PNB MetLife India Insurance Company Limited
Registered office: Unit No. 701, 702 & 703, 7th Floor, West Wing, Raheja Towers, 26/27 M G Road,
Bangalore -560001, Karnataka. IRDA of India Registration number 117.
CI No. U66010KA2001PLC028883, call us Toll-free at 1-800-425-6969, Website: www.pnbmetlife.com ,
Email: indiaservice@pnbmetlife.co.in
Or write to us at 1st Floor, Techniplex -1, Techniplex Complex, Off Veer Savarkar Flyover, Goregaon (West),
Mumbai – 400062. Phone: +91-22-41790000, Fax: +91-22-41790203
Non-Financial Request - Change of Address
Definition : Recording of change in address of Policy Owner, Person Insured, Assignee, Nominee and Appointee anytime
during the term of the Policy
Sno.
Documents
Submission of
Service
Request by
Policy Owner in
PNB MetLife or
Bank (PNB/JKB
& KBL) or
CAMS Branches
Submission
of Service
Request by
Policy
Owner
through
Courier
Submission of
Service Request by
Third Party in PNB
MetLife or Bank
(PNB/JKB & KBL) or
CAMS Branches
Customer
Portal
E-mail from
registered
email ID
1
Policy Servicing Request form
duly filled and signed by the
Policy Owner
Yes
Yes
Yes
Upload self-
attested copy of
document
Send self-
attested
copy of
document
2
Self-attested ID proof of Policy
Owner
Note : Customer should carry the
original documents in case of
physical submission
Yes
Yes
Yes
Upload self-
attested copy of
document
Send self-
attested
copy of
document
3
Self-Attested address proof
(matching with new address)
Yes
Yes
Yes
Upload self-
attested copy of
document
Send self-
attested
copy of
document
4
Policy Owner Authorization Letter
and ID proof of the person
submitting the request on behalf
of Policy Owner
No
No
Yes
No
No
You may visit our Website (https://www.pnbmetlife.com) for information on below points:
Customer Details and Policy Feature Change Request Form Version 1.0 for submission of the above mentioned service request
Go to Download Forms >> Service Forms >> Select Regional Language – Customer Details and Policy Feature Request Form Version 1.0
Customer Authorization Letter – Policy Owner Servicing Request Version 1.0 if request is being submitted through Third-Party
Go to Download Forms >> Service Forms >> Select Regional Language – Customer Authorization Letter – Policy Owner Servicing Request Version 1.0
List of Operational CAMS Branches
Go to Customer Service >> Get In Touch >> Service Options – CAMS>> CAMS Branches
List of Operational PNB MetLife Branches
Go to Contact Us >> Select the nearest Branch >> Enter State, City, Area as per your preference
Version 1.0
