FREQUENTLY ASKED QUESTIONS
General Questions
Q: What is the Bank’s ABA Routing Number?
A: Progressive Bank’s Routing Number is 111102596. If
you have checks, you can find the Routing Number at the
bottom left corner of your checks. In addition, our Routing
Number is also located at the bottom of each page of our
website. You can also find your Account Number and
Routing Number within Online Banking. Simply select
your account tile and click on Details.
Q: Where can I find the Bank’s Holiday Schedule?
A: Our current Holiday Schedule can be found here.
Q: I have moved. How do I change my address?
A: We have two options for changing your address:
1) Within Online Banking, simply choose Address Change from the
Settings Menu. Complete the form and Submit. We will take it from
there and contact you for more information, if necessary.
2) You can drop by any Progressive Bank to make the change.
Q: What are Progressive Bank’s transaction cut-off times?
A: In general, transactions completed by 6:00 p.m. Monday through Friday
are considered processed that day. Transactions completed on Saturday or
on a day we are not open, will be processed the next business day we are
open.
Q: How do I reorder my personal checks?
A: You can reorder checks here, or drop your reorder form by any
Progressive Bank branch location.
Q: Why is my deposit on hold?
A: A Hold means there’s money in your account that isn’t available yet. We
might place a hold on money for a number of reasons that delay its
availability. Your Available Balance won’t include any funds on hold.
Q: I’ve noticed unauthorized transactions with my debit card. Who do I
contact? What if I lose my card?
A: To report a lost or stolen card, you can call 318.651.5100 24 hours a day /
seven days a week. In addition, if you are an Online Banking customer, you
can contact us securely through the Messages option on the Main Menu.
Select New Conversation, My Card is Lost, Stolen, or Damaged, complete
the form, and Send.
We also recommend enrolling in Card Control to receive real-time Alerts
any time your Debit Card is used. Click here for more Card Control
information.
May 19, 2020
I Was Wondering ...
