PI-002 (R 03/2024)
2024 Guide to Health Insurance for People
with Medicare in Wisconsin
This guide gives an overview of the Medicare program and the health and
prescription drug insurance available to those on Medicare in Wisconsin.
Wisconsin Office of the Commissioner of Insurance
125 South Webster Street, P.O. Box 7873, Madison, WI 53707-7873
T: 608-266-3585 | T: 1-800-236-8517 | F: 608-264-8115
ociinformation@wisconsin.gov | oci.wi.gov
Free Health Insurance Counseling for Seniors
The following statewide toll-free phone numbers are set up by the Wisconsin Board on Aging and
Long-Term Care and funded by the Office of the Commissioner of Insurance (OCI) to answer
questions about health insurance, other healthcare benefits, and prescription drug benefits for
people with Medicare. They have no connection with any insurance company.
Medigap Helpline: 1-800-242-1060
Medigap Part D and Prescription Drug Helpline: 1-855-677-2783
Disclaimer
This guide is intended as a general overview of current law in this area but is not intended as a
substitute for legal advice in any particular situation. You may want to consult your attorney about
your specific rights. Publications are updated annually unless otherwise stated and, as such, the
information in this publication may not be accurate or timely in all instances. Publications are
available at oci.wi.gov/Publications. If you need a printed copy, use the online order form
oci.wi.gov/Pages/Consumers/Order-a-Publication.aspx or call 1-800-236-8517. One copy of this
publication is available free to the general public. This may be printed or copied without permission.
File a Complaint
If you have a specific complaint (pages 4-5) about your insurance, refer it first to the insurance
company or agent involved. If you do not receive satisfactory answers, contact the Office of the
Commissioner of Insurance (OCI).
Reach out to OCI (1-800-236-8517, ocicomplaints@wisconsin.gov) to speak with our staff. If
sending an email, please indicate your name and phone number.
File a complaint with OCI. You can file a complaint online at oci.wi.gov/complaints. If you would
like to file your complaint by mail, visit oci.wi.gov/complaints, email
ocicomplaints@wisconsin.gov, or call 1-800-236-8517 for a form.
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Contents
Introduction .............................................................................................................................................................................. 4
What is Medicare? .................................................................................................................................................................. 5
Medicare Part A .................................................................................................................................................................... 5
Medicare Part B .................................................................................................................................................................... 6
Medicare Part C/Medicare Advantage ......................................................................................................................... 6
Medicare Part D/Prescription Drug ............................................................................................................................... 6
What Are Specific Limitations Under Medicare? ...................................................................................................... 7
Skilled Nursing Care Limitations .................................................................................................................................... 7
Home Health Limitations .................................................................................................................................................. 7
What Preventive Care Is Covered Under Medicare? ............................................................................................... 7
What Is Meant by Out-of-Pocket Expenses? ............................................................................................................. 7
What Does Accepting Assignment Mean? ................................................................................................................. 8
What is Medicare Part D? .................................................................................................................................................... 8
Enrollment .............................................................................................................................................................................. 8
Premiums ................................................................................................................................................................................ 8
Coverage ................................................................................................................................................................................. 9
The Donut Hole .................................................................................................................................................................... 9
Out-of-Pocket Expenses ................................................................................................................................................... 9
Extra Help for People with Limited Income and Resources ................................................................................. 9
Tips to Remember ............................................................................................................................................................ 10
Contact ................................................................................................................................................................................. 10
Coverage Options Available When You are Eligible for Medicare ..................................................................... 10
Individual Policy Options ................................................................................................................................................... 11
Medicare Supplement Policies .................................................................................................................................... 11
Outline of Coverage ........................................................................................................................................................ 11
Medicare SELECT Policies .............................................................................................................................................. 12
Medicare Cost Policies .................................................................................................................................................... 13
Medicare Advantage Plans (Medicare Part C) ........................................................................................................ 13
Medicare Advantage Health Maintenance Organization Plans ....................................................................... 14
Medicare Advantage Preferred Provider Organization Plans ........................................................................... 14
Medicare Advantage Private Fee-For-Service Plans ............................................................................................ 15
Group Insurance Options ................................................................................................................................................... 15
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Employer Group Plans .................................................................................................................................................... 15
Employer Plans .................................................................................................................................................................. 15
Employers with 20 or More Employees .................................................................................................................... 16
Employers with Less Than 20 Employees ................................................................................................................. 16
COBRA Coverage .............................................................................................................................................................. 16
Special Enrollment Period ............................................................................................................................................. 17
Health Savings Account ................................................................................................................................................. 17
Voluntary Association Plans .......................................................................................................................................... 17
What Are Wisconsin Mandated Benefits? .................................................................................................................... 17
Basic Facts About Medicare Supplement Policies .................................................................................................... 19
Open Enrollment ............................................................................................................................................................... 19
Guaranteed Issue .............................................................................................................................................................. 19
Suspension of Medicare Supplement Policy .......................................................................................................... 21
30-Day Free Look.............................................................................................................................................................. 21
Renewability ....................................................................................................................................................................... 21
Midterm Cancellation ...................................................................................................................................................... 21
Waiting Periods, Limitations, and Exclusions.......................................................................................................... 21
Creditable Coverage ........................................................................................................................................................ 22
Basic Benefits Included in Medicare Supplement Policies ..................................................................................... 24
Basic Benefits Included in Medicare SELECT Policies ............................................................................................... 25
Policy Description ................................................................................................................................................................. 26
Policy Benefits Traditional Insurers ......................................................................................................................... 26
Policy Benefits Traditional Insurers Cost-Sharing 50% and 25% ................................................................. 27
Policy Benefits Medicare SELECT ............................................................................................................................. 28
Policy Benefits Medicare SELECT Cost-Sharing 50% and 25% ..................................................................... 29
Policy Benefits Cost Insurance Basic and Enhanced ..................................................................................... 30
Policy Benefits High-Deductible Plan .................................................................................................................... 31
Filing a Claim .......................................................................................................................................................................... 32
Your Grievance and Appeal Rights ................................................................................................................................. 33
Medicare Supplement Mandated Benefits .............................................................................................................. 33
Prescription Drug Discount Options .............................................................................................................................. 34
SeniorCare Prescription Drug Assistance Program .............................................................................................. 34
Consumer Buying Tips ........................................................................................................................................................ 34
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Cost of Policies .................................................................................................................................................................. 34
Policy Delivery and Refunds ......................................................................................................................................... 35
Policy Storage .................................................................................................................................................................... 35
Duplicate Coverage.......................................................................................................................................................... 35
Health History .................................................................................................................................................................... 36
Payment ............................................................................................................................................................................... 36
Replacing Existing Coverage ........................................................................................................................................ 36
Insurance Agents and Companies .............................................................................................................................. 36
What if I Cannot Afford a Medicare Supplement Policy? ...................................................................................... 37
Medicaid Program ............................................................................................................................................................ 37
Qualified Medicare Beneficiary (QMB) and Specified Low-Income Medicare Beneficiary (SLMB)
Programs.............................................................................................................................................................................. 37
State Health Insurance Assistance Program (SHIP) .................................................................................................. 38
Limited Policies ...................................................................................................................................................................... 38
What if I Have Additional Questions? ........................................................................................................................... 39
Health Insurance ............................................................................................................................................................... 39
Elder Benefit Specialists .................................................................................................................................................. 39
Medicare .............................................................................................................................................................................. 40
Prescription Drug Helplines for Medicare Beneficiaries ..................................................................................... 40
Acronyms ................................................................................................................................................................................. 41
Glossary of Terms ................................................................................................................................................................. 42
Introduction
This publication provides a general overview of the Medicare program. It also describes the
health and prescription drug insurance available to those on Medicare. A list of Medicare
Supplement Insurance Policies marketed in Wisconsin is available on the OCI website at
oci.wi.gov/Pages/Consumers/PI-010.aspx or the Medicare website at medicare.gov/plan-
compare.
If you have a specific complaint about your insurance, you should first attempt to resolve your
concerns with your insurance agent or with the company involved in your dispute. If you do not
get satisfactory answers from the agent or company, contact OCI. A complaint form is available
on the OCI website at oci.wi.gov/complaints.
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To file a complaint with OCI:
Visit the OCI website at oci.wi.gov/Complaints or call the Insurance Complaint Hotline:
1-800-236-8517 (Statewide)
(608) 266-0103 (Madison)
Deaf and hearing or speech-impaired callers may reach OCI through WI TRS.
You may also find companies offering Medicare Advantage and Prescription Drug Plans (PDPs)
on the Medicare website at medicare.gov/plan-compare. These plans are regulated by
Medicare rather than the OCI. Therefore, these plans have their own appeal processes that
should be followed if you have a complaint or wish to appeal a decision.
Important Notice
The State of Wisconsin has received a waiver from the federal A-N standardization regulations
on Medicare Supplement insurance. This means policies sold in Wisconsin are somewhat
different from those available in other states. This publication describes only those policies
available in Wisconsin.
What is Medicare?
Medicare is the health insurance program administered by the federal Centers for Medicare &
Medicaid Services (CMS) for people 65 years of age or older, people of any age with permanent
kidney failure or Lou Gehrig’s disease (ALS), and some individuals with disabilities under age 65.
Although Medicare may pay a large part of your health care expenses, it does not pay for all
your expenses. Some services and medical supplies are not fully covered. A publication titled
Medicare & You is available at Medicare.gov in several different formats (English and Spanish)
including large print, eBook, audio, and braille versions: medicare.gov/forms-help-
resources/medicare-you-handbook/download-medicare-you-in-different-formats. You can also
request a paper handbook by calling 1-800-MEDICARE (1-800-633-4227) or from any Social
Security office. The publication provides a detailed explanation of Medicare.
Medicare is divided into four types of coverage: Part A, Part B, Part C, and Part D.
Medicare Part A
Medicare Part A is commonly known as hospitalization insurance. For most people, Part A is
premium-free, meaning you do not have a monthly payment for coverage. It pays your hospital
bills and certain skilled nursing facility expenses. It also provides very limited coverage for
skilled nursing care after hospitalization, rehabilitative services, home health care, and hospice
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care for the terminally ill. It does not pay for your personal (custodial) care, such as help with
eating, dressing, or moving around.
Under Medicare Part A, a period of hospitalization is called a benefit period.
A benefit period begins the day you are admitted into a hospital. It ends when you have been
out of the hospital or a nursing facility for 60 consecutive days. If you are re-admitted within
the 60 days, you are still in the same benefit period and would not pay another deductible. If
you are admitted to a hospital after the benefit period ends, an entirely new benefit period
begins, and a new deductible must be paid.
If you do not qualify for premium-free Medicare Part A, you may be able to buy it. Visit ssa.gov
or call Social Security at 1-800-772-1213 for more information.
