assessed as requiring 200 hours per month of attendant care to meet identified ADL/IADL/Health Related Tasks
but is away on vacation where a natural support is providing the services for two weeks of a month, the usual
provider is not necessarily entitled to claim the full 200 hours for that month. Similarly, Attendant Care can’t
necessarily be “bunched” into a single day or a few days of the month unless doing so aligns with the customer’s
support needs. A provider should not claim more hours in any given day than are necessary to provide the
identified supports. Paid supports are meant to meet identified needs – at the time when they are needed and in
the amount they are required - and not a way to get a monthly payment to a provider.
• Shipping and handling costs, when shipping from the source of the item is necessary to get it to the individual,
may be included in the cost of the service. If not shipped from the manufacturer/distributor/retailer directly to the
individual, costs associated with getting the item the rest of the way are not allowable (e.g., if the device was
shipped to the CDDP/CIIS/brokerage office, the cost of getting it from the office to the customer is not allowable).
• Reimbursements directly to individuals or families are not allowed, including reimbursement for supplies or
materials. All payments must be made to a vendor of services (which includes a family member when acting as a
PSW).
• All funded services must be related to the disability and not for general household use and not due to financial
need.
• Generally, when two different service types are delivered within a single unit of time by the same provider, the
service type that represents the majority of the service type should be paid. This does not apply to PSW mileage
reimbursement, which is paid on top of certain other services.
• "Family Member" means husband or wife, domestic partner, natural parent, child, sibling, adopted child, adoptive
parent, stepparent, stepchild, stepbrother, stepsister, father-in-law, mother-in-law, son-in-law, daughter-in-law,
brother-in-law, sister-in-law, grandparent, grandchild, aunt, uncle, niece, nephew, or first cousin. Spouses (legally
married) may not be Personal Support Workers for their own spouse. Parents (including adopted and
stepparents) of minor children may not be Personal Support workers for their children.
• For children enrolled in Family Support Services (SE150), see Appendix C.