS, LOGOS &

TRADEMARKS

Pampered Chef

strongly respects other parties’

intellectual property rights, including those

relating to copyrights, trademarks and logos. In

running your business, it is imperative that you

also respect these rights, not only as they relate

to Pampered Chef

®,

but also as they relate to any

third party.

While we cannot outline all the possible

intellectual property issues you may encounter,

we do want to provide guidance to help you

understand both the restrictions, and also ways

to accomplish your goals without running afoul

of these third party rights.

For copyright, for example, consultants may

consider using photos/images and recipes from

food bloggers and other sources on their

Facebook

pages. Sharing photos/images and

recipes is a great way to create interest, but it’s

imperative that you respect other party’s

For example, instead of saving photos/images

and recipes and republishing them as your own

on social media, “Share” posts you like on

Facebook

, “Re-Tweet” on Twitter

and “Re-

Pin” on Pinterest

. Sharing, re-tweeting and

repinning allow links to the original content and

owner to remain intact which is required. If

you’re not sharing according to the terms of use

of these social media channels, and you do not

otherwise have permission from the owner, you

will legally be at risk.

44 - Consultant Policy Guide

The same consent or authorization is required in

order to use trademarks and logos. Unless you

have the approval of the owner, either directly or

through an applicable “terms of use” page, your

actions are likely to be considered to be infringing.

A violation of another party’s intellectual property

rights is a serious matter and can put you and your

business at risk. Most social media sites also make

it clear that this type of activity is not acceptable. A

violation of this nature is considered a direct

violation of this Consultant Policy Guide.

COPYRIGHTS, LOGOS & TRADEMARKS

There are two separate and distinct sets of

Pampered Chef

logos and rules for their use.

1. The official Pampered Chef

logos – For

Home Office use and approved licensed

merchandise vendors.

2. The Independent consultant logos – For

consultant’s use.

Except for these two authorized uses, and as

otherwise may be provided herein, no other use

may be made of Pampered Chef

logos. All

consultants must use the Independent Consultant

Home Office approved logo formats for advertising

and publicity as set forth below. There are three

rules for use:

1. The logos may not be altered in any way

2. You may not use the happy spoon icon

alone. If you are currently utilizing the

logo in any other format, it must be

replaced with one of the approved

formats below

3. You must include your name and proper

title (see above) at all times when

promoting your business.

The Independent consultant logos are available

online for download from Consultant’s Corner.

Follow the downloading and file-saving

instructions that accompany the logos.

Printed Logo Usage

The best way to market your business and ensure

proper use and protection of our trademarks and

logos is to:

1. Use the promotional flyers the Home Office

produces and makes available in Consultant

News and in downloadable format on

Consultant’s Corner.

2. Purchase marketing materials available through

our licensed merchandise vendor. These pieces

contain the official Pampered Chef

logo.

You may not alter the logo in any way if you

choose to use these materials.

3. If you generate your own printed advertisement

or flyer at a printer, or on your own, you must

use the Independent consultant logo.

Online or Electronic Logo Usage

You must use the Independent consultant logo

(see below) when conducting or promoting your

business online. This includes use of your:

• Personal Website

• e-mail signatures

• e-newsletters

• Participation in social networking

websites

• All other approved online activity

Please see the Social Networking websites

section for specific rules and guidelines regarding

logo usage on these sites.

45 - Consultant Policy Guide

Additional Trademark, Brand and Name Usage

Restrictions

Except as otherwise provided in these policies, it is

inappropriate to use the Pampered Chef

corporate name, any trademark used by the

Company or any derivation of such, for instance,

“pamper,” “pampered,” “chef,” “discover,” “in

you,” etc. as part of an e-mail address, domain

name, or any profile on a social network or other

social media. Other examples of trademarks

include product names like RockCrok

, etc.

You may use the Independent consultant logo to

market your business under the guidelines outlined

in these policies. All other usage is prohibited.

If you reference trademarked Pampered Chef

products, brands or materials in print or online

advertising, you must use the proper trademark

symbol ™ that is provided in catalogs and/or

Please understand however that the “TM” or “®” is

not required to indicate a trademark or registered

trademark exists with respect to products, brands

or materials in print or online advertising, so be

sure to adhere to the instructions outlined in the

section “Copyrights, Logos & Trademarks” above.