Medicare Part B
Medicare Part B is commonly known as medical insurance. It helps pay your doctors’ bills and
certain other charges, such as surgical care, diagnostic tests and procedures, some hospital
outpatient services, preventive services, laboratory services, physical and occupational therapy,
and durable medical equipment. It does not cover your prescription drugs, dental care,
physicals, or other services not related to the treatment of an illness or injury. The premium is
automatically taken out of your Social Security check each month if you receive Social Security
benefits. If not, you may be billed for it.
Medicare Part C/Medicare Advantage
Medicare Part C is the Medicare program more commonly known as Medicare Advantage
providing Medicare coverage through private insurance plans.
Medicare Advantage plans bundle all Medicare health benefits (with or without drug coverage)
and may include extra services such as vision, hearing, dental, and more. You do not need to
purchase a Medicare Supplement policy if you enroll in a Medicare Advantage plan.
However, your Medicare Advantage plan may include deductibles and copayment and/or
coinsurance amounts (out-of-pocket expenses) that don’t apply to Wisconsin standardized
Medicare Supplement policies. You may also have to see doctors in the plan’s network or go to
certain hospitals to get services. Additional information is available in the OCI publication
Medicare Advantage in Wisconsin: oci.wi.gov/Pages/Consumers/PI-099.aspx.
Effective Jan. 1, 2021, people with End-Stage Renal Disease (ESRD) may enroll in Medicare
Advantage plans.
Medicare Part D/Prescription Drug
Medicare Part D is the Medicare program that helps you pay for outpatient prescription drug
costs. It is an optional program available to you because you are eligible for Medicare Part A
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and/or enrolled in Medicare Part B. Additional information about Medicare Part D is included
on pages 8-10 of this publication.
What Are Specific Limitations Under Medicare?
Medicare was not designed to pay all your health care expenses. It does not cover long-term
care expenses. Medicare provides limited coverage for skilled nursing care and home health
care. Medicare does not pay for personal care, such as eating, bathing, dressing, or getting into
or out of bed. Most nursing home care is not covered by Medicare.
Skilled Nursing Care Limitations
If you need skilled nursing care (as defined by Medicare), Medicare pays limited benefits in a
Medicare-approved skilled nursing facility. For more information, visit oci.wi.gov or contact OCI
to request a copy of Guide to Long-Term Care: oci.wi.gov/Pages/Consumers/PI-047.aspx.
Home Health Limitations
Medicare pays limited benefits for your home health care services considered medically
necessary by Medicare. For more information, visit oci.wi.gov or contact OCI and request a copy
of the publication Guide to Long-Term Care: oci.wi.gov/Pages/Consumers/PI-047.aspx.
What Preventive Care Is Covered Under Medicare?
Medicare helps cover some of your preventive care services to help maintain your health and
keep certain illnesses from getting worse. You may be required to pay a portion of the costs for
these services. Information regarding Medicare preventive services is available in your Medicare
& You publication (medicare.gov/medicare-and-you).
What Is Meant by Out-of-Pocket Expenses?
Out-of-pocket expenses refer to the costs you will have to pay yourself. Out-of-pocket expenses
occur when there is a cost-share for a service, or you receive a service not covered by Medicare.
There are three types of out-of-pocket expenses you typically have to pay yourself:
1.
Medicare deductibles, coinsurance, and copayments.
2.
Fees that exceed the Medicare-approved amount (depending on whether the provider
accepts Medicare assignment or not see below).
3.
Services not covered by Medicare.
There are insurance policies you can purchase to cover some of your out-of-pocket expenses not
covered by Medicare called supplement policies. Medicare Supplement policies are described in
the Individual Policy Options section of this publication.
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What Does Accepting Assignment Mean?
Some doctors and other providers accept Medicare assignment. This means the doctor or
provider is paid directly by Medicare and accepts the Medicare-approved amount.
A doctor or other provider who does not accept assignment can charge you 15% over
Medicare’s approved amount. In this case, you are responsible not only for the usual cost-
sharing of 20% of the approved charge for the service but also for the full 15% excess charge.
What is Medicare Part D?
Medicare Part D is the Medicare Prescription Drug Plan (PDP). A program created by the federal
Medicare Prescription Drug, Improvement, and Modernization Act of 2003 to provide those on
Medicare assistance paying for outpatient prescription drug costs. It is an optional program
available when you are eligible for Medicare Part A and/or enrolled in Part B.
Enrollment
Medicare Part D includes an annual open enrollment period from October 15 through
December 7, during which time you can enroll or choose to change to another PDP. Your
coverage will begin on January 1 of the following year. Provided you are not yet on Medicare,
you will be able to join a PDP whenever you become eligible for Medicare.
Although your enrollment in Medicare Part D is voluntary, you may have to pay a penalty if you
decide to sign up after your eligible enrollment period ends, and there were 63 days or more in
a row when you did not have either Medicare drug coverage or other creditable prescription
drug coverage such as SeniorCare, a group employer plan, or veterans benefits Currently, the
late enrollment penalty is equal to one percent of the national base beneficiary premium
($34.70 in 2024) for every month you wait to enroll. This penalty amount changes every year,
and you will have to pay it as long as you have Medicare prescription drug coverage.
Medicare Part D coverage is offered by approved PDPs. The PDP benefits are administered by
private companies, some of which may be insurance companies. There are two types of
Medicare PDPs. One is a stand-alone PDP, which offers you only prescription drug coverage.
The other is a Medicare Advantage plan with prescription drugs (MA-PD), which provides all
your Medicare-covered services as well as prescription drug coverage.
You should review your drug coverage during every annual open enrollment period to make
sure you still have the best plan for your prescription drug needs.
Premiums
The cost of your Medicare Part D coverage will vary based on the PDP you choose. If you are
not eligible for low-income assistance (referred to as Limited Income Subsidy), you will pay a
monthly premium, an annual deductible, and a percentage of your drug costs. Your PDP will
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pay for your outpatient prescription drug expenses after you have met deductible, copayment,
and coinsurance amounts.
Coverage
The prescription drugs covered by your PDP will vary based on the plan you choose. If you
enroll in a Medicare Part D PDP, it is important to understand your PDP will pay for only those
prescriptions in the plan’s formulary. A formulary is a list of specific drugs your Medicare PDP
will cover. Only the cost of drugs covered by your PDP will count toward the deductible and
out-of-pocket limits.
Outpatient prescription drug expenses not covered by your PDP or drugs covered by a drug
discount card will not count toward the out-of-pocket expense requirement of your PDP.
The Donut Hole
Most Medicare Part D PDPs have a coverage gap or “donut hole.” A coverage gap means after
you and your plan have spent a certain amount of money for covered drugs, you must pay all
out-of-pocket costs for your drugs while you are in the gap. The 2024 coverage gap
threshold starts after $5,030 is spent by you and your plan. This amount may change each
year.
If you reach the donut hole, you’ll pay no more than 25% of the price of the prescription drugs,
and you may get a discount on generic prescription drugs. The donut hole will eventually be
phased out and closed. Please see medicare.gov/drug-coverage-part-d/costs-for-medicare-
drug-coverage/costs-in-the-coverage-gap for further details.
If you meet certain income and resource limits, you may qualify for Extra Help. People with
Medicare who get Extra Help paying Medicare Part D costs won’t enter the coverage gap:
medicare.gov/your-medicare-costs/get-help-paying-costs/lower-prescription-costs
Out-of-Pocket Expenses
Once your out-of-pocket costs in 2024 reach $8,000, the coverage gap ends and catastrophic
coverage begins. Catastrophic coverage assures once you have reached your plan’s out-of-
pocket limit for covered drugs, you pay a smaller coinsurance amount or smaller copayment for
covered drugs the rest of the year.
Extra Help for People with Limited Income and Resources
If your income is low, you may qualify for Extra Help, also called Low Income Subsidy (LIS):
medicare.gov/your-medicare-costs/get-help-paying-costs/find-your-level-of-extra-help-part-d
This is a federal program to help you pay for most of the costs of Medicare prescription drug
coverage. The amount of assistance you qualify for depends on your income. Income and
resources standards are adjusted annually, and the amounts are released in January of each
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year. For example, in 2024, if your resources are less than $17,220 for individuals or
$34,360 for married couples living together, you may qualify for Extra Help.
You can apply for Extra Help to assist in paying for your Medicare prescription drug coverage
with the Social Security Administration (SSA) through paper or online application. You may
contact the SSA at ssa.gov or by phone at 1-800-772-1213. You may also apply for Extra Help at
your local Medicaid office.
Tips to Remember
Your participation in the Medicare Part D program is voluntary. However, if you do not
enroll in a Part D plan when you are first eligible and you decide to join later, you may have
to pay a late enrollment penalty unless you have had creditable drug coverage, such as
Wisconsin’s SeniorCare Prescription Drug Assistance Program.
You do not have to pay an enrollment fee or pay for assistance to enroll in Medicare Part D.
You will have to pay for Medicare Part D coverage, which may include monthly premiums
and cost-sharing, such as annual deductibles, coinsurance, and copayments.
You may be eligible for Extra Help to pay for your Medicare Part D prescription drug
coverage based on your income.
You do not have to enroll in Medicare Part D to keep your Medicare Part A and Part B
coverage.
You do not have to buy any additional insurance products to be eligible to enroll in
Medicare Part D and you should be wary of any individual who uses a Part D sales pitch to
sell other insurance products.
Contact
You can get information about Medicare Part D by calling the Part D Helpline: 1-855-677-2783.
Coverage Options Available When You are Eligible for Medicare
Finding the right coverage at an affordable price may be difficult as no one policy is right for
everyone. Although there are many options available, this publication focuses on the coverage
options under individual Medicare Supplement insurance policies, Medicare SELECT insurance
policies, Medicare Cost insurance policies, Medicare cost-sharing policies, Medicare high-
deductible policies, and Medicare Advantage plans.
Before you decide to purchase a policy to help fill Medicare gaps, you need to familiarize
yourself with Medicare options, benefits, and rules.
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CMS, which administers the Medicare Program, produces several guides, all of which are free
and can be obtained by writing to CMS or contacting 1-800-MEDICARE (1-800-633-4227) or
Medicare.gov.
Generally, when you become eligible for Medicare, you are not eligible to purchase a new plan
on the Federally Facilitated Marketplace (FFM). Information regarding Medicare and FFM
coverage can be found at HealthCare.gov/medicare.
Individual Policy Options
If you are eligible for Medicare, many insurance companies offer individual policies
supplementing the benefits available under Medicare. Options include Medicare Supplement
(aka Medigap), Medicare SELECT, and Medicare Advantage policies.
Medicare Supplement Policies
Medicare Supplement policies provide you with coverage for some of the costs not covered by
Medicare Part A and Medicare Part B. You are eligible for open enrollment in an individual
Medicare Supplement plan for six months starting with the first day you are enrolled in
Medicare Part B, regardless of your health history.
Medicare was never intended to pay 100% of your medical bills but was created to offset your
medical expenses by providing a basic foundation of benefits. While it will pay a significant
portion of your medical bills, Medicare does not cover all the services you might need. Even
those services covered are not covered in full.
