Questions and Answers
Forms & ID Cards
Where do I get my ID card?
One ID card is sent to the subscriber after enrollment for the
subscriber and all dependents covered by the plan. Additional ID
cards can be downloaded and printed directly from the member
section of our website, SuperiorVision.com, or you may call
Customer Service at 800.507.3800 to have one sent to you.
Must I show my Superior Vision ID card to the in-network
provider to receive services?
No, though the ID card includes helpful information and phone
numbers for the provider to reference regarding your benefits.
While you don’t need your card, it is important that you always
identify yourself as a Superior Vision member.
Do I need to obtain an authorization number, form, or
voucher from Superior Vision prior to obtaining services
from an in-network provider?
No, our in-network providers will handle the authorization and
claims filing processes for you.
Using Your Benefits
What is the dierence between an in-network provider and
out-of network provider?
Your vision benefits are offered through a PPO (Preferred Provider
Organization) plan. There are “in-network” providers and “out-of-
network” providers. You may obtain products or services through
any provider you choose, though you will generally pay less with our
in-network providers. When visiting an in-network provider, you are
responsible for paying any applicable co-pay, and for items that are
not covered or exceed your benefit limitations. When visiting out-of-
network providers, you pay for all services in full, and then file a
claim with Superior Vision for reimbursement according to your out-
of-network benefits schedule.
If you have questions about the amount you are being asked to pay,
request that the in-network provider call Superior Vision’s Customer
Service department.
Do my dependents need to use my personal identification
number to receive the insured benefits?
You and your covered dependents share the same personal
subscriber identification number.
May I go to one provider for the eye exam and another
provider for the materials?
Yes. Superior Vision offers choice and flexibility, enabling members
to choose the provider who best matches your location and budget
preferences. Each provider will call Superior Vision’s Customer
Service department to verify your eligibility.
How does the retail frame allowance work?
Your frame allowance (found on your card and in your Benefit
Summary) is the amount your benefits cover for your frames. If the
retail price of the frame is greater than your frame allowance, you
will pay the difference. Some providers may also give a discount on
your out-of-pocket cost for the frame.
How much will I pay if I select materials and services that are
NOT covered?
You will be responsible for the full amount for materials and services
not covered by your benefit. This may include allowance overages,
certain lens options, or materials after you have exhausted your
benefits. Based on the provider selected, discounts may apply. (See
the Discounts section.)
How can I use my cosmetic (elective) contact lens allowance?
If you choose to wear contact lenses in lieu of glasses as your vision
correction, the specified allowance may be applied toward the
purchase of any type of elective contact lenses. Your benefit is
greater when dispensed by an in-network provider.
What are “medically necessary” contact lenses?
Medically necessary (non-elective) contact lenses are prescribed by
a doctor solely for purposes of correcting a specific medical
condition, such as keratoconus or other conditions that prevent your
vision from being corrected to a specified level of visual acuity using
conventional eyeglasses. Choosing contacts over glasses for a
standard prescription is considered cosmetic/elective.
What is a Contact Lens Fitting exam?
A Contact Lens Fitting (CLF) exam measures and examines your
eyes for the purpose of evaluating them for contacts, and your
provider charges a separate fee for this service. The CLF is an
additional, stand-alone benefit – it is separate from your contact
lens benefit. Of value to you is that the CLF charges do not get
deducted from your contact lens allowance.
How are progressive lenses covered?
In the Basic Plan, progressives are covered at the provider’s in-office
retail price for a standard lined trifocal. You pay the difference
between your selected progressive lens and your provider’s lined
trifocal, less discounts when applicable. For the Plus Plan,
progressives are covered up to the retail allowance. You are
responsible for any overage, less discounts when applicable.
May I utilize in-store specials, promotions, or coupons along
with my Superior Vision Plan benefit?
Your benefits provide discounted rates from in-network providers,
and cannot be used in conjunction with coupons, promotions, sales,
or other types of discounts. An exception: if you use the services of
an in-network provider but choose to take advantage of a sale,
coupon, or other in-store special, the provider may require that you
pay in full and then submit your receipt to Superior Vision for
reimbursement at the out-of-network rates. If you have questions
about the use of discounts, call Customer Service before you seek
services as rules may vary from state to state and be subject to
state laws.
In-Network Providers
How do I know which services are oered by an in-network
Superior Vision provider?
All in-network providers are listed in our online directory with the
specific services for which they have contracted. If you need
assistance locating a provider, visit SuperiorVision.com or call
Customer Service at 800.507.3800.
What do I need to pay my in-network provider?
You pay your provider any applicable co-pay, plus you are also
responsible for paying for any services or materials that are not
covered or exceed your benefit plan coverage.
What if my eye doctor is not listed as an in-network provider?
If you have verified on our website that your provider is not a
participating provider, you may complete a Provider Nomination
form located in the member section of our website. Fill out this form
online, and check back with Superior Vision periodically to see if the
provider has joined our network.
Out-of-Network Providers
May I go to an out-of-network provider?
Yes. You and your dependents may choose services from an out-of-
network provider. You will be reimbursed at the out-of-network rate
detailed in your Benefit Summary.