6
AFLAC MISSED DEDUCTION EVENT CODES
THESE CODES CAN ALSO BE USED WHEN PAYING FOR EMPLOYEES WHO SHOULD BE REMOVED FROM THE
INVOICE
.
Event
Code
Description Information needed to
reconcile billing
Action taken by Aflac
T
Employment
Terminated
Bill at home
• Use “T” to indicate the employee
has terminated employment and
must be removed from billing.
• Give the date of termination.
• Can also be used when the last
deduction is made.
• Remove the employee from the account
invoice and send confirmation.
• Provide a letter to the employee offering
continuation of coverage on direct bill.
C
Cancel at Request
of Employee
If participating in
cafeteria plan, refer
to plan documents
• Use “C” to indicate the employee
has elected to cancel Aflac coverage
and must be removed from billing.
• Can also be used when last
deduction is made.
• Required – Include written
authorization from employee to
cancel.
• Remove the employee from the account
invoice and send confirmation.
• Provide a letter to the employee offering
continuation of coverage on direct bill if
authorization is not received.
D
Employee
Deceased
• Use “D” to indicate the employee
must be removed from billing due to
death.
• Give the date of death, if available.
• Provide a letter to the employee’s estate,
notifying termination of coverage or
• Provide a letter to the employee’s spouse,
offering continuation of coverage if applicable.
L
No Deduction
On Leave without
Pay
Other than FML
• Use “L” to indicate the employee is
on leave and premiums will not be
remitted during period of leave.
• Give expected length of time
employee will be on leave.
• Provide a letter to the employee, requesting
that premium be remitted by employee until
he/she returns to work.
N
Missed First
Deduction
New Policy
• Use “N” to indicate new policy for
employee and that the first
deduction has been missed.
• Give reason for missing the first
deduction.
• Provide a letter/report to the account
requesting that missed and current premiums
be remitted with next invoice payment.
F
Family Medical
Leave Act
• Use “F” to indicate the employee is
on Family Medical Leave.
• Give the expected length of time
employee will be on leave.
• Provide a letter to the account requesting
notification upon employee’s return to work.
R
Employee Retired
• Use “R” to indicate employee is
retiring and must be removed from
billing.
• Remove the employee from the account
invoice.
• Provide letter to employee, offering
continuation of coverage on direct bill.
O
Other
Explanation
Attached
• Indicate any changes to be made to
the invoice, but not listed in this
chart.
• Aflac will handle appropriately according to
requested changes.
Examples of sample premium statements are provided on the following pages.