Your Medicare Supplement policy does not restrict your ability to receive services from the
doctor of your choice. However, these policies may require you to submit your claim to the
insurance company for payment.
Your individual Medicare Supplement policy includes a basic core of benefits. In addition to the
basic benefits, your Medicare Supplement insurance company offers specified optional benefits.
Each of the options the insurance company offers you must be priced and sold separately from
the basic policy.
Medicare requires you to pay deductibles and many Part B expenses are paid at 80% of the
Medicare-approved amount. Medicare Supplement policies may be purchased from insurance
companies to cover the remaining 20% of Medicare-approved expenses not covered by
Medicare.
Outline of Coverage
The Outline of Coverage is a summary of your benefits provided by Medicare Parts A
and B and your Medicare Supplement policy. The outline includes a chart showing your
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expenses both covered and not covered by either Medicare or the Medicare Supplement
policy. An agent or insurance company must give you an Outline of Coverage when
selling you a new policy or replacing the one you already own.
Some insurance companies offer Medicare Supplement or Medicare SELECT cost-sharing
policies. These plans require you to pay a portion of the costs for Medicare-covered
services until you reach an out-of-pocket limit. For 2024, the out-of-pocket limit for
25% cost-sharing plans is $3,530, and the out-of-pocket limit for 50% cost-sharing
plans is $7,060. The out-of-pocket limits for Medicare Supplement or Medicare SELECT
cost-sharing policies are updated each year and are based on estimates of the United
States Per Capita Costs of the Medicare program published by the Centers for Medicare
& Medicaid Services.
Some insurance companies may offer you a Medicare Supplement high-deductible plan.
High-deductible Medicare Supplement plans offer benefits after you have paid a
calendar year deductible of $2,800 for 2024. This deductible consists of expenses
ordinarily paid by the policy. As of January 1, 2020, Medicare Supplemental high-
deductible plans sold to people who are new to Medicare are not allowed to cover the
Part B deductible. As a result of this, the Part B deductible is not covered (reimbursed) if
you are newly eligible for Medicare on or after January 1, 2020, however, it does count
towards your High Deductible plan’s deductible. If, in the rare circumstance, your Plan’s
High Deductible is met with all Part A expenses and Part B Deductible expenses are then
incurred, these expenses will not be covered expenses until you meet the Medicare Part
B deductible.
Medicare SELECT Policies
Medicare SELECT policies are supplemental policies paying benefits only if your covered
services are obtained through network medical providers selected by the insurance company or
health maintenance organization (HMO). Each insurance company offering a Medicare SELECT
policy contracts with its own network of doctors or other providers to provide services. Each of
these insurance companies has a provider directory listing the doctors and other providers with
whom they have contracts.
If you buy a Medicare SELECT policy, each time you receive covered services from a plan
provider, Medicare pays its share of the approved charges and the insurance company pays the
full supplemental benefits provided for in the policy. Medicare SELECT insurers must pay
supplemental benefits for emergency health care furnished by providers outside the plan
provider network.
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In general, Medicare SELECT policies will deny payment or pay less than the full benefit if you
go outside the network for nonemergency services. However, still pays its share of approved
charges if the services you receive outside the network are services covered by Medicare.
Important Notice
Coverage Changes to Part B Deductible - The Medicare Access and CHIP Reauthorization Act of 2015
(MACRA) changed Medicare Supplement policies’ coverage of Part B deductibles for those who
became “newly eligible” Medicare Beneficiaries on or after January 1, 2020, prohibiting first dollar
Part B coverage. This means a Part B Deductible Rider, Medicare SELECT policy, or High Deductible
Plan (which covers the Part B deductible as part of the plan) cannot be sold to you if you are “newly
eligible” for Medicare. If you either became eligible for or were enrolled in Medicare before January
1, 2020, you may keep or purchase a Part B Deductible Rider, Medicare SELECT policy, or High
Deductible Plan (which covers the Part B deductible as part of the plan) after December 31, 2019.
Medicare Cost Policies
Medicare Cost policies are offered by certain HMOs through a special arrangement with CMS.
Insurers marketing Medicare Cost policies offer both basic and enhanced Medicare Cost
policies. The basic Medicare Cost policy supplements only those benefits covered by Medicare
and does not provide the benefits mandated under Wisconsin insurance law.
You must live in the plan’s geographic service area to apply for Medicare Cost insurance. The
doctors or other providers are selected by the HMO, and agree to provide your Medicare
benefits, or may provide you with additional benefits at additional cost. Medicare Cost
insurance will only pay your full supplemental benefits if covered services are obtained through
HMO plan doctors or other providers, called the plan’s “network.”
If you purchase a Medicare Cost policy, Medicare pays its share of approved charges if you
receive services from outside the plan’s network area. If you go to a doctor or other provider
who does not belong to your HMO without a referral from your HMO doctor, you will
pay for your Medicare deductibles and copayments. The HMO will not provide your
supplemental benefits.
Medicare Advantage Plans (Medicare Part C)
Medicare Advantage plans are offered by certain HMOs and insurance companies that have
entered into special arrangements with CMS. Under these arrangements, the federal
government pays the HMO or insurance company a set amount for each Medicare enrollee. The
HMO or insurance company agrees to provide all Medicare benefits and may provide some
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additional benefits, which may be at an additional cost. To receive optimum benefits, you must
receive services from only network providers.
It is important to note your Medicare Advantage plan can terminate at the end of the contract
year if either the plan or CMS decides to terminate their agreement. Medicare beneficiaries may
also make changes to their Medicare coverages between Oct. 15 Dec. 7 during the Medicare
Annual Enrollment. Those already covered by a Medicare Advantage plan have another
opportunity to switch Advantage plans between Jan. 1 Mar. 31 during the Medicare
Advantage Open Enrollment.
Your Medicare Advantage plan may include deductibles and copayment/coinsurance amounts
that do not apply to Wisconsin standardized Medicare supplement policies.
Medicare Advantage plans are not regulated by OCI. Therefore, these plans are NOT required
to cover Wisconsin mandated benefits, nor is your plan guaranteed renewable for life, like
Medicare Supplement policies. You can find information regarding Wisconsin Mandated
Benefits on page 17 of this publication or by contacting OCI at oci.wi.gov or the phone
numbers listed in this publication.
You may obtain more information by requesting a copy of the OCI publication Medicare
Advantage in Wisconsin: oci.wi.gov/Pages/Consumers/PI-099.aspx. You may also call CMS at
1-800-MEDICARE (1-800-633-4227) for information.
Medicare Advantage Health Maintenance Organization Plans
If you enroll in a Medicare Advantage plan through a health maintenance organization
(HMO) contracting with CMS, you are required to seek care from plan providers. This
means, except for emergency or urgent care situations away from home, you must receive all
services from HMO contracted medical providers. If you go to a doctor or other provider who
does not have a contract with your HMO without a referral from your doctor, you will be
responsible for the entire cost of the services you receive, including Medicare costs. To be
eligible for a Medicare Advantage plan through an HMO, you must live in the HMO’s
geographic service area.
Medicare Advantage Preferred Provider Organization Plans
If you enroll in a Medicare Advantage plan through a preferred provider organization
plan (PPO), to receive full coverage under the PPO option, you must receive all services,
except for emergency or urgent care situations away from home, from plan providers.
You may also enroll in a Medicare Advantage plan through an insurance company with a
preferred provider organization plan contracted with CMS. However, you may receive services
from providers outside the plan at an additional cost.
PI-002 (R 03/2024) 15
Medicare Advantage Private Fee-For-Service Plans
Medicare Advantage private fee-for-service (PFFS) plans differ from Medicare Advantage HMO
and PPO plans because they allow you to go to any doctor, hospital, or health care provider
agreeing to accept the PFFS plan’s terms of payment. PFFS plans do not have contracts with
doctors, hospitals, or health care providers. You do not have to obtain a referral from the plan
to go to a doctor, hospital, or specialist of your choice. However, it is your responsibility to
verify the doctor or other provider is willing to accept the PFFS plan’s payment terms. Doctors
and other providers can stop accepting the Medicare Advantage PFFS plan’s terms and
reimbursement rates at any time they choose.
Group Insurance Options
If you are covered under an employer group plan, you may still be eligible for coverage after
you reach age 65 either as an active employee or as a retiree. You may also be eligible to
purchase coverage through a voluntary association.
Employer Group Plans
If you are currently covered under an employer’s group insurance plan, you should determine
whether you have the option of continuing coverage or converting to suitable coverage that
will supplement Medicare before you decide to retire, become eligible for Medicare, or reach
age 65. State and federal laws require many employers to offer continued health insurance
benefits for a limited time if your group coverage ends because of divorce, death of a spouse,
or termination of employment for reasons other than a discharge for misconduct.
You should check with your employer for more information. You should also submit a written
request to your insurance company regarding the benefits you will have under the group
insurance policy after you or your spouse become eligible for Medicare.
If either you or your spouse plan to continue working after age 65, you need to take
extra care in making insurance decisions. Your group insurance plan may not provide the
same coverage you received before you turned 65.
Employer Plans
Federal law determines when Medicare is the primary payer and when it is the secondary payer.
This determination is based on whether you meet the definition of employee or dependent
under the group insurance policy and whether the group insurance policy is offered by an
employer with 20 or more employees. In some cases, your employer may offer a supplement to
Medicare through a group retiree plan.
PI-002 (R 03/2024) 16
Employers with 20 or More Employees
If you continue to work past age 65, and your employer has at least 20 employees, your group
plan will be the primary payer over Medicare. If you are 65, retired, covered under your actively
employed spouse’s group plan, and your spouse’s employer has at least 20 employees, the
group plan will be the primary payer. In either of these cases, when the employee (you or
your spouse) retires and is no longer considered an active employee, each Medicare-
eligible beneficiary (you and/or your spouse) may have a Special Enrollment Period (SEP)
and should enroll in Medicare Part B (if not already enrolled).
If you do not enroll in Medicare Part B and are allowed to continue your employer’s group
health plan, the group policy may pay only 20% of covered expenses and you will be
responsible for paying the remaining 80%. This is because your group policy may calculate its
benefit payment as if you are enrolled in Medicare Part B regardless of whether you sign up for
Medicare Part B. Also, to apply for a Medicare Supplement or Medigap policy, most insurance
companies require you to have both Medicare Part A and Part B.
Employers with Less Than 20 Employees
If you continue to work past age 65 and are considered an active employee but your employer
has fewer than 20 employees, Medicare is the primary payer, and your group policy is the
secondary payer. If you do not enroll in Medicare Part B when you become eligible, your group
policy may pay only 20% of covered expenses and you will be responsible for paying the
remaining 80%. This is because your group policy may calculate its benefit payment as if you
are enrolled in Medicare Part B regardless of whether you sign up for Medicare Part B. If your
spouse is covered under your employer’s plan and becomes eligible for Medicare because of
disability or retirement, your group policy may change to paying only 20% because Medicare is
primary as soon as your spouse becomes eligible for Medicare.