Approved Vendor

As it relates to the official Pampered Chef

logo,

do not give the logo or other trademarks to

outside vendors for use on items such as

personal checks, business cards, promotional

merchandise, etc. The following licensed

merchandise vendor is the only authorized

vendor to make and sell business supplies and

promotional items that feature Pampered Chef

logo and trademarks.

Formcor Inc. – access the PC Logo Shop

(operated by Formcor Inc.) through Consultant’s

Corner > Promoting & Building Your Business >

PC Logo Shop.

COPYRIGHTED MATERIALS

Other than in communications with show hosts

or guests, the catalog, postcard invitations,

newsletters, recipes, etc., or anything bearing the

or in part. This applies to Pampered Chef

copyrighted materials as well as those of 3

parties as discussed above in the section “3

Party Copyrights, Logos & Trademarks”.

required to indicate a copyright exists with

respect to published material so be sure to

adhere to the instructions outlined in the section

“Copyrights, Logos & Trademarks” above. Do

not sell or provide copyrighted materials to any

non-licensed vendors. Do not write “all rights

reserved” on anything that bears Pampered

Chef

name, trademarks or logos. This includes

printed or electronic materials like newsletters or

flyers.

CONTEST, SWEEPS & RAFFLES

As a consultant, we know you will look for new

and exciting ways to promote your business and

may even consider running a promotional event

through a sweepstakes, raffle or contest.

46 - Consultant Policy Guide

The legal requirements around administering a

sweepstakes, raffle or contest are extremely

complex. If not done correctly, these innocent

efforts to promote your business can end up

putting you and your business in jeopardy.

It is your sole responsibility to ensure that any

sweepstakes, raffle or contest you might set up is

done in full compliance with all applicable laws

and regulations. These activities are complex and

extra care and attention is required. Consultants

are prohibited from setting up or administering a

lottery type game of chance under any

circumstance.

PUBLICITY

You “publicize” your business when you invite a

representative from the media to write about your

business. For example, you might invite a local

newspaper reporter to write about your business or

your fundraising activity. With publicity, any

coverage you receive is free to you, and the

reporter/publication controls what’s said and

shown.

The Home Office reserves the right to contact the

top newspapers in the Canada on behalf of all of

our consultants. The top 100 newspapers are

posted as on Consultant’s Corner > Promoting &

Building Your Business.

Please review the following publicity policies

closely. If you have questions about the following

publicity policies, contact Corporate

Communications at:

media_inquiries@pamperedchef.com.

If you are placing a paid advertisement, please

refer to separate policies on advertising.

If You Are Contacted for an Interview

You should not conduct any interviews with or

supply content to the top newspapers, national

magazines, website, blog with 20,000 or more

unique visitors per month, any radio station or

any television stations unless the opportunity is

first approved by the Corporate Communications

Department. You can determine the number of

unique visitors a blog receives per month by

asking the blogger when you are contacted for

an interview. If contacted by a member of the

media, you must immediately alert the

Corporate Communications Department for

counsel on how to proceed.

Assistance will be provided within 24 hours. The

Home Office will ensure the media request is

legitimate and in the best interest of Pampered

Chef

and all consultants. Publicity opportunities

that are national or in large markets will

reference the corporate website

(www.pamperedchef.ca) and may not link to the

individual consultant’s Personal Website.

ADVERTISING

You “advertise” your business when you pay for

a mention or space for an ad in a newspaper,

magazine, social media or event program.

Because you pay for the mention/space, you

have control over what’s said and shown about

your business.

You may only advertise your business in

publications that are limited to Canada. Please

review the following advertising guidelines

closely as they vary depending on consultant

level and medium.

To ensure your advertisement follows the

appropriate guidelines, you can e-mail your ad

to career_solutions@pamperedchef.com.

47 - Consultant Policy Guide

If you have additional questions, please contact the

Solution Center at

career_solutions@pamperedchef.com or, 1-800-

342-CHEF (2433) and ask for Career Solutions.

Print and Radio Advertising

All consultants may place paid advertisements in

print publications such as local, community and

national newspapers, town newsletters,

Chambers of Commerce or other business

organizations’ publications; school, church or

county fair programs, flyers, etc., local magazines.

Radio Advertising may be placed with stations

broadcasting to local radius no greater than 80

kilometres.

