Government of Newfoundland and Labrador Job Evaluation System 12
Factor 2: Interpersonal Skills
Definition
This factor measures the job requirements for using interpersonal communication skills. It considers the complexity of different communication
behaviours, the purpose of the interaction, and the situations in which interaction occurs. This factor covers a broad spectrum of interpersonal
skills ranging from exchanging information to listening, explaining, disclosing, persuading, motivating and negotiating. Although certainly not
exhaustive, other interpersonal skills include helping, advising, facilitating, counselling, nurturing, mentoring and presenting. Given the breadth of
situations in which interpersonal skills can be applied, particular attention should be paid to the purpose and context of interaction.
All forms of interaction should be considered, both within and across the organization, as well as outside or external to the organization. For
example, interaction may occur with colleagues/team members, other employees, suppliers, volunteers, the general public, patients and/or clients,
to name a few.
Application guidelines
NOTE: This factor does not measure the interpersonal skills required to guide and/or supervise others.
1. The Primary consideration when rating this factor is to consider the type, nature, intensity and difficulty of the interaction.
Communications with others are generally of a routine nature. The need for interpersonal skills is very limited. Interactions generally involve brief, simple
exchanges of information including the provision of service. The job requires very basic communication skills and common courtesy. Interaction is typically
with co-workers or peers within the immediate work area.
Communications with others are generally of a routine nature. The need for interpersonal skills is very limited. Interactions generally involve brief, simple exchanges
of information including the provision of service. The job requires very basic communication skills and common courtesy. Interaction is typically with co-workers or
peers and with others beyond the immediate work area but within the organization.
Communications are generally of limited difficulty. Interactions generally involve short, straightforward exchanges of information or provision of service.
Interaction is typically with a variety of people, including co-workers, clients, the public or others outside the organization.
There is generally a requirement to work cooperatively with others in order to achieve results, and typically requires explanation or elaboration.
Interaction is typically with a variety of people including co-workers, clients, the public or others outside the organization.
While, interactions could sometimes include heated and/or contentious discussions or situations where conflicting interests are apparent, prescribed
protocols typically dictate how such situations are to be handled.
Communications include a moderate degree of difficulty, requiring explanation or elaboration in order to ensure mutual understanding, participation and/or
collaboration of others. Interaction is typically with a variety of people, both internal and/or external to the organization.