You can search for the publication Medicare and Other Health Benefits: Your Guide to Who Pays
First online at medicare.gov/publications (or view it online by clicking here). You can also
contact your local Social Security office to request the publication.
Remember: Employer group coverage is often available regardless of your health and usually
does not include any waiting periods for preexisting conditions.
COBRA Coverage
The Consolidated Omnibus Budget Reconciliation Act (COBRA) is the law allowing some people
to keep their group health coverage for a limited time after they leave their employment.
However, there are important time frames affecting COBRA coverage when you are eligible for
Medicare and Medicare Supplement policies.
PI-002 (R 03/2024) 17
Additional information regarding COBRA coverage and Medicare Part B is in the publication
Medicare & You, available on the Medicare website or by contacting your local Social Security
office.
Special Enrollment Period
If you did not enroll in Medicare Part B when you were first eligible because you or your spouse
were working and had group health plan coverage through you or your spouse’s employer or
union, you may be eligible to enroll in Medicare Part B during a Special Enrollment Period (SEP).
You or your spouse (or your family member if you are disabled), also have an eight-month SEP
to sign up for Part B that starts at one of these times (whichever happens first):
1. The month after employment ends.
2. The month after group health plan insurance based on current employment ends.
COBRA and retiree health plans aren’t considered coverage based on current employment. D
Details regarding more events that trigger a SEP are available from the Social Security
Administration: ssa.gov/pubs/EN-05-10043.pdf.
Health Savings Account
If you have a Health Savings Account (HSA) with a High Deductible Health Plan (HDHP) through
current employment, you may be eligible for a SEP. To avoid a tax penalty, you should stop
contributing to your HSA at least six months before you apply for Medicare. We suggest you
consult a tax professional regarding your specific situation to discuss necessary changes to
avoid excess contributions. You can withdraw money from your HSA after you enroll in
Medicare to help pay for medical expenses (like deductibles, premiums, coinsurance, or
copayments).
Voluntary Association Plans
Many associations offer group health insurance coverage to their members. Association plans
are not necessarily less expensive than comparable coverage under an individual policy. Be sure
you understand the benefits included and then compare prices. Association groups offering
Medicare Supplement insurance must comply with the same rules applying to other Medicare
Supplement policies.
What Are Wisconsin Mandated Benefits?
Wisconsin insurance law requires that individual Medicare Supplement policies, Medicare
SELECT policies, and some Medicare Cost policies contain the following mandated benefits.
These benefits are available even when Medicare does not cover these expenses. Medicare
Advantage plans are NOT required to provide these benefits.
PI-002 (R 03/2024) 18
Skilled Nursing FacilitiesMedicare Supplement and Medicare SELECT policies cover 30 days
of skilled nursing care in a skilled nursing facility. The facility does not need to be certified by
Medicare and the stay does not have to meet Medicare’s definition of skilled care. No prior
hospitalization may be required. The facility must be a licensed skilled care nursing facility. The
care must also meet the insurance company’s standards as medically necessary.
Home Health CareMedicare Supplement and Medicare SELECT policies cover up to 40 home
care visits per year in addition to those provided by Medicare if you qualify. Your doctor must
certify that you would need to be in the hospital or a skilled nursing home if the home care was
not available to you. Home nursing and medically necessary home health aide services are
covered on a part-time or intermittent basis, along with physical, respiratory, occupational, or
speech therapy.
Medicare Supplement insurance companies are required to offer an option to purchase
coverage for 365 home health care visits in a policy year. Insurance companies may charge an
additional premium for the additional coverage. Medicare provides coverage for all medically
necessary home health visits. However, “medically necessary” is narrowly defined, and you must
meet certain other criteria.
Kidney DiseaseMedicare Supplement and Medicare SELECT policies cover inpatient and
outpatient expenses for dialysis, transplantation, or donor-related services of kidney disease in
an amount not less than $30,000 in any calendar year. Policies are not required to duplicate
Medicare payments for kidney disease treatment.
Diabetes TreatmentMedicare Supplement and Medicare SELECT policies cover the usual and
customary expenses incurred for the installation and use of an insulin infusion pump or other
equipment or nonprescription supplies for the treatment of diabetes. Self-management services
are also considered a covered expense. This benefit is available even if Medicare does not cover
the claim.
Medicare Supplement and Medicare SELECT policies issued beginning January 1, 2006, do not
cover prescription medication, insulin, and supplies associated with the injection of insulin as
policies are prohibited from duplicating coverage available under Medicare Part D.
Chiropractic CareMedicare Supplement and Medicare SELECT policies cover the usual and
customary expense for services provided by a chiropractor under the scope of the
chiropractor’s license. This benefit is available even if Medicare does not cover the claim. The
care must also meet the insurance company’s standards as medically necessary.
Hospital and Ambulatory Surgery Center Charges and Anesthetics for Dental Care
Medicare Supplement and Medicare SELECT policies cover hospital or ambulatory surgery
center charges incurred and anesthetics provided in conjunction with dental care for an
individual with a chronic disability or an individual with a medical condition requiring
PI-002 (R 03/2024) 19
hospitalization or general anesthesia for dental care. The care also must meet the insurance
company’s standards as medically necessary.
Breast ReconstructionMedicare Supplement and Medicare SELECT policies cover breast
reconstruction of the affected tissue incident to a mastectomy.
Colorectal Cancer ScreeningMedicare Supplement and Medicare SELECT policies cover
colorectal cancer examinations and laboratory tests. Coverage is subject to any cost-sharing
provisions, limitations, or exclusions applying to other coverage under the policy.
Coverage of Certain Health Care Costs in Cancer Clinical TrialsMedicare Supplement and
Medicare SELECT policies cover certain services, items, or drugs administered in cancer clinical
trials in certain situations. Coverage is subject to all terms, conditions, and restrictions applying
to other coverage under the policy, including the treatment under the policy of services
performed by participating and nonparticipating providers.
Catastrophic Prescription DrugsMedicare Supplement policies issued beginning January 1,
2006, do not include catastrophic prescription drug coverage as these policies are not allowed
to duplicate benefits available under Medicare Part D. This coverage does not qualify as
Medicare Part D creditable coverage.
Basic Facts About Medicare Supplement Policies
Open Enrollment
Medicare Supplement and Medicare SELECT insurance companies must make coverage
available to you, regardless of your age, for six months beginning with the date you enroll in
Medicare Part B. This six-month period is called the open enrollment period. Insurance
companies may not deny or condition the issuance of a policy on your health status, claims
experience, receipt of healthcare, or medical condition and may not charge you an additional
premium because of your use of tobacco. The policy may still have waiting periods before
preexisting health conditions are covered. In addition, if you are under age 65 and enrolled in
Medicare due to disability or end-stage renal disease, you are entitled to another six-month
open enrollment period upon reaching age 65.
Medicare Cost and Medicare Advantage insurance plans accept applicants who live in the
plan’s geographic service area and have Medicare Part A and Part B.
Guaranteed Issue
In addition to the open enrollment period, in some situations, you have the right to enroll in a
Medicare Supplement or Medicare SELECT policy regardless of your health status if your other
health coverage terminates. The insurance company must offer you one of these Medicare
Supplement policies if:
PI-002 (R 03/2024) 20
Your Medicare Advantage or Medicare Cost plan stops participating in Medicare or
providing care in your service area; or
You move outside the plan’s geographic service area; or
You leave the health plan because it failed to meet its contractual obligations to you; or
Your employer group health plan ends some or all of your coverage; or
You terminate your employer group plan to join a Medicare Advantage plan but leave the
Medicare Advantage plan within 12 months of enrollment; or
Your insurance company ends your Medicare Supplement or Medicare SELECT policy and
you are not at fault (for example, the company goes bankrupt); or
You drop your Medicare Supplement policy to join a Medicare Advantage plan, a Medicare
Cost plan, or buy a Medicare SELECT policy for the first time, and then leave the plan or
policy within one year after joining. You may return to your previous plan or to any available
Medicare supplement plan if your prior plan is no longer available; or
You join a Medicare Advantage plan or a Medicare Cost plan when you first become eligible
for Medicare Parts A and B at age 65 and within one year of joining you decide to leave the
health plan; or
You have Medicare Parts A and B and are covered under Medical Assistance and lose
eligibility in Medical Assistance; or
Your employer group plan increases your cost from one 12-month period to the next by
more than 25% and the new payment for the employer-sponsored coverage is greater than
the premium charged under the Medicare Supplement plan for which the individual is
applying.
If you qualify for a guaranteed issue plan, you must apply for your new Medicare
Supplement policy no later than 63 calendar days after your health plan or policy ends.
The Medicare Supplement insurance company:
Cannot deny you insurance coverage or place conditions on the policy (such as a waiting
period),
Must cover you for all preexisting conditions, and
It cannot charge you more for a policy because of past or present health problems.
If your policy was terminated, the insurance company must provide a notification explaining
individual rights to the guaranteed issue of Medicare Supplement policies. You must submit a
copy of this notice (creditable coverage) or other evidence of termination with the application
for the new policy.
PI-002 (R 03/2024) 21
Suspension of Medicare Supplement Policy
Medicare Supplement and Medicare SELECT policies must allow Medicare beneficiaries with
coverage the right to suspend their Medicare Supplement coverage when they have employer
group health plan coverage. This option was created by federal law and is referred to as a Ticket
to Work provision. If you are a Medicare beneficiary with Medicare Supplement coverage and
you want to suspend your Medicare Supplement policy, you may do so by calling your
Medicare Supplement insurance company. If you later lose your employer group health plan
coverage, you may contact the Medicare Supplement insurance company within 90 days of
losing your employer coverage and receive your Medicare Supplement policy back.
30-Day Free Look
All Medicare Supplement and Medicare SELECT insurance policies sold in Wisconsin have a 30-
day free-look period. If you are dissatisfied with a policy, you may return it to the insurance
company within 30 days and get a full refund if no claims have been made. You should use the
time to make sure the policy offers the benefits you expected. Check your application for
accuracy and check the policy for any limitations, exclusions, or waiting periods.
Renewability
All Medicare Supplement and Medicare SELECT policies sold today must be guaranteed
renewable for life. This means you can keep the policy as long as you pay the premium. It does
not mean the insurance company cannot raise the premium. Policies that are guaranteed
renewable offer added protection. Be sure to ask the insurance agent or company about the
renewability of the policy.
Medicare Advantage plans are not guaranteed renewable. Medicare Advantage plans are a
special arrangement between federal CMS and certain HMOs or insurance companies. CMS,
HMOs, or insurance companies may choose to terminate plans at the end of any calendar year.
Midterm Cancellation
All Medicare Supplement and Medicare SELECT policies include the right to a prorated refund
of premium if you want to cancel a policy before the end of a term. All you need to do is to
send a letter requesting cancellation to the insurance company. The right to midterm
cancellation does not apply to Medicare Cost or Medicare Advantage plans.