However, Consultant Career Solutions must first

approve what will be said and the station(s) on

which it will air.

In all advertisements, identify yourself as an

Independent consultant rather than as the

company or one of its employees. You may also

include your name, phone number, personal e-

mail address and Personal Website.

Television

Television advertising of any kind is not permitted

for any consultant. This includes cable access

channels that have community billboards.

CONDUCTING YOUR BUSINESS

ONLINE

Your Online Presence

Every Pampered Chef® Consultant can be

searched for on pamperedchef.ca. Customers

looking for a specific Consultant enter the

Consultant’s first name, last name and province in

order to find contact information for a Consultant

they already know.

In addition, Team Leaders and above with a

Personal Website (part of eBizTools™) can be

found on pamperedchef.ca when consumers are

looking for Consultants in their area.

The customer enters his/her location information

to see up to three Team Leaders or above in

their area.

To be eligible to appear in this listing, a Team

Leader or above must have had $1,500 in

commissionable sales in the prior month and be

subscribed to eBizTools™.

Online Business Rules

In order to maintain a fair and equitable market

opportunity for all consultants, YOU MAY NOT:

• Place/pay for online-only advertisements,

such as Facebook ads or Google ads.

• List or sell Pampered Chef

products using

online classifieds (such as Kijji, Craigslist and

Amazon), on eBay (or other online auctions)

or through online retail stores or ecommerce

sites; nor may you enlist or knowingly allow a

third party (customer) to sell or list Pampered

Chef

products on these sites for you.

• Purchase lists for e-mail marketing purposes.

• Spam, over-solicit or harass members of any

online communities, groups, forums, chat

rooms, blogs or reader comments sections

related to your Pampered Chef

business, or

Pampered Chef

products and programs.

Unsolicited spamming of any kind is

prohibited.

• Link to your Personal Website from your

personal blog without clearly identifying

yourself as an Independent Pampered Chef

consultant and including Independent

consultant logo on the home page.

• Purchase or use a separate domain name to

specifically re-direct visitors to your Personal

Website.

48 - Consultant Policy Guide

• Use the username Pampered Chef, The

Pampered Chef or variations of the brand name

on any site without including your full name,

Independent consultant title and personal

profile photo so it’s clear to the reasonable

consumer that you are an independent

consultant.

• Upload or publish images, photos, recipes or

other copyrighted material, or use a party’s

logo, trademarks or other intellectual property

without proper authorization or consent. See

Digital Media section for more information.

Website Monetization and Optimization

• Monetization refers to purchasing/using online

advertising (banner ads, links, etc.) in order to

drive traffic to your Personal Website.

Monetization of your Personal Website through

affiliate programs, such as adSense, Google Ads

or similar programs is strictly prohibited.

• Optimization is paying for or using free

resources on a search engine (Google, Bing,

Yahoo, etc.) or other website in order to

increase the traffic to your Personal Website.

You may not use search engine optimization

(SEO) tactics to promote or enhance your

Personal Website. If you maintain a personal

blog or an Executive Director training website,

you may not search engine optimize the site

with any hotlinks, words or references relating

to Pampered Chef

or any of its products,

programs, trademarks or copyrighted materials.

Bulk E-mails and Standardized Communications

You may only send bulk e-mails, newsletters or

other standardized communications promoting

Pampered Chef

, its products or the Pampered

Chef

opportunity to subscribers who have “opted

in” or requested to receive communications from

you.

You must include an “opt out” option that allows

recipients to be removed from your distribution

list and you must promptly remove anyone from

further distribution who advises you that they

wish to opt-out of receiving further

communications. Unsolicited spamming is

prohibited. You must keep accurate records of

this information including the dates of ‘opt-in’

permission as well as ‘opt out’ dates.

Truthfulness and Tactfulness in Online

Postings, Activity and Compliance with the

Law

It is your obligation to ensure your postings and

other online marketing activities are truthful and

in good taste. Such materials must not be

deceptive, in bad taste or offensive and must not

mislead customers or potential consultants in any

way. Postings that are false, misleading,

deceptive or not in compliance with laws and

regulations are prohibited. This includes, but is

not limited to, false or deceptive postings relating

to Pampered Chef’s income opportunity,

Pampered Chef’s products and services, and/or

your biographical information and credentials.

