D. INFORMATION ABOUT CAPS ACCOUNTS
1. It takes 10–14 days to process a CAPS application. When the Postal Service accepts the application,
the CAPS Service Center mails a “welcome package” that includes a CAPS account number,
password, EFT instructions, and other information.
2. For a CAPS Debit account application, the CAPS Service Center must complete a pre-note test
successfully to validate your bank information before permit linking can proceed. The pre-note process
can take 5–7 days to complete.
3. For a CAPS Trust account application, you must complete a US$1.00 test successfully before permit
linking can proceed.
4. Use PS Form 6002 to provide information about permits to be paid through a CAPS account. You
may also use PS Form 6002 to link additional permits in the future. To link additional permits, submit
account information on PS Form 6002, or on company letterhead signed by an authorized contact
person for the CAPS account, to the CAPS Service Center at the address in Section A. You must
establish a permit at the mailing Post Ofce before the Postal Service can add the permit to a CAPS
account.
5. Submit a change of company contacts, address, or name of the company to the CAPS Service Center
in either of the following ways:
a. Through the Account Inquiry page at http://caps.usps.gov.
b. On company letterhead, signed by an authorized contact person for the CAPS account, mailed to
the address in Section A or sent by FAX to 650-377-5336.
6. To update bank information for an existing CAPS Debit account, submit PS Form 6003 with a cover
letter on company letterhead, signed by an authorized contact person for the CAPS account, and mail
the originals to the address in Section A.
7. For the Postal Service to accept mail paid for by a CAPS Trust account, sufcient postage funds must
be in the account when you present the mail under any permit linked to that account. All products and
services payable through CAPS affect the account balance.
8. For returned debit transactions, you must submit the applicable funds via wire transfer immediately
upon notication by the CAPS Service Center. Returns for insufcient funds and failure to transfer funds
immediately may result in revocation of debit account status or termination of the CAPS account.
9. If a CAPS account is inactive for 24 months or more, the Postal Service automatically closes it. In such
a case, if the CAPS Trust account has a balance of more than $100.00, the CAPS Service Center mails
a refund to the account address of record. Send a request for a refund on company letterhead, signed
by an authorized contact person for the CAPS account, to the address in Section A.
PS Form 6001, June 2018 (Page 2 of 2)