HELP CENTER / TROUBLESHOOTING / MESSAGES
I'm not receiving messages
Tess Lippincott
Customer Support
If you're not receiving messages sent to you:
If you joined in the Remind app:
Ifyou're usingthe Remind app, make sure you're logged in to the app on
your phone. You won't receive messages if you're logged out or you've
deleted the app.
Next, double check that the Class you joined shows up under "Joined" on
the Classes list.
Finally, check your notification settings. On iOS, tap the person icon in the
upper left on the Classes list, then tap the gear in the top right corner, then
notifications. On Android, tap the 3 dots in the upper left, then the gear in
the top right, then notifications. Make sure that at least one notification
option is enabled (toggle is blue): Push / Text/ Email
If you've double checked all of these areas and you're still not receiving
messages, please click "Contact Remind" from within the app to email us.
If you joined by text:
If you successfully joined a class by text, but are not receiving messages,
it's possible that the cell phone carrier is blocking our messages for that
class.
Please contact us with your cell carrier, your cell phone number and the
class you aren't receiving messages from. We can look deeper into the
issue for you then. Thanks so much, and sorry for the hassle!
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Change your notification preferences
Tip: If someone is not receiving texts and they have also downloaded the
Remind app, please see above and make sure that Texts are turned on in
app Notifications.
If you joined by email:
When you firstjoined by email, did you receive an email back from us with
a Verification Link? You should have thenclicked the link and then receive
the message "Great, you've successfully joined _______ class!" If you
didn't, it's likelythat your email has not been verified which is why you're
not receiving messages.
Please search your email inbox for " mail.remind.com " click the link.
If you didn't not receive the email, use the Join page to try again.
Still need help? Email us from the email that you used when joiningand
include the class code for the class you tried joining. We'll verify your
email for you.