Waiting Periods, Limitations, and Exclusions
Many Medicare Supplement insurance policies have waiting periods before coverage begins. If
your policy excludes coverage for preexisting conditions for a limited time, it must provide this
information on the first page of the policy. The waiting period for preexisting conditions may
not be longer than six months, and only conditions treated during the six months before the
effective date of the policy may be excluded.
PI-002 (R 03/2024) 22
Insurance companies are required to waive any waiting periods for preexisting conditions if you
buy a Medicare Supplement policy during the open enrollment period and have been
continuously covered with creditable coverage for at least six months before applying for the
Medicare Supplement policy. Insurance companies are also required to waive any waiting
periods for preexisting conditions when one Medicare Supplement policy is replaced with
another.
Creditable Coverage
Health Creditable Coverage
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires health
insurance issuers, group health plans, and/or employers to issue a HIPAA certificate of
creditable coverage when your health coverage ends. The certificate indicates the date your
coverage ends and how long you had the coverage. You should retain this document for your
records because the certificate provides evidence of your prior coverage. If certain conditions
are met, evidence of prior coverage may entitle you to a reduction or total elimination of a
preexisting condition exclusion period under subsequent health benefits coverage you may
obtain. CMS does not request or require a copy of this HIPAA certificate of creditable coverage.
Therefore, you should not be instructed to send the certificate to CMS.
Prescription Drug Creditable Coverage
The Medicare Modernization Act imposes a late enrollment penalty if you do not maintain
creditable drug coverage (coverage at least as good as Part D coverage) for 63 days after your
initial enrollment period is over. Wisconsin’s SeniorCare Prescription Drug Assistance Program
(dhs.wisconsin.gov/seniorcare/index.htm) does qualify as creditable drug coverage. The
Medicare Modernization Act mandates certain entities offering prescription drug coverage
disclose to all Medicare-eligible individuals with prescription drug coverage whether such
coverage is creditable. You should retain this document for your records. CMS does not request
or require a copy of this creditable coverage documentation during the Initial Enrollment
Period. Therefore, you should not be instructed to send the certificate to CMS unless
challenging a penalty.
For more information on creditable coverage as it relates to Part D, go to
cms.gov/Medicare/Prescription-Drug-Coverage/CreditableCoverage/index.html.
Common Exclusions
No insurance policy will cover everything not covered by Medicare. Medicare excludes certain
types of medical expenses and so do many Medicare Supplement, Medicare SELECT, Medicare
Cost, and Medicare Advantage plans.
Some services frequently excluded under these policies are:
private duty nursing
PI-002 (R 03/2024) 23
routine check-ups
eyeglasses
hearing aids
dental services
cosmetic surgery
prescription drugs
Medicare Supplement policies include two other frequently misunderstood exclusions:
1. Approved ChargesMedicare pays only for charges considered reasonable and services
considered necessary. Medicare’s determination of a reasonable or “approved” charge may
be considerably less than the actual charge for a covered service. For example:
Doctor’s bill $115
Medicare-approved amount 100
Medicare pays (80% coinsurance) 80
In the example above, Medicare pays 80% of the approved charge ($80). Medicare Supplement
policies pay only the 20% difference between what Medicare approves and what Medicare pays
($20). If your doctor accepts assignment, you will not be charged the difference between what
Medicare approves and the doctor’s bill. Otherwise, you will be responsible for that portion of
the bill. If you have the Medicare Part B Excess Charges Rider, the policy will pay the difference
between what Medicare approves and what the doctor charges.
Medicare SELECT and Medicare Cost policies cover the entire charge for covered services if you
use doctors and hospitals connected to the plan. Medicare Advantage plans may charge a
copay for doctor's office and emergency room visits.
2. Custodial CareMedicare pays for skilled nursing care in a facility approved by Medicare
if your doctor certifies it is medically necessary and the care meets the insurance company’s
standards as medically necessary. There are no benefits for custodial care. In general,
Medicare Supplement, Medicare SELECT, Medicare Cost, and Medicare Advantage Plans
cover only skilled care and do not cover custodial or intermediate care. Skilled nursing care
is quite narrowly defined. Read more about Medicare’s coverage of skilled nursing care at
medicare.gov/what-medicare-covers/what-part-a-covers/medicare-part-a-coverage-skilled-
nursing-facility-care
PI-002 (R 03/2024) 24
Basic Benefits Included in Medicare Supplement Policies
Inpatient Hospital Care: Covers the Medicare Part A coinsurance.
Medical Costs: Covers the Medicare Part B coinsurance (generally 20% of the Medicare-
approved payment amount).
Blood: Covers the first three pints of blood each year.
Medicare
Supplement
Benefits
Basic Plan
Basic Benefits
Medicare Part A:
Skilled Nursing
Facility Coinsurance
Inpatient Mental
Health Coverage
175 days per
lifetime
in addition to
Medicare
Home Health Care 40 visits in addition
to those paid by
Medicare
Medicare Part B:
Coinsurance
√*
Outpatient Mental
Health
Other Wisconsin
Mandated Benefits
Optional Riders
Insurance companies are allowed to offer
these seven riders to a Medicare
supplement policy.
1. Medicare Part A Deductible
2. Medicare 50% Part A Deductible
3. Additional Home Health Care (365
visits including those paid by
Medicare)
4. Medicare Part B Deductible**
5. Medicare Part B Copayment or
Coinsurance*
6. Medicare Part B Excess Charges
7. Foreign Travel Emergency
* Except if Part B Copayment or Coinsurance Optional Rider is purchased.
** Not available to people who are newly eligible for Medicare on or after January 1, 2020.
PI-002 (R 03/2024) 25
Basic Benefits Included in Medicare SELECT Policies
Inpatient Hospital Care: Covers the Medicare Part A coinsurance.
Medical Costs: Covers the Medicare Part B coinsurance (generally 20% of the Medicare-
approved payment amount).
Blood: Covers the first three pints of blood each year.
Medicare Select Benefits
Basic Plan
Basic Benefits
Medicare Part A: Deductible
Medicare Part A: Skilled Nursing
Facility Coinsurance
Inpatient Mental Health Coverage
175 days per lifetime in addition to
Medicare
Home Health Care
365 visits including those paid by Medicare
Medicare Part B: Deductible*
√*
Medicare Part B: Coinsurance
Other Wisconsin Mandated Benefits
Outpatient Mental Health
Foreign Travel Emergency
* Not reimbursed for people who are newly eligible for Medicare on or after January 1, 2020.
PI-002 (R 03/2024) 26
Policy Description
The information on the upcoming pages provides a brief description of the benefits of Medicare
Supplement and Medicare SELECT policies offered in Wisconsin. Check the Outline of Coverage
you receive from the company and the policy itself for details. The publication Medicare & You
(medicare.gov/Pubs/pdf/10050-Medicare-and-You.pdf) is available at Medicare.gov or free of
charge from your Social Security office and explains Medicare benefits in detail.
For information on Medicare Supplement insurance policies approved by OCI, visit
oci.wi.gov/Pages/Consumers/PI-010.aspx or contact OCI and request a copy of the publication
Medicare Supplement Insurance Policies List. The publication includes only policies offered by
companies agreeing to be listed in the publication and is updated on an annual basis.
Medicare Supplement insurance companies can only sell standardized Medicare Supplement
policies. Each standardized Medicare Supplement policy must offer the same basic benefits, no
matter which insurance company sells it. The optional benefits and cost are the major
differences among the Medicare Supplement policies sold by different insurance companies.
Policy Benefits Traditional Insurers
All Medicare Supplement policies offered by traditional insurance companies provide the
following benefits:
Basic Benefits
1. Copayment for days 61 to 90 of hospitalization ($408 a day)
2. Copayment for days 91 to 150 of hospitalization ($816 a day for “lifetime reserve
days”) full coverage after Medicare days are exhausted
3. Copayment for days 21 to 100 of skilled nursing care in a skilled nursing facility ($204 a
day)
4. 175 days per lifetime of inpatient psychiatric care in addition to Medicare’s 190 days per
lifetime
5. First three pints of blood
6. 40 home health care visits in addition to Medicare must also meet the insurance
company’s standards as medically necessary
7. 20% of Medicare’s Part B services with no lifetime maximum or, in case of hospital
outpatient department services under a prospective payment system, applicable
copayments
8. Coverage for full usual and customary cost of non-Medicare-covered chiropractic care,
non-Medicare hospital and ambulatory surgery center charges, anesthetics for dental
PI-002 (R 03/2024) 27
care, and non-Medicare-covered breast reconstruction must also meet the insurance
company’s standards as medically necessary.
9. Coverage for 30 days non-Medicare skilled nursing facility care no prior hospitalization
required but must meet the insurance company’s standards as medically necessary.
Note: Policies may also include preventive health care services, such as routine physical
examinations, immunizations, health screenings, and private duty nursing services.
Optional Benefits
Insurance companies may offer the following optional benefits as a separate benefit for an
additional premium:
1. Part A deductible ($1,632)
2. Additional home health care (up to 365 visits per year). The care also must meet the
insurance company’s standards as medically necessary.
3. Part B excess charges up to the actual charge or the limiting charge, whichever is less
4. Foreign Travel Emergency: May have a deductible of up to $250. Must pay at least 80%
of billed charges for Medicare-eligible expenses for medically necessary emergency care
received outside the U.S. Emergency care must begin during the first 60 days of a trip
outside the U.S. Benefit limit must be at least $50,000 per lifetime.
5. Medicare 50% Part A deductible
6. Part B copayment or coinsurance rider. The policy covers Part B services after the Part B
deductible is met and Medicare has paid. The insured then pays a 20% coinsurance
copay (up to a maximum of $20) per doctor's office visit or a 20% coinsurance copay (up
to $50 maximum) per emergency room visit. The emergency room copayment or
coinsurance is waived if the emergency room visit results in hospitalization.
Policy Benefits Traditional Insurers Cost-Sharing 50% and 25%
Medicare Supplement cost-sharing policies provide benefits after you have met your out-of-
pocket limit and your calendar year Part B deductible. The out-of-pocket limits for 2024 are
$7,060 or $3,530 for 50% or 25% cost-sharing policies, and the 2024 Part B deductible is $240.
All Medicare Supplement cost-sharing policies offered by traditional insurance companies
provide the following benefits:
Basic Benefits
1. Part A deductible ($1,632) (50% or 25%)
2. Copayment for days 61 to 90 of hospitalization ($408 a day)
3. Copayment for days 91 to 150 of hospitalization ($816 a day for “lifetime reserve
days”)full coverage after Medicare days are exhausted
PI-002 (R 03/2024) 28
4. Copayment for day 21 to 100 of skilled nursing care in a skilled nursing facility ($204 a
day) (50% or 25%)
5. 175 days per lifetime of inpatient psychiatric care in addition to Medicare’s 190 days per
lifetime
6. First three pints of blood (50% or 25%)
7. 40 home health care visits in addition to Medicare. The care also must meet the
insurance company’s standards as medically necessary.
8. 20% of Medicare’s Part B services with no lifetime maximum or, in case of hospital
outpatient department services under a prospective payment system, applicable
copayments
9. Coverage for full usual and customary cost of non-Medicare-covered chiropractic care,
non-Medicare hospital and ambulatory surgery center charges, anesthetics for dental
care, and non-Medicare-covered breast reconstruction. The care also must meet the
insurance company’s standards as medically necessary.
10. Coverage for 30 days non-Medicare skilled nursing facility care no prior hospitalization
required but must meet the insurance company’s standards as medically necessary
Note: Policies may also include preventive health care services, such as routine physical
examinations, immunizations, health screenings, and private duty nursing services.
Optional Benefits
Insurance companies may offer the following optional benefit as a separate benefit for an
additional premium:
1. Additional home health care (up to 365 visits per year). The care also must meet the
insurance company’s standards as medically necessary.
Policy Benefits Medicare SELECT
All Medicare SELECT policies provide the following benefits:
Basic Benefits
1. Part A deductible ($1,632)
2. Copayment for day 61 to 90 of hospitalization ($408 a day)
3. Copayment for days 91 to 150 of hospitalization ($816 a day)full coverage after
Medicare days are exhausted
4. Copayment for days 21 to 100 of skilled nursing care in a skilled nursing facility ($204 a
day)
PI-002 (R 03/2024) 29
5. 175 days per lifetime of inpatient psychiatric care in addition to Medicare’s 190 days per
lifetime
6. First three pints of blood
7. Part B deductible ($240) -- not reimbursed for people who are newly eligible for
Medicare on or after January 1, 2020
8. 20% of Medicare’s Part B services with no lifetime maximum and actual charges for
authorized referral services
9. 365 home health care visits including those paid for by Medicare. The care also must
meet the insurance company’s standards as medically necessary.
10. Foreign Travel Emergency: May have a deductible of up to $250. Must pay at least 80%
of billed charges for Medicare-eligible expenses for medically necessary emergency care
received outside the U.S. Emergency care must begin during the first 60 days of a trip
outside the U.S. Benefit limit must be at least $50,000 per lifetime.
11. Coverage for full usual and customary cost of non-Medicare-covered chiropractic care,
non-Medicare hospital and ambulatory surgery center charges, anesthetics for dental
care, and non-Medicare-covered breast reconstruction. The care also must meet the
insurance company’s standards as medically necessary.
12. Coverage for 30 days non-Medicare skilled nursing facility care - no prior hospitalization
required but must meet the insurance company’s standards as medically necessary.
Policy Benefits Medicare SELECT Cost-Sharing 50% and 25%
Medicare SELECT cost-sharing policies provide benefits after you have met your out-of-
pocket limit and your calendar year Part B deductible. The out-of-pocket limits for 2024 are
$7,060 or $3,530 for 50% or 25% cost-sharing policies, and the 2024 Part B deductible is
$240.
All Medicare SELECT cost-sharing policies provide the following benefits:
1. Part A deductible ($1,632) (50% or 25%)
2. Copayment for 61st to 90th day of hospitalization ($408 a day)
3. Copayment for 91st to 150th day of hospitalization ($816 a day)full coverage after
Medicare days are exhausted
4. Copayment for 21st to 100th day of skilled nursing care in a skilled nursing facility ($204
a day) (50% or 25%)
5. 175 days per lifetime of inpatient psychiatric care in addition to Medicare’s 190 days per
lifetime
6. First three pints of blood (50% or 25%)
PI-002 (R 03/2024) 30
7. Part B deductible ($240)
8. 20% of Medicare’s Part B services with no lifetime maximum and actual charges for
authorized referral services
9. 365 home health care visits including those paid for by Medicare. The care also must
meet the insurance company’s standards as medically necessary.
10. Foreign Travel Emergency: May have a deductible of up to $250. Must pay at least 80%
of billed charges for Medicare-eligible expenses for medically necessary emergency care
received outside the U.S. Emergency care must begin during the first 60 days of a trip
outside the U.S. Benefit limit must be at least $50,000 per lifetime.
11. Coverage for full usual and customary cost of non-Medicare-covered chiropractic care,
non-Medicare hospital and ambulatory surgery center charges, anesthetics for dental
care, and non-Medicare-covered breast reconstruction. The care also must meet the
insurance company’s standards as medically necessary.
12. Coverage for 30 days non-Medicare skilled nursing facility care no prior hospitalization
required but must meet the insurance company’s standards as medically necessary.
Policy Benefits Cost Insurance Basic and Enhanced
Basic Plan
1. Copayment for days 61 to 90 of hospitalization ($408 a day)
2. Copayment for days 91 to 150 of hospitalization ($816 a day) - full coverage after
Medicare days are exhausted
3. Copayment for days 21 to 100 of skilled nursing care in a skilled nursing facility ($204 a
day)
4. First three pints of blood
5. 40 home health care visits in addition to Medicare. The care also must meet the
insurance company’s standards as medically necessary.
6. 20% of Medicare’s Part B services with no lifetime maximum or, in case of hospital
outpatient department services under a prospective payment system, applicable
copayments.
Note: Policies may also include preventive health care services, such as routine physical
examinations, immunizations, health screenings, and private duty nursing services.
Enhanced Plan
Insurance companies may offer additional benefits for an additional premium:
1. Part A deductible ($1,632)
PI-002 (R 03/2024) 31
2. Additional home health care (up to 365 visits per year) must also meet the insurance
company’s standards as medically necessary.
3. Part B deductible ($240)
4. Part B excess charges up to the actual charge or the limiting charge, whichever is less.
5. 175 days per lifetime of inpatient psychiatric care in addition to Medicare’s 190 days per
lifetime
6. Foreign Travel Emergency: May have a deductible of up to $250. Must pay at least 80%
of billed charges for Medicare-eligible expenses for medically necessary emergency care
received outside the U.S.; emergency care must begin during the first 60 days of a trip
outside the U.S.; benefit limit must be at least $50,000 per lifetime.
7. Coverage for full usual and customary cost of non-Medicare-covered chiropractic care,
non-Medicare hospital and ambulatory surgery center charges, anesthetics for dental
care, and non-Medicare-covered breast reconstruction. The care also must meet the
insurance company’s standards as medically necessary.
8. Coverage for 30 days non-Medicare skilled nursing facility care no prior hospitalization
required but must meet medical necessity requirements; must meet the insurance
company’s standards as medically necessary.
Policy Benefits High-Deductible Plan
High-deductible Medicare Supplement plans offer benefits after you have paid a calendar
year deductible of $2,800. This deductible consists of expenses ordinarily paid by the policy.
This includes the Medicare deductibles for Part A and Part B but does not include the separate
foreign travel emergency deductible of $250.
Benefits
1. Part A deductible included.
2. Copayment for days 61 to 90 of hospitalization ($408 a day)
3. Copayment for days 91 to 150 of hospitalization ($816 a day) full coverage after
Medicare days are exhausted
4. Copayment for days 21 to 100 of skilled nursing care in a skilled nursing facility ($204 a
day)
5. 175 days per lifetime of inpatient psychiatric care in addition to Medicare’s 190 days per
lifetime
6. First three pints of blood
PI-002 (R 03/2024) 32
7. Part B deductible included - The Part B deductible is not covered (reimbursed) for people
who are newly eligible for Medicare on or after January 1, 2020, however it does count
towards the High Deductible plan’s deductible.
8. Part B excess charges up to the actual charge or the limiting charge, whichever is less,
included.
9. 20% of Medicare’s Part B services with no lifetime maximum and actual charges for
authorized referral services
10. 365 home health care visits including those paid by Medicare. The care also must meet
the insurance company’s standards as medically necessary.
11. Foreign Travel Emergency: May have a deductible of up to $250. Must pay at least 80%
of billed charges for Medicare-eligible expenses for medically necessary emergency care
received outside the U.S. Emergency care must begin during the first 60 days of a trip
outside the U.S. Benefit limit must be at least $50,000 per lifetime.
12. Coverage for full usual and customary cost of non-Medicare-covered chiropractic care,
non-Medicare hospital and ambulatory surgery center charges, anesthetics for dental
care, and non-Medicare-covered breast reconstruction. The care also must meet the
insurance company’s standards as medically necessary.
13. Coverage for 30 days non-Medicare skilled nursing facility care - no prior hospitalization
required but must meet the insurance company’s standards as medically necessary.
Filing a Claim
It is important to file claims properly. The following list will help:
Keep an accurate record of all your health care expenses. Store this information with your
Medicare Supplement insurance or other health insurance policies.
Whenever you receive treatment, present your Medicare card and any other insurance
card you have.
File all claims promptly. You will receive a Medicare Summary Notice (MSN) in the mail
every three months or log into MyMedicare.gov. If the insurance company requests a
copy of the Medicare Summary Notice, make a copy of the MSN and record the date you
send the copy to the insurance company. Keep copies of any information you have
concerning services received, the dates of services, and the persons who provided the
services.
You do not have to submit your claims to Medicare. Your doctor, supplier, or other
Medicare provider must submit claims to Medicare for you.
PI-002 (R 03/2024) 33
If you enroll in a health maintenance organization (HMO), you will not have to file claims
for services covered by HMO providers. All claims for covered services will be handled by
the HMO.
Most Medicare Supplement insurance companies have an automatic claims filing
program. This means the insurance company receives a copy of your claim as soon as it is
processed by Medicare.
For more information on filing claims, contact the benefits specialist at your county or
tribal aging office, dhs.wisconsin.gov/benefit-specialists/index.htm
Your Grievance and Appeal Rights
Medicare Supplement Mandated Benefits
Grievance Procedure
If you have a complaint or question, you may wish to first contact your insurance company.
Many complaints can be resolved quickly and require no further action. However, you do not
have to file a complaint with your insurance company before you file a complaint with the
appropriate state agency.
Medicare Supplement insurance companies are required to have an internal grievance
procedure to resolve issues involving Wisconsin mandated benefits. If you are not satisfied with
the service you receive, your insurance company must provide you with complete and
comprehensible information about how to use the grievance procedure. You have the right to
participate in the grievance committee’s meeting and present additional information.
Insurance companies are required to have a separate expedited grievance procedure for
situations where your medical condition might require immediate medical attention.
Medicare Supplement insurance companies are required to file a report with OCI listing the
number of grievances they had in the previous year.
Independent Review
For Wisconsin mandated benefits under Medicare Supplement policies, if you are not satisfied
with the outcome of a grievance and the grievance involves a dispute regarding medical
necessity or experimental treatment, you or your authorized representative may request that an
independent review organization (IRO) review your insurance company’s decision. The
independent review process provides you with an opportunity to have medical professionals
who have no connection to the insurance company review the dispute. The IRO has the
authority to determine whether the treatment should be covered by the insurance company.
Your insurance company will provide you with information on the availability of this process
whenever it makes a determination that is eligible for the independent review process.
PI-002 (R 03/2024) 34
Information regarding the IRO process is available on the OCI website at
oci.wi.gov/Pages/Consumers/IROConsumer.aspx.