Websites and web promotion activities and

tactics that mislead or are deceptive, regardless

of intent, will not be allowed. This may include

spam linking or unethical search engine

optimization (SEO) tactics. Pampered Chef

will

be the sole determinant of truthfulness and

whether specific activities are misleading or

deceptive, are/or may be offensive or in bad

taste.

Professionalism

You must ensure that your content is truthful and

accurate. This requires you to fact-check all

material and product use & care that you post

online. You should also carefully check your

content for spelling, punctuation, and

grammatical errors. Use of offensive language,

slogans or materials is prohibited.

49 - Consultant Policy Guide

PERSONAL WEBSITE ADDRESS

Consultants of all levels may promote their

businesses with a Personal Website. Personal

Websites are part of the eBizTools™ subscription.

Personal Website domain names begin with

www.pamperedchef.biz

You can list and link to your Personal Website

address in your personal email correspondence, e-

newsletters, on personal blogs, social networking

websites or profiles, or on business cards, checks,

stationery and other similar materials. Your host

may use your Personal Website address to promote

their show through printed invitations, email

invitations, or through their social networking

profile. You can also list your personal site in print

advertising as long as you act in accordance with all

other guidelines.

New consultants are eligible for a free eBizTools™

90-day free trial period. The 90-day trial period is

calculated beginning on the date you subscribe.

The new consultant is responsible for the set-up of

his/her eBizTools™, including setting up Personal

Website content, and identifying contacts to

receive monthly customer connection emails, etc.

Personal Website Addresses/Names

Consultants may not attempt to represent

themselves as the Pampered Chef

Company in

their Personal Website address. These consultants

are in violation and will be contacted to change

their Personal Website name.

Fundraiser Shows

If you have a fundraiser with an organization that

wishes to post a link to your Personal Website on

their website, fundraiser links may only be active

for 60 days. It is your responsibility to make sure

the link is removed at the end of the 60 days.

Fairs and Expos

If a bridal fair, home expo or similar event sponsor

offers you space on the sponsor’s website, you may

list your name, appropriate Pampered Chef

title

(which must include the word “Independent,”

the Independent Consultant Logo, your phone

number, personal email and Personal Web Site

address. All contact information must be

removed from the website at the conclusion of

the event.

eBizTools™ and Privileges of Executive

Directors

Executive Directors and above receive a free

annual subscription for Pampered Chef

eBizTools™.

Only Executive Directors and above may

purchase a separate domain name and/or

develop a website or blog outside of their

Pampered Chef

Personal Website for the sole

purpose of training and recognizing their

downline.

As with Personal Website names, domain names

and blog titles cannot include Pampered Chef

corporate name, the tagline, or any trademark

used by the company. On the site itself,

Pampered Chef

may be mentioned and the

Independent consultant logo may be used, but

the company logo or tagline may not be used,

and products may not be sold from the site. If

you mention Pampered Chef

, you may only do

it in the same font that you use for your text. You

may not use it in a headline or create a new logo

with a special typeface or font. You must identify

yourself as an Independent Executive Director

for Pampered Chef

Executive Directors may not link to their Personal

Website from their training site.

An Executive Director who is interested in having

his or her own site with a separate domain name

must have the domain name pre-approved, in

writing, by Consultant Career Solutions prior to

deployment of the website. Pampered Chef

corporate office reserves the right to monitor any

Pampered Chef-related website.

50 - Consultant Policy Guide

SOCIAL NETWORKING

Personal Responsibility

You are personally responsible for understanding

and adhering to the official rules and regulations of

any social networking website on which you are

active.

You, not Pampered Chef

, are responsible for or

liable for actions taken by a third party social

network in the case that a violation of their policies

occurs.

You may use social networks like Facebook,

Pinterest, Instagram, LinkedIn, Twitter etc., to share

information about the Pampered Chef

business

opportunity. You may promote your Pampered

Chef

business on such sites, but must abide by the

following requirements:

• Clearly identify yourself using your name and

Independent consultant title.

• You may include the Independent consultant

logo, your e-mail address, phone number, and

link to your Personal Website. See Linking to

Your PWS through Social Networking Sites

section for additional policies on PWS linking.

• You may not post anything anonymously.

 You may not upload or publish another party’s

intellectual property or copyrighted material

such as images, photos, recipes without

crediting the source by sharing or hyperlinking,

or obtaining proper authorization or consent.

