2.3.14. Something seems to have gone wrong while processing your request. Not a valid cross utilization
Scenario. Please try again. ................................................................................................................................38
2.3.15. Please offset the IGST credit against the IGST liability first before cross-utilization. ......................38
2.3.16. Please offset the SGST credit against the SGST liability first before cross-utilization......................39
2.3.17. Offset SGST/UTGST liability with SGST/UTGST credit before utilizing it for IGST liability. ..............39
2.3.18. Please offset the SGST credit against the SGST liability first before cross-utilization .....................39
2.3.19. Your Save Request for GSTR 3B is already being processed for Current Return Period. .................40
2.4. GSTR 6 .................................................................................................................... 40
2.4.1. "Your ITC available in table no. 4(a) for distribution and utilization of ITC for distribution in
Distributed credit reconciliation table are not matching"..............................................................................41
2.4.2. Error in Submission during GSTR6 NIL Return filing .............................................................................41
2.4.3. NA .............................................................................................................................................................41
2.5. GSTR-9 .................................................................................................................... 42
2.5.1. Proceed to file had some error...............................................................................................................42
2.5.2. "FILE GSTR-9" button is disabled ..........................................................................................................43
2.5.3. GSTR-1 Summary and table 4 mismatch in GSTR-9 form .....................................................................43
2.5.4. Mismatch in ITC .......................................................................................................................................46
2.5.5. Tax amount should be equal to the tax rate (concessional rate) multiplied by taxable value in
Table 17 & 18 .....................................................................................................................................................48
2.5.6. All tables are disabled .............................................................................................................................48
2.6 GSTR-9A ................................................................................................................... 49
2.6.1. Please save turnover in GSTR-9A ...........................................................................................................49
2.6.2. GSTR9/GSTR9A tiles are disabled, greyed out, unable to file: "To file annual return, you need to file
GSTR1, GSTR3B or GSTR4, please file all pending returns for the financial year." .......................................49
2.6.3. There was an error while signing the JSON. Please click on generate JSON again.............................50
2.6.4. Your ITC available in table no. 4(a) for distribution and utilisation of ITC in Distributed credit
reconciliation table are not matching ..............................................................................................................51
2.6.5. Error in submission during GSTR-6 NIL Return filing.............................................................................51
2.7. ITC .......................................................................................................................... 52
2.7.1. JSON Structure Validation error in ITC forms. .......................................................................................52
2.7.2. Error occurred while filing ITC-01/ ITC-04 .............................................................................................52
3. PAYMENTS ................................................................................................................... 53
3.1. Payment of GST........................................................................................................ 53
3.1.1. Taxpayer is unable to make payment on GST portal. After clicking "Make Payment" button, it's not
connecting to corresponding bank site............................................................................................................53
3.1.2. Unable to see Challan History option in GST portal..............................................................................53
3.1.3. Showing error "access denied" on clicking "Make payment/post credit to ledger". .........................54
3.1.4. while attempting to download the electronic credit ledger, GSTN portal is showing up System
error. ...................................................................................................................................................................54
4. REFUND ....................................................................................................................... 55
4.1. While filing refund application, following massage pops up on screen. ........................... 55
4.1.1. “Refund has been already applied for this month. Kindly exclude”....................................................55
4.2. While creating refund application, this message pops up at screen................................. 56
4.2.1. A draft saved/ submitted application already exists for the tax period`............................................56
4.2.2. `No Outward Supply tax file for the selected return period` ..............................................................56
4.2.3. " Kindly file refund for periods… before filing …".................................................................................56
4.3. Unable to Save/Submit/File new refund application , this message pops up at screen ...... 57
4.3.1. Compile error in hidden module ............................................................................................................57
4.3.2. The cell or chart that you are trying to change is protected and therefore read only. .....................57
4.3.3. “Invalid GSTIN” when user is trying to create offline utility file to claim Refund...............................58
4.3.4. Please enter either Integrated tax or (Central and State) tax value for inward supplies. .................58