Original Medicare Part A and Part B and Medicare Prescription Drug Coverage
Information can be found at medicare.gov/claims-and-appeals.
Prescription Drug Discount Options
In Wisconsin, Medicare beneficiaries have access to discounted drugs through the SeniorCare
program and can obtain discounted drugs through drug manufacturers, the internet, and mail-
order pharmacies.
SeniorCare Prescription Drug Assistance Program
The Wisconsin legislature created the SeniorCare prescription drug assistance program for
residents age 65 or older and who meet certain requirements. SeniorCare is designed to make
prescription drugs more affordable and to make it easier to obtain needed prescription
medications.
SeniorCare’s eligibility requirements include:
1. Must be a Wisconsin resident.
2. Must be 65 years of age or older.
3. Must be a U.S. citizen or qualifying immigrant.
4. Must pay a $30 annual enrollment fee per person.
Under SeniorCare, you will need to pay out-of-pocket expenses based on your annual
income. There are different expense requirements and benefits based on your income and your
spouse’s income if your spouse lives with you.
If you think you are eligible, contact your county or tribal aging office for more information or
call the SeniorCare Customer Service Helpline at 1-800-657-2038. You may also visit their
website, dhs.wisconsin.gov/seniorcare/index.htm.
Consumer Buying Tips
Cost of Policies
When buying a Medicare Supplement policy, you should find out exactly what the premium will
be. A few insurance companies charge everyone the same amount. Most companies charge
different premiums based on your age at the time of application. Several companies also use
other factors, such as different rates for men and women or different rates in different parts of
the state. Companies also charge different premiums if you are using, or have a history of using,
tobacco (if you are not applying during your open enrollment period).
PI-002 (R 03/2024) 35
When you consider purchasing a Medicare Supplement policy, you should also research what
happens to your premium as you get older. The premium on your policy may increase every
year primarily due to inflation in medical costs causing increases in your Medicare deductibles
and copayments. The amount your premium increases may also depend on the way the
company reflects the aging of its policyholders in the rates charged. Be sure to ask the agent to
explain the method the company uses for any Medicare Supplement policy you are considering
to explain the approach the company uses. In general, insurance companies use one of the
methods described below:
Attained AgeIn addition to medical inflation and increased Medicare deductibles and
copayments, your premium will also increase as you age. This is due to the fact you tend
to use more medical services as you age. Premiums may be less expensive than issue age
policies at first but can eventually become the most expensive.
Issue AgeYour premium will increase due to medical inflation and increased Medicare
deductibles and copayments. It will not increase due to your age. Your initial premium
will be higher than under the Attained Age approach because a portion of the initial
premium is used to pre-fund the increased claims cost in later years.
No Age RatingYour premium is the same as for all customers who buy this policy,
regardless of age.
Under Age 65Your premium is calculated for individuals who, due to a disability, are
eligible to enroll in Medicare under age 65. (If you are under age 65 and enrolled in
Medicare due to disability, ALS (Lou Gehrig’s disease), or end-stage renal disease, you
are entitled to another six-month open enrollment period upon reaching age 65.)
Policy Delivery and Refunds
Policy delivery or refunds on policies should be made promptly by insurance companies. If you
do not receive your policy within a month or if there is a delay in receiving a refund, call or write
to the insurance company.
If you buy from an agent, find a good local insurance agent who can help you buy the right
policy and will also assist you with making claims.
Policy Storage
Keep the policy in a safe place. It is a good idea to choose someone ahead of time who can
take over your affairs in case of a serious illness. This person should know where your records
are kept.
Duplicate Coverage
Before buying additional policies, you should evaluate your current policy to see if the benefits
in the additional policies already exist in your current policy. Buying one comprehensive health
PI-002 (R 03/2024) 36
insurance policy is much better than buying several limited policies. Duplicate coverage is costly
and unnecessary. This is true for both group and individual policies.
Health History
If you are applying outside of your Medicare open enrollment period and your application for
individual Medicare Supplement insurance includes questions about your health, be sure you
answer all medical questions completely and accurately. Omitting specific medical information
on your application can be very costly. If an agent helps you fill out the application, do not sign
the application until you read it. If you omit medical information and the insurance company
finds out later, the company may deny your claim and/or terminate your policy.
Since the application is part of the insurance contract, you will receive a copy with the policy.
Make sure the application has not been changed and all the medical information in the
application is accurate.
Payment
Make checks payable only to the insurance companydo not pay cash or make a check out
to the agent. Be sure you have the agent’s name, address, National Producer Number (NPN),
and the name and address of the company from which you are buying the policy.
Replacing Existing Coverage
Make sure you have a good reason for switching from one policy to another. You should only
replace existing coverage with different benefits, better service, or more affordable premiums.
Do not terminate your existing policy until your new policy is in effect. You should also make
sure to cancel the policy you are replacing. An agent generally cannot cancel your existing
policy. If you have questions about the process, you should contact the company.
If you are replacing a Medicare Advantage plan, you must follow the plan’s cancellation
procedure. You will be responsible for paying premiums for the Medicare Advantage plan if you
do not follow the plan’s cancellation procedure. If you have questions about the process, you
should contact the company.
Insurance Agents and Companies
Insurance agents and companies must be licensed to sell Medicare Supplement and other
insurance products. Keep the agent’s business card and information regarding the insurance
company’s address and telephone number.
Verify on the OCI website, oci.wi.gov, or by phoning 1-800-236-8517 that the agent and
company are licensed before providing personal information or payment.
PI-002 (R 03/2024) 37
What if I Cannot Afford a Medicare Supplement Policy?
You may find you can no longer afford to pay insurance premiums, and if so, there may be other
programs to assist you in paying for your medical care including Medicaid or other low-income
programs. The Medicaid program provides health care coverage for individuals who meet the
program’s definition of low income. If you do not qualify for the Medicaid program, you may be
eligible for either the Qualified Medicare Beneficiary (QMB) program or the Specified Low-
Income Beneficiary (SLMB) program (see details below).
Medicaid Program
If you are eligible for Medicaid, you do not need to buy private health insurance. Medicaid pays
almost all of the health care costs if you are eligible for the program. For more information,
contact your county or tribal aging office. If you bought a Medicare Supplement policy after
November 5, 1991, and then become eligible for Medicaid, the law permits you to suspend
your coverage for 24 months while you are enrolled in the Medicaid program.
If you lose your eligibility for Medicaid, you are allowed to reinstate your Medicare Supplement
or Medicare SELECT insurance.
Qualified Medicare Beneficiary (QMB) and Specified Low-Income Medicare Beneficiary (SLMB)
Programs
If you are a low-income Medicare beneficiary but do not qualify for the standard Medicaid
program, you may be eligible for either the QMB or the SLMB program. While these programs
do not necessarily eliminate your need for private insurance to supplement your Medicare
benefits, they could save you hundreds of dollars each year in health care costs if you qualify
for assistance.
The QMB program pays Medicare’s premiums, deductibles, and coinsurance amounts if you are
entitled to Medicare Part A, your annual income is at or below the national poverty level, and
your savings and other resources are very limited. The QMB program, therefore, functions more
like a Medicare Supplement policy because it also pays your Part B premium.
The SLMB program pays your Medicare Part B premium if you are entitled to Medicare Part A
and your income does not exceed the national poverty level by more than 20%. If you qualify
for assistance under the SLMB program, you will be responsible for Medicare’s deductibles,
coinsurance, and other related charges.
In addition, you may be eligible for a Medicaid program requiring states to pay Medicare Part B
premium assistance for low-income Medicare beneficiaries. Contact the state or local Medicaid
or social services office or your benefits specialist to get more detailed eligibility information.
PI-002 (R 03/2024) 38
State Health Insurance Assistance Program (SHIP)
The State Health Insurance Assistance Program (SHIP) is a free counseling service for Medicare
beneficiaries and their caregivers. SHIP’s Medigap Helpline (1-800-242-1060) can help you with
questions about health insurance, primarily Medicare supplements, Medicare savings programs,
long-term care insurance, employer/retiree group insurance, the Medicaid program, and other
health care plans available to Medicare beneficiaries, as well as prescription drug coverage.
The Medigap Helpline is provided by the State of Wisconsin Board on Aging and Long Term
Care (BOALTC), at no cost to you. There is no connection with any insurance company. The
program is funded by a grant from CMS and OCI.
Limited Policies
The limited policies listed below should not be bought as substitutes for a comprehensive
Medicare Supplement policy.
Long-Term Care CoverageThese policies cover long-term nursing home and/or home health
care. Visit our website or contact OCI and request a copy of the publication Guide to Long-Term
Care: oci.wi.gov/Pages/Consumers/PI-047.aspx.
Hospital Confinement Indemnity InsuranceThese policies pay a fixed amount per day for a
specific number of days during the time you are hospitalized. These policies are not related to
Medicare and only pay a limited amount of any hospital bill. You should review these policies
carefully to determine the number of days you need to be hospitalized before coverage begins
and the daily benefit you will receive after you become hospitalized.
Specified Disease CoverageThese policies provide benefits for a single disease or group of
specified diseases, such as cancer, and are not Medicare Supplement policies. These policies
only provide coverage for the specified disease and therefore should not be bought as
alternatives to more comprehensive coverage. A Shopper’s Guide to Cancer Insurance prepared
by the National Association of Insurance Commissioners is available on our website:
oci.wi.gov/Pages/Consumers/PI-001.aspx.
Attention
Federal law prohibits the sale of a health insurance policy paying benefits in addition to
Medicare unless it will pay benefits without regard to other health coverage and it includes a
disclosure statement on or together with the application.
PI-002 (R 03/2024) 39
What if I Have Additional Questions?
Health Insurance
Board on Aging and Long Term Care (BOALTC)
This is the Wisconsin State Health Insurance Assistance Program (SHIP) with a statewide toll-free
number staffed by BOALTC and funded by OCI. BOALTC provides free insurance counseling services
to Medicare beneficiaries and can answer questions about health insurance and other health care
benefits for the elderly. It has no connection with any insurance company.
Board on Aging and Long Term Care
1402 Pankratz Street, Suite 111
Madison, WI 53704-4001
Medigap Helpline: 1-800-242-1060 (toll-free) fax: (608) 246-7001
Email: BOALTCMedigap@wisconsin.gov
Website: longtermcare.wi.gov
Office of the Commissioner of Insurance (OCI)
OCI publishes consumer publications (oci.wi.gov/Publications) to assist seniors in shopping for
insurance. The publications should be used only as guides. These publications are not legal
documents and do not represent your rights under any insurance policy or government program.
Your policy, contract, or federal or state laws establish your rights. Consult an attorney for legal
guidance about your specific rights. Legal assistance may also be available through your county or
tribal aging office which can be found at dhs.wisconsin.gov/benefit-specialists/index.htm.
If you have a problem with your insurance, you should first check with your agent or with the
insurance company that sold you the policy. If you do not get satisfactory answers, you may file a
complaint with OCI.