 You may use Pampered Chef branded images

and content

If you choose to promote your Pampered Chef

business on your social networking sites, be

mindful that all content you post reflects on your

Pampered Chef

business and the Pampered

Chef

brand.

Do not post any content or materials that are

obscene, threatening, derogatory, offensive (or

which some may view as offensive), disparaging

and malicious or that infringe on or violate, in

any way, any law or any right of any person or

entity, or any other content that might in any

way reflect poorly on Pampered Chef

. All social

media activities must be in compliance with the

terms and conditions of the consultant and

director agreements.

Consultants will be held fully responsible for any

and all of their online activities conducted on

behalf of their business.

In the event of the termination of your

Consultant Agreement, you must remove

references to your Pampered Chef business from

social networking profile(s) from public view. If

you created separate accounts for your

Pampered Chef business, we ask that you close

those accounts

Blogging

Mentioning your Pampered Chef

business on a

blogging platform will be permitted if:

• You are clearly maintaining a “lifestyle” blog –

one that promotes more than your

Pampered Chef

business

• You may not use The Pampered Chef

Pampered Chef

or any variations in the

name or URL of your blog

• The primary purpose is NOT to sell

Pampered Chef

products

• You clearly identify yourself as an

Independent consultant in an “About Me”

section accessible from the home page

• The Independent consultant logo is present

on your sidebar

• Please review all marketing, advertising, and

publicity as it relates to blogs

Pampered Chef reserves the right to enforce

discontinuation of any blog as it pertains to

Pampered Chef product or a Pampered Chef

business at any time as necessary.

51 - Consultant Policy Guide

Linking to Your Personal Website through Social

Networking Sites

All URLs for pages in your Personal Website now

include your website address.

This means that when you provide a customer with

the URL (including “Pins” for Pinterest), the link

will take them directly to the page in your PWS,

including product and shop pages. In addition, the

links do not expire or redirect to the corporate site

as long as you have an active PWS.

Note: Attempts to mislead web traffic into

believing they are going to Pampered Chef’s

corporate site, when in fact they are being directed

to a consultant’s Personal Website will not be

allowed.

The determination as to what is misleading will be

at Pampered Chef

Groups or Group Pages on Social Networking

Sites

If you create a consultant group on a social

networking site that is primarily dedicated to your

Pampered Chef

business, you must privatize the

group. For example, if a Director creates a

Facebook group for their downline or other

consultants, it needs to be private. Only

individuals specifically invited by the group

moderator should have the ability to join the group

and access the group’s page/information.

Corporate Facebook Page

The official Pampered Chef

Canada Facebook

page is a resource for you and your customers.

When engaging with the official Pampered Chef

Facebook page, you can:

• Republish our posted content, photos, updates

and articles to your own Facebook wall and

other networks

• Express your enthusiasm for Pampered Chef

and its products — this reflects well on the

company and all consultants.

It is not appropriate to:

• Publicize your business or Personal Website

on the company page — remember that this

is a resource for everyone’s customers.

• Post content on the corporate page or any

other page that offers negative opinions or

complaints about Pampered Chef

–

customers can see this and it will make it

harder for you and everyone else to do

business. Instead, please contact the Solution

Center at 1-800-342-CHEF (2433) to resolve

or discuss any issues regarding your business,

Pampered Chef

products, policies or

procedures.

• Upload or publish another party’s

intellectual property without proper

authorization or consent.

Violation of these policies may result in the

removal of your post(s) and may lead to further

action being taken. See also policies on Social

Networking.

Digital Media Submission (Facebook

Pinterest, Instagram, YouTube

, PhotoBucket

etc.)

You may upload, submit or publish any personal

Pampered Chef-related photo content to a

personal profile site or the corporate Facebook

page, as long as it aligns with Pampered Chef

values, contributes to the Pampered Chef

community greater good and is otherwise in

compliance with Pampered Chef

policies and

procedures.

These submissions must comply with all

you are solely responsible for this content and

not The Pampered Chef – Canada Corp. or The

Pampered Chef, Ltd.

52 - Consultant Policy Guide

You may upload, post or share personal videos that

include Pampered Chef

content (including

cooking shows) to your personal social networking

profile.

You may not upload, submit or publish any content

(video, audio, presentations or any computer files)

received from Pampered Chef

or captured at

official Pampered Chef

events or in buildings

owned or operated by Pampered Chef

without

prior written permission from Consultant Career

Solutions.

