CANCELLATION OF E-TICKETS
(1) E-Ticket can be cancelled online till preparation of charts and refund will be granted by PRS
system as per extant Railway Refund Rules.
(2) After preparation of charts, the user shall have to file online TDR for claiming refund. The
refund case will be decided by Railways. The TDR can be filed by the same user who books the ticket.
After receipt of the refund amount from Railway, it shall be credited in the same account through which
booking was made through opted payment gateway.
(3) In case of WAITLISTED E-Tickets on which status of ALL PASSENGERS are on waiting list
even after preparation of charts, names of all passengers booked on that PNR shall be dropped from the
reservation charts and refund amount shall be credited in the same account through which booking was
made through opted payment gateway.
(4) In case of partial RAC/ WAITLISTED E-Tickets, the user can obtain online refund upto chart
preparation. There after the user has to file online TDR if some of the passenger/s remains on RAC.
(5) No refund shall be granted on confirmed E-Ticket if online TDR is filed two (2) Hours after
actual departure of the train.
(6) No refund shall be granted on partially confirmed E-Ticket against which none of the passengers
has travelled, if TDR is filed two (2) Hours after actual departure of the train.
(7) No refund shall be granted on Partial RAC/WAITLISTED TICKET against which none of the
passengers has travelled, if TDR is filed three (3) Hours after actual departure of the train.
(8) No refund will be granted in case of train running more than three hours late if TDR is filled with
this reason after actual departure of the train.
(9) In case of E-Ticket issued for travel of more than one passenger, some passengers have confirmed
reservation and others are on RAC or Waiting list, then in case of passengers on RAC/ Waiting list not
travelling, A CERTIFICATE HAS TO BE OBTAINED FROM THE TTE(Ticket checking staff) to that
effect and online TDR shall have to be filed within seventy two(72) hours after actual arrival of the train
at passenger’s destination indicating the details of the certificate issued. The certificate shall be sent to
Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet
Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055
(10) The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the
train destination falls. After receipt of the refund amount from the said Railway, refund amount will be
credited back to same account through which payment was made through opted payment Gateway.
(11) If customer is not able to cancel through web interface before Chart Preparation, customers are
requested to send their request through offline cancellation the link is available left navigation under
heading of My Transactions or the user has to send an email from the email ID to etickets@irctc.co.in
from their registered e-mail id with IRCTC