Website: oci.wi.gov
Mailing Address
P.O. Box 7873
Madison, WI 53707-7873
Street Address
125 South Webster Street
Madison, WI 53703
1-800-236-8517 (statewide) or (608) 266-0103 (Madison)
711 TDD (ask for 608-266-3586)
Elder Benefit Specialists
Disability Benefit Specialists
All benefit specialists can help people with Medicare questions and concerns. Elder Benefit
Specialists are trained to help anyone 60 years of age or older who is having problems with private
or government benefits and are available at either an Aging and Disability Resource Center (ADRC)
PI-002 (R 03/2024) 40
or a county/tribal aging unit. Disability Benefit Specialists are available at all ADRCs and they serve
Medicare beneficiaries ages 18-59.
All local contact information can be found at dhs.wisconsin.gov/benefit-specialists/index.htm.
Medicare
Centers for Medicare & Medicaid Services
The Centers for Medicare & Medicaid Services is the federal agency managing the Medicare and
Medicaid programs.
Website: cms.gov
7500 Security Boulevard
Baltimore MD 21244-1850
1-800-633-4227
Medicare Claim Appeal for Part A and Part B
The Medicare contractor processing your Medicare claim(s) appears on your Medicare Summary
Notice (MSN). Read the MSN carefully. If you disagree with a Medicare coverage or payment
decision, you can appeal the decision. The MSN contains information about your appeal rights. You
will get an MSN in the mail every three months, and you must file your appeal within 120 days of the
date you get the MSN. For more information about filing a Medicare appeal, visit the Medicare
website www.medicare.gov/claims-appeals/how-do-i-file-an-appeal.
SeniorCare
SeniorCare is Wisconsin’s prescription drug assistance program for Wisconsin residents who are 65
years of age or older and who meet eligibility requirements.
SeniorCare Customer Service: 1-800-657-2038, TTY and translation services are available
dhs.wisconsin.gov/seniorcare/index.htm
Prescription Drug Helplines for Medicare Beneficiaries
Medicare Part D and Prescription Drug Helpline
Toll-free information line providing free counseling to all Wisconsin Medicare beneficiaries age 60
and over on prescription drug coverage options in Wisconsin, including Medicare Part D.
Wisconsin Board on Aging and Long Term Care
1402 Pankratz Street, Suite 111
Madison, WI 53704-4001
1-855-677-2783 (toll-free)
Email: BOALTCRXHelpline@wisconsin.gov
Website: longtermcare.wi.gov
Disability Drug Benefit Helpline
Toll-free information line provides free counseling to Wisconsin Medicare beneficiaries under age 60
with a disability.
Disability Rights Wisconsin
1-800-926-4862
Website: disabilityrightswi.org Email: info@drwi.org
PI-002 (R 03/2024) 41
Acronyms
For your convenience, the following is a listing of acronyms and initials appearing in the Wisconsin
Guide to Health Insurance for People with Medicare (oci.wi.gov/Pages/Consumers/PI-002.aspx)
publication:
ADRC Aging and Disability Resource Center
BOALTC Board on Aging and Long Term Care
CMS Centers for Medicare & Medicaid Services
COB Coordination of Benefits
COBRA Consolidated Omnibus Budget Reconciliation Act
DME Durable Medical Equipment
EOB Explanation of Benefits
EOMB Explanation of Medicare Benefits
HMO Health Maintenance Organization
IRO Independent Review Organization
MACRA Medicare Access and CHIP Reauthorization Act of 2015
MMA Medicare Prescription Drug, Improvement, and Modernization Act
of 2003
MSN Medicare Summary Notice
OCI Office of the Commissioner of Insurance
PDP Prescription Drug Plan
PFFS Private Fee for Service Plan
PPO Preferred Provider Organization Plan
QMB Qualified Medicare Beneficiary Program
SHIP State Health Insurance Assistance Program
SLMB Specified Low-Income Medicare Beneficiary Program
SNF Skilled Nursing Facility
PI-002 (R 03/2024) 42
Glossary of Terms
Actual charge: The amount of money a doctor or supplier charges for a certain medical service
or supply. This amount is often more than the amount Medicare approves.
Appeal: A request you make to your Medicare health plan or Medicare for reconsideration of
any decision about your health care services. There is usually a special process you must use to
make your appeal.
Approved amount or charge: Also called the allowable, eligible, or accepted charge; this is the
maximum approved fee set by Medicare for a particular service or procedure, of which
Medicare will reimburse 80%.
Assignment: This means a doctor agrees to accept Medicare’s fee as full payment. Accepting
assignment means the doctor agrees to bill no more than the approved charge for a service. In
other words, a doctor will not charge more than Medicare will approve. Doctors not accepting
assignment charge 15% more and you will be responsible for 100% of the excess charges.
Attained age: As you age, your premiums will change to meet your age range and your
premiums will become higher.
Beneficiary: A person who has health insurance through the Medicare program.
Benefit appeal: The opportunity for the Medicare beneficiary to submit a written request for
review by the insurer of the denial of a claim for Wisconsin mandated benefits under the
Medicare Supplement policy.
Benefit period: A designated period of time during and after a hospitalization for which
Medicare Part A will pay benefits.
Carrier: A private company contracting with Medicare to process your Medicare Part B bills.
Centers for Medicare & Medicaid Services: The federal agency running the Medicare
program.
Coinsurance: The percent of the Medicare-approved amount you have to pay after you pay the
deductible for Part A and/or Part B. If you have supplemental coverage, this is the balance of a
covered health expense you are required to pay after insurance has covered the rest.
Copayment: A copayment is a set amount you pay for a service.
Creditable coverage: Previous health/drug coverage reducing the time you have to wait before
preexisting health conditions are covered by a policy you buy during your Medicare
supplement open enrollment period or guarantee-issue period.
Custodial care: Personal care, such as help with activities of daily living like bathing, dressing,
eating, getting in and out of a bed or chair, moving around, and using the bathroom. It may
PI-002 (R 03/2024) 43
also include care most people do themselves like using eye drops. Medicare does not pay for
custodial care.
Deductible: The amount you must pay for health care before Medicare begins to pay, either for
each benefit period for Part A or each year for Part B. These amounts can change every year.
Drug formulary: A formulary is a list of generic and brand name prescription drugs covered by
your insurance policy or health plan.
Durable Medical Equipment: Medical equipment ordered by a doctor for use in the home.
These items must be reusable, such as walkers, wheelchairs, or hospital beds.
Excess charge: The difference between a doctor’s or other health care provider’s actual charge
and the Medicare-approved payment amount.
Enrollment period: The six-month period after you turn 65, during which you may enroll in any
Medicare supplement insurance plan or policy if you have enrolled in Medicare Part B. During
this period, you cannot be denied based on any preexisting medical condition.
Free-look period: The 30-day period of time when you can review a Medicare supplement
policy. If you change your mind about keeping the policy during this 30-day period, you may
cancel the policy and get your money back.
Grievance: Your right under Wisconsin insurance law to file a written complaint regarding any
dissatisfaction with your policy or plan regarding mandated benefits. Medicare also provides
you the right to file a grievance if you have a problem regarding calling the plan, staff behavior,
or operating hours. Medicare has a separate appeal process for complaints about a treatment
decision or a service not covered.
Guaranteed issue rights: Rights you have in certain situations when insurance companies are
required to accept your application for a Medicare supplement policy. In these situations, an
insurance company cannot deny you insurance coverage or place conditions on a policy, must
cover you for all preexisting conditions, and cannot charge you more for a policy because of
past or present health problems.
Guaranteed renewable: The right to automatically renew or continue your Medicare
supplement policy, unless you commit fraud or do not pay your premiums.
Issue age: Premiums are set at the age you are when you buy the policy and will not increase
because you get older. Premiums may increase for other reasons.
Limiting charge: The maximum a doctor or other provider who does not accept assignment
may legally charge for a Medicare-covered service. This is 15% over Medicare’s approved
amount and you are responsible for 100% of the excess charges.
Managed care: A health plan with an established network of providers you must use.
PI-002 (R 03/2024) 44
Medically necessary: Services or supplies needed or provided for the diagnosis, direct care, or
treatment of your medical condition that meet the standards of good medical practice in the
local area. The services or supplies may not mainly be for the convenience of you or your
doctor.
Medicare Part A (Hospital Insurance): Coverage for inpatient hospital stays, care in a skilled
nursing facility, hospice care, and some home health care.
Medicare Part B (Medical Insurance): Coverage for certain doctors’ services, outpatient care,
medical supplies, and preventive services.
Medicare Part C (Medicare Advantage Plan): A type of Medicare health plan offered by a
private company contracting with Medicare to provide you with all your Part A and Part B
benefits. Medicare services are covered through the plan and are not paid for under Original
Medicare.
Medicare Part D (Prescription Drug Coverage): Optional benefits for prescription drugs
available to all people with Medicare for an additional charge. This coverage is offered by
insurance companies and other private companies approved by Medicare.
Medigap: A term used to refer to Medicare supplement and Medicare select policies designed
to fill the “gaps” in Original Medicare plan benefits.
Network: A group of doctors, hospitals, pharmacies, and other health care experts entering
into an agreement with a health plan to provide health care services to its members.
Newly eligible for Medicare on or after January 1, 2020: Newly eligible is anyone who: (a)
attains age 65 on or after January 1, 2020, or (b) who first becomes eligible for Medicare
benefits due to age, disability, or end-stage renal disease on or after January 1, 2020.
Open enrollment period: A one-time-only six-month period when you can buy any Medicare
supplement policy sold in Wisconsin. It starts when you sign up for Medicare Part B and you are
age 65 or older. You cannot be denied coverage or charged more due to present or past health
problems during this time period.
Out-of-pocket costs: Medical costs you must pay on your own because they are not covered
by Medicare or other insurance.
Preexisting condition: A medical condition diagnosed or treated up to six months prior to the
purchase of an insurance policy. Medicare supplement policies may impose up to a 180-day
waiting period before coverage for the condition begins.
Primary payer: An insurance policy, plan, or program paying first on a claim for medical care.
This could be Medicare or other health insurance.
Referral: An approval from your primary care doctor and health plan for you to see a specialist
or get certain services. In many Medicare managed care plans, you need to get a referral before
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you get care from anyone except your primary care doctor. If you do not get a referral first, the
plan may not pay for your care.
Secondary payer: An insurance policy, plan, or program paying second on a claim for medical
care. This could be Medicare, Medicaid, or other health insurance depending on the situation.
Service area: The area where a health plan accepts members. For plans requiring you to use
their doctors and hospitals, it is also the area where services are provided. The plan may
disenroll you if you move out of the plan’s service area.
State Health Insurance Assistance Program (SHIP): A state program that receives money
from the federal government to give free health insurance counseling and assistance to people
with Medicare.
Usual and customary charge: The fee most commonly charged by providers for a particular
service, procedure, or treatment, for that specialty, in that geographic area.
Waiting period: The time between when you sign up with a Medicare supplement insurance
company or Medicare health plan and when the coverage starts.