Using Photos on the Web

You may use any photos the Home Office has

posted in the Personal Website gallery, images on

pamperedchef.ca, branded images provided via

Pinterest, which are linked to from the Marketing

Online page on Consultant’s Corner and photos on

official Pampered Chef social networking sites.

You must clearly identify yourself as an

Independent consultant in these posts and may not

alter, misuse or misrepresent the original content in

any way.

IMAGERY USAGE

Pampered Chef

(the Company) reserves the right

to photograph and/or video consultants and to use

their image in any medium for any purpose related

to the business of the Company. Additionally, the

Company reserves the right to use any photo or

video provided to the Company by consultants.

POLICY ENFORCEMENT

The Home Office will randomly audit social

networking and other websites and links to

Personal Websites to ensure these guidelines are

being followed. If you wish to report a violation,

please e-mail Consultant Career Solutions at

career_solutions@pamperedchef.com.

Consultant Career Solutions will notify consultants

who are not following internet policy. Following

notification, the violation must be removed. If

there is continued non-compliance, the consultant

risks cancellation of their Personal Website or

potentially their social profile page.

Pampered Chef

reserves the right to take

immediate action, up to and including

termination of a consultant’s agreement with

Pampered Chef

if, in Pampered Chef

’s sole

and exclusive judgment, it determines such

action is warranted under the circumstances.

Professional Development Award

Reimbursement Request

Please complete this form, attach a certicate of completion and receipt. Send by fax to (630) 261-4088 or

email career_solutions@pamperedchef.com. Reimbursement will be made by commission adjustment. Please

see the Consultant Policy Guide for details.

Name __________________________________________________Consultant Number _____________________________

Business Level (at time of seminar) _________________________________________________________________________

Name of Seminar _______________________________________________________________________________________

Location of Seminar _____________________________________________________________________________________

Date of Seminar ________________________________________________________________________________________

o Dale Carnegie o McLuhan & Davies o Skillpath o Other

Amount Paid: $ ____________

o Certicate of course completion attached

o Proof of payment attached

Home Ofce Use Only:

Date received ________________

Approved

Amount $ ___________________

Approver ____________________

Travel

Request

Please complete this form, include a meeting/travel agenda and send by fax to (630) 261-4088 or email

career_solutions@pamperedchef.com. Reimbursement will not be made without prior approval. Please see

the Consultant Policy Guide for details.

Name __________________________________________________Consultant Number _____________________________

Date of Request ________________________________________________________________________________________

Travel Information:

Name of 1st Generation Director(s) _________________________________________________________________________

Consultant Number(s) ___________________________________________________________________________________

Location of 1st Generation Director(s) _______________________________________________________________________

Date(s) of Director/Team Training ___________________________________________________________________________

o I have met the travel requirements per the Consultant Policy Guide

Home Ofce Use Only:

Date received ________________

Date approved ________________

Approver ____________________

Meeting/Training

Agenda Attached _____________

160 kilometers or more _________

Generation Director__________

Approval letter ________________

Sales requirement met _________

Recruiting requirement met ______

Travel

Reimbursement Form

Please send this completed form along with itemized receipts by fax to (630) 261-4088 or email

career_solutions@pamperedchef.com. Reimbursement will be made by commission adjustment.

Please see the Consultant Policy Guide for details.

Name ________________________________________________________________________________________________

Consultant Number ___________________________________ Destination: ________________________________________

Purpose of Trip _________________________________________________________________________________________

Names of Directors ______________________________________________________________________________________

TRAVEL EXPENSES

Sunday Monday Tuesday Wednesday Thursday Friday Saturday TOTAL

Date

Lodging

Meals

Air Transportation

Personal Auto*

Auto Rental

Gasoline (Auto rental)

Total Amount $

Submitted by ______________________________________________ Date ________________________________________

Please attach all itemized receipts.

Mileage may be reimbursed at the established Pampered Chef

rate (54 cents per kilometer in 2017

for personal auto used for

business purposes only when the mileage from the upline Director’s home to the Director exceeds 160 kilometers each way.

Home Ofce Use Only:

Date received ________________

Reimbursement

Amount Approved $ ___________

Approver ____________________

7 Pampered Chef used under license.