09/2023
72 Hours’ Advance Notice of Work Schedule
Your employer must:
Give you your written work schedule at least
72 hours before the start of the schedule in the
way your employer usually contacts you, which
may include text and email.
Post the schedule at your workplace where all
workers can see it.
Include dates, shift start and end times, and
location(s) of all shifts in the work schedule.
Update and repost the schedule and contact
all affected workers if the schedule changes.
File a Complaint
The Department of Consumer and Worker Protection (DCWP) Office of Labor Policy & Standards (OLPS) enforces the Fair Workweek
Law and other NYC labor laws.
To file a complaint with OLPS, go to nyc.gov/workers or contact 311 (212-NEW-YORK outside NYC) and ask for “Fair Workweek
Law.” OLPS will conduct an investigation and try to resolve your complaint. OLPS will keep your identity confidential unless
disclosure is necessary to complete an investigation or is required by law.
You can also file an action in court. However, you cannot have a complaint with OLPS and a claim in court at the same time.
Contact OLPS
* Your employer must also post this notice in any language that is the primary language
of at least 5 percent of the workers at your workplace if available on the DCWP website.
No Shift Cancellations with Less than
72 Hours’ Notice
Your employer cannot cancel a shift less than 72 hours
before the start of the shift.
Exceptions:
Your employer may change your schedule with less
than 72 hours’ notice due to a closing under the
following circumstances:
Threats to worker safety or employer property
Public utility failure
Shutdown of public transportation
Fire, flood, or other natural disaster
Government-declared state of emergency
Your employer may also grant you time off at your
request or allow you to trade shifts with another
retail employee.
No Shift Additions with Less than
72 Hours’ Notice
If your employer wants to add time or shifts to your
schedule less than 72 hours before the change, you
have the right to accept or decline the change. If you
accept an additional shift, you must do so in writing.
No On-call Shifts
Your employer cannot require you to:
Be ready and available to work at any time the
employer demands, regardless of whether you
actually work or report to work.
“Check in” within 72 hours of a scheduled shift
to find out if you should report for the shift.
Your Rights
YOU HAVE A RIGHT
TO A PREDICTABLE
W RK SCHEDULE
Under NYC’s Fair Workweek Law, certain retail employers must give their employees predictable work schedules.
Retailers must post this notice where employees can easily see it at each NYC workplace.*
Retail Employees
Covered by the Law
Retail Employees
NOT Covered by the Law
All employees who work at a retail business that
primarily sells consumer goods and employs at least
20 workers in NYC.
The law applies regardless of immigration status.
Employees covered by certain collective
bargaining agreements.
Employers cannot punish, penalize, retaliate, or take any action against employees that might stop or deter them
from exercising their rights under the law. Workers should immediately contact OLPS about retaliation